Just came home from celebrating my son's 5th birthday. We rented a room for 7 kids and, at $20 per kid, plus extra for pizza for the adults, we were so disappointed. It started by each kid only getting 4 tokens. Just about every activity requires 3 so that's only one game per kid. They called us to the room for lunch, but only had the adult pizza ready. Kids were sitting there waiting for 15 minutes until their pizza came, steaming hot, so they were all forced to wait again until it cooled down. When it was time for cupcakes, they delivered them in a rusty old baking tin, and were one cupcake short. They plopped them in front if my son with the matches tucked in between, and proceeded to drop one on the table. The cupcakes themselves tasted like they had freezer burn. I only know this cause I had a bite of one of the kids as they don't provide any extras unless you pay. Then we had to rush out of the room as we only had it for an hour.
On top of that, there is a complete lack of supervision in the play area. There were kids there that were far too big/old to be there, and were so rough with the little kids. Staff never said a word so we frequently had to step in to tell these teenagers to watch what they were doing. They just should not be allowed in a little kid play area and it's a wonder someone doesn't get hurt.
So poorly done. Such a rip off. Don't waste your money.
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