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“Very Good For A Hampton Inn”

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Hampton Inn & Suites by Hilton Kitchener
Ranked #1 of 14 Hotels in Kitchener
Certificate of Excellence
Cleveland, Ohio
Level Contributor
73 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Very Good For A Hampton Inn”
4 of 5 bubbles Reviewed August 19, 2013

Hampton Inns are what they are. This is, or appears to be, a newer property. Check in is prompt and efficient. Check out time is the proper 12 noon. The gym is above average by Hampton standards with a full set of exercise equipment. The washrooms are adequate for persons of size and height.

Double beds tend to run a bit stiff and the pillows vary between too stiff and too soft.

The air conditioning lacks a fan feature, so if you sleep with fan noise, be prepared for it to shut off on you.

The power outlet stack located above the table between the beds was a nice added touch. All room electronics are new and up to date.

No complaints about this Hampton. The location is solid for Kitchener/Cambridge/Waterloo and if I had to choose a Hilton Honors chain location to stay at for trips to Stratford, this would be the one.

Room Tip: No real dire need to specify one side or the other, but be aware that a south (parking lot) facing r...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cromartie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, August 20, 2013
Hello Cromartie,
It was very kind of you to share your feedback on Trip Advisor of our Hampton Inn & Suites by Hilton Kitchener. Our property just hit the seven year mark this past April 2013. I’m not sure if that makes our property newer or older by standards. Perhaps we are somewhere in between (smile).

We are delighted to read of the amenities you enjoyed while staying with us, such as our Jump Start Fitness room, and our power outlets on the nightstands.

We are sorry to read you found the bed a bit ‘stiff’. We know everyone has a preference to what they like. Perhaps on another stay, we can offer you another bed style that might meet your preference better. As for the pillows, we again are sorry it wasn’t to your liking. It is a Standard by Hampton to offer our guest a choice of synthetic (hard) or feather (soft). Both pillow types are to be on all beds. We do apologize that the overall sleep experience was not enjoyable.

Okay, now for some good news. The air conditioning system actually does have a fan feature that can be controlled by you the guest. You can choose to leave it on, or on auto so it shuts off automatically when the desired temperature is reached. We apologize for the inconvenience it may have caused during the night. We would be happy to help you with the system on your next visit and make sure it is set to your desired needs.

We truly do appreciate all your feedback, and with gratitude we appreciate your loyalty as a Hilton Honors member. We will be happy to have you stay with us the next time you are in the area.

With Many Thanks,

Cathy Burke
Sales and Events Manager
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721 reviews from our community

Traveler rating
    428
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    12
    23
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290
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Windsor, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 15, 2013

Excellent accomodations. Great breakfast with a nice variety of hot and cold foods, fruit, and breads.The staff was helpful and cordial. The room was clean and SMELLED clean. Back again next year for the wonderful Kithener Blues Festival.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, August 16, 2013
Hi James S
We appreciate you posting a review of our Hampton Inn & Suites by Hilton Kitchener. We hope you had fun at the Blues Festival?! It was another great turn out at the festival, with of course….amazing music. We are happy you enjoyed it.

WOW! We were delighted to read your compliment ‘Excellent accommodations’. We can’t ask for much better than that in a review. We’ll pass on the clean comments to the Housekeeping team, and we think they will be very pleased to hear the rooms even ‘smelled’ clean.

We are delighted to know your overall stay went so well James. We look forward to you returning next year or even sooner. Thank you for taking the time to share your thoughts on Trip Advisor.

Until Next Time,

Cathy Burke
Sales and Events Manager
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A TripAdvisor Member
5 of 5 bubbles Reviewed August 14, 2013

Comfortable beds, clean room. Enjoyed the continental breakfast. The worker who worked in the breakfast area was very helpful and friendly. I liked that the doors were locked between 11 PM-6 AM for security reasons.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, August 15, 2013
Hello,
Thank you for sharing your review on Trip Advisor of our Hampton Inn & Suites by Hilton Kitchener. We are pleased to know your stay was ‘fabulous’.

We appreciate your compliment for one of our Breakfast Hostess’. They are all an asset to the team. We have Kendra during the week, Anna and Eppy on the weekends. I’m not sure who you had the pleasure of dealing with, but they are all fantastic team players.

We also took note that you liked that our doors locked between 11pm and 6am. It’s nice to hear the feedback.

Overall , it sounds like it was a great stay. We hope you will let us serve you again the next time you are in Kitchener!!!

