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“Great Place to Stay!”

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Kitchener Inn and Suites
Ranked #2 of 14 Hotels in Kitchener
Certificate of Excellence
Reviewed October 18, 2013

The purpose of our visit was a quick overnight visit with friends, we were all from out of town. From the online booking to check out this was a great experience. Staff was great hotel was quiet and had everything you could want. Definitely would recommend to anyone travelling in the Kitchener area. The location is very convenient.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Carol U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded October 21, 2013

Hi Carol U
Thank you so much for choosing the Hampton Inn & Suites by Hilton Kitchener for your quick overnight stay.

We greatly appreciate you taking the time to let other Trip Advisor Readers know of your stay. We are happy to read that we were able to provide everything you may have needed, and that you enjoyed a quiet night’s rest.

We are also pleased to read you thought our staff was ‘great’. We’ll pass that onto them.

We hope if you decide to get together with those friends again, we can be your hotel of choice. We would be delighted to have you back. Maybe we can make it a yearly trip…smile

Thanks so much Carol!!

Hoping to see you again,
Cathy Burke
Sales and Events Manager

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546 - 552 of 772 reviews

Reviewed October 14, 2013

Great Hotel with great customer service and property is very clean. Breakfast was good with decent selection of the normal selections. We were on the 6th floor away from Elevator and it was very quiet.

  • Stayed: October 2013, traveled with family
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Thank Beachfinder66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded October 15, 2013

Hi freerain,
Your handle name is fantastic!!

We greatly appreciate you taking the time to send in a review of our Hampton Inn & Suites by Hilton Kitchener. We are so delighted you enjoyed the customer service, breakfast, and cleanliness of our property. Especially that you found it ‘very quiet’.

It was very nice to read your comments, and we do hope you will be able to visit us again someday…soon!!!

All the Best to you freerain,

Cathy Burke
Sales and Events Manager

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Reviewed October 14, 2013

We were there four nights and quite enjoyed our stay, Staff were very friendly and helpful. The complimentary hot breakfast was hearty and quite, surprisingly, tasty. The climate control in the room was reasonably quite and very efficient. The sheets, pillow cases, towels, etc. were clean, fresh, and soft. There were a number of other misc. features that were a nice touch; like, the extra outlets at the beside table with USB ports for charging phones. Overall, I would have no trouble recommending this hotel. My only complaint, and it is not necessarily a hotel issue, is there should be a shuttle bus from the hotel to and from the airport or downtown for the Octoberfest activities.

  • Stayed: October 2013, traveled as a couple
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Thank Fred S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded October 15, 2013

Greetings Fred S
It was wonderful to read your review of our Hampton Inn & Suites by Hilton Kitchener. Thank you for taking the time to let others know of your four night stay with us.

We are happy to see you enjoyed a variety of our services such as the breakfast, room temperature control, and the outlet box on the night stand. The outlet box has been well received by many of our guests since we implemented them throughout the last year.

It was nice to also read your kind comments about the helpfulness and friendliness of the staff. We are very fortunate to have a team that recognizes the importance of guest satisfaction. We are glad you appreciated their Hamptonality®

We did take note of your comment with regards to a hotel shuttle. We do have a partnership with a well known Limo/Shuttle/Car service in the area for a reasonable cost. Ideally it would be great to have our own shuttle service. It’s something we may bring to the table for discussion again and something to definitely think about next Oktoberfest. In the meantime, the partnership service we offer is always available. Guest feedback is important. Thanks Fred for sharing your thought about a shuttle with us.

It’s great to know overall your stay was a positive experience, and you would have ‘no trouble recommending’ our location. Many thanks Fred and we hope to serve you again!

With Smiles,
Cathy Burke
Sales and Events Manager

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Reviewed October 14, 2013

I was charged for a room here which I never booked and did not use. When I brought the issue to the attention of the site manager NOTHING was done to assist even though I am a HHonors member and frequent traveller.