Regards,
Cathy Burke
Sales and Events Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
1 review
5 of 5 bubbles Reviewed August 14, 2013

My wife and I had a very enjoyable stay at this Hampton Inn. We couldn't have asked for a better place to stay while in Kitchener. the staff were excellent and the facility was bright and very clean. Room was very comfortable. Internet wifi access was easy and flawless. The bed was very comfortable and enabled a good nights sleep.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, August 15, 2013
How Do You Do John M?!
We are very happy to read you and your wife enjoyed your stay at our Hampton Inn & Suites by Hilton Kitchener. It pleases us to read that cleanliness, comfort, and friendliness left an impression with you. Those are very important factors when staying away from home as well as the good night’s sleep. So delighted we were able to provide that for you and your wife.

Thank you so much for taking the time to write a review. If you should be travelling this way again, we would love to have you back John!!!!!

Cheers,
Cathy Burke
Sales and Events Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
2 reviews
4 of 5 bubbles Reviewed August 13, 2013

Staff is quite helpful and accommodating with requests and the room was quiet and clean. It is misleadingly advertised as a downtown hotel but actually on the outskirts of town. I personally appreciate the easy access to freeways. My only criticism is ample use of paper and plastic for breakfast as well as cups in room. Not eco-friendly!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Sadie214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, August 14, 2013
Hi Roxanne D
Thank you for taking the time to send in a review of our Hampton Inn & Suites by Hilton Kitchener. We are delighted to read our staff was helpful and accommodating. That’s our Hamptonality® We are also pleased to know you enjoyed the cleanliness and quietness of our rooms. Thank you for those compliments.

We are sorry that you were lead to believe that we were a downtown hotel. We apology for the miscommunication from another source, but we have never represented ourselves as a downtown hotel. In fact, the first line of our Hampton Kitchener website description states: ‘Hampton Inn & Suites by Hilton Kitchener is conveniently located off Highways 401 and 8….’. We are in fact about 10 minutes by car from the downtown Kitchener core and our Front Desk Agents are all trained to advise our guests of this distance when asked. We would be interested in knowing where you found the advertising as it was not created by us. Again we apologize for the confusion.

The environment is of great concern to us as well as we see it is for you. We can assure you the cups, plates and cutlery we use for breakfast ,as well as the cups in the guest rooms are VERY Eco –friendly. Our sanitary wrapped cups in the guest rooms and the cups in the Breakfast area are marked on the cup SFI(Sustainable Forestry Initiative) Certified Sourcing. A company that promotes responsible forest management through certified forests, certified sourcing and post-consumer recycled content.

The plates, and cutlery are made by ENVIROWARE ® . A company that packages biodegradable, compostable, environmental products. We also partake in the Organic Waste program with Waste Management. Our Kitchen staff composts all food products in a separate bin to be picked up once a week by Waste Management. We do understand your concern and we hope this information helps you to know we are serious about the environment.

Thank you again Roxanne for taking the time to send in a review. We look forward to possibly seeing you the next time you come this way.

Kindest Regards,
Cathy Burke
Sales and Events Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
1 review
5 of 5 bubbles Reviewed August 12, 2013

We have attended the Stratford Festival annually since 2006. This year, for the first time, we stayed outside the town of Stratford, primarily because we got tired of being surprised by lodgings that were just not up to the standards to which my family and I are accustomed. We opted for the Hampton Inn at Kitchener. Everything was as we expected - a clean comfortable room, a good selection of breakfast food, helpful, polite staff. Yes, it was a longer drive into Stratford, but it was worth it, knowing that the accommodations met our standards.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Daniel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, August 13, 2013
Hi Daniel F,
We appreciate your family choosing to stay with our Hampton Inn & Suites by Hilton Kitchener for the first time while attending the festival. Thank you so much!!!! We hope you enjoyed the plays and they were fantastic as always!

It was truly pleasing to read that we did meet your expectations, and standards. Those comments are valued greatly. Especially when we know you were trying something different from your usual plans. It makes us happy to know we meet your needs.

We hope to have you join us next year too, now that you have tried us out. It would be our pleasure to serve you again Daniel here at the Hampton Inn & Suites by Hilton Kitchener!!!

With Gratitude,

Cathy Burke
Sales and Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton Kitchener

Property: Hampton Inn & Suites by Hilton Kitchener
Address: 4355 King St E, Kitchener, Ontario N2P 2E9, Canada
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Kitchener
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites by Hilton Kitchener 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Hampton Inn & Suites by Hilton Kitchener is in walking distance of many restaurants and shops. 82 Rooms, including standard & one-room studio suites. 100% Non smoking hotel. Complimentary local calls, complimentary wifi, bar-fridges, microwaves, complimentary full hot breakfast, complimentary parking, indoor salt water pool, and 24-hr Precor fitness center. ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton Kitchener Hotel Kitchener
Hampton Inn And Suites By Hilton Kitchener
Hampton Inn Hotel Kitchener
Hampton Inn Kitchener
Kitchener Hampton Inn
Hampton Inn & Suites By Hilton Kitchener Ontario

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