  • Stayed: October 2013, traveled on business
    • Service
Review collected in partnership with Hampton
Thank 4Deck_Cleve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded October 15, 2013

Good Day Mr. 4Deck_Cleve
We are terribly sorry there has been confusion with a booking made under your name at our location. We are also sorry you feel we provided “Poor Customer Service” as our intention is to always provide the best for our guests. We do strive for that, and for the most part we have been very successful in accomplishing that through our Hamptonality®

We have taken serious note of your comment, and wish to assure you we do not, and never have, nor ever would practice in “fraudulent booking”. The Manager you spoke with did in fact look into the matter more closely. The booking was not made directly through our own hotel agents here at the hotel, but was booked by an outside agency. We have requested the paperwork from the outside agency to review the booking they made on your behalf.
They have sent us the requested paperwork, and I believe our GM Tom Stangl has now placed a call to you with regards to this matter.

Kind Regards,
Cathy Burke
Sales and Events Manager

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Reviewed October 13, 2013

Have been staying here for last several years and always return. Almost like a bed and breakfast experience. Cannot miss if you choose to stay here. Have stayed here over 10 times as traveled on business and again can't emphasize how clean the rooms and property are kept.

Room Tip: Great staff and so very clean. Breakfast is always good for both business traveler or if traveling w...
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  • Stayed: September 2013, traveled on business
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Thank lchilcoat2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded October 15, 2013

Hi lily10002000
First may I thank you so kindly for your loyalty to our Hampton Inn & Suites by Hilton Kitchener.
We are delighted you appreciate the cleanliness of our rooms and the property. Thank you!!

It is very rewarding to know you have made us your accommodation of choice at least 10 different times. Your enthusiasm for our property is so welcomed yet it’s humbling at the same time. Thank you so much for sharing it with other Readers.

We look forward to welcoming you again and again Lily!!

Warm Regards,
Cathy Burke
Sales and Events Manager

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Reviewed October 8, 2013

This hotel is better than average, and the staff is very helpful. Nicely situated near restaurants and shopping. Close to Highway 401 with easy access to the freeway. Quiet hotel and there is very little or no street noise.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hampton
Thank Brent Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded October 9, 2013

Greetings Brent Z from the Hampton Inn & Suites by Hilton Kitchener!!

We graciously thank you for your kind comments about our hotel and staff. We are delighted to read your stay was a positive one.

We are happy the location suited your needs and your stay was restful and quiet.
Brent we truly appreciate the time you took to send in a review. Sharing your thoughts on Trip Advisor is such a compliment to us as a team. So to that we will say thank you again!!

We hope to see you on your next visit to the Kitchener area.

Warm Regards,
Cathy Burke
Sales and Events Manager

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Reviewed October 7, 2013

This was my first stay at this hotel. It is in a great location close to fine restaurants and 401 access. The management team went above and beyond to accommodate futue reservations though occupancy was tight. The Hampton name delivered again with reliability, consistency and customr satisfaction.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hampton
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Kitchener Inn and Suites, responded to this reviewResponded October 8, 2013

Hi Robert C
It is such a pleasure to know you had a ‘Great experience’ at our Hampton Inn & Suites by Hilton Kitchener. It was especially encouraging to read since this was your first time at our hotel. Thank you so much for taking the time to send in a review.

First impressions are everything, so we are thrilled to know our management team offered the best Hamptonality® with booking your future accommodations. We are happy we maintained the Hampton Standard’s you are accustom too at other Hampton locations.

Your loyalty, is greatly appreciated Robert and we are thrilled to know you will be staying with us again soon!!

Warm Regards,

Cathy Burke
Sales and Events Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kitchener Inn and Suites

Address: 4355 King St E, Kitchener, Ontario N2P 2E9, Canada (Formerly Hampton Inn & Suites by Hilton Kitchener)
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Kitchener
Price Range: $80 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Kitchener Inn and Suites 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The NEW Kitchener Inn and Suites is in walking distance of many restaurants and shops. 82 Rooms, including standard & one-room studio suites. 100% Non smoking hotel. Complimentary local calls, complimentary wifi, bar-fridges, microwaves, complimentary full hot breakfast, complimentary parking, 3 meeting room sizes to choose from including a board room and conference space as well as24-hr Precor fitness center. ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton Kitchener Hotel Kitchener
Hampton Inn And Suites By Hilton Kitchener
Hampton Inn Hotel Kitchener
Hampton Inn Kitchener
Kitchener Hampton Inn
Kitchener Inn And Suites Ontario

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