We arrived to find 1/2 of the hotel's outside covered in construction material. Since we had called personally to make the reservation, this should have been mentioned. Well, okay they took dogs, and we have one, so we went inside and hoped for the best......Since we were there for 2 days, not just an overnight, we told them we did not want a noisy room with scaffolding in front of the window. They had a difficult time finding such a room but did have one. We loaded everything on to the elevator and up we went, only to find scaffolding outside the window!!! Down we go again to the reception. Yes they have another room for us without the scaffolding. We changed rooms and within 20 minutes of moving in, quite to our surprise, a guy opens the door and walks in with his luggage!! Now we are VERY annoyed. Calls to the reception- they are very sorry, etc. and reduce the first night's fee but a very bad taste for this hotel and the service cannot be over ridden. Besides the picture of the hotel on the web site and the actual view every time we drove up, were horses of a different color. We wouldn't go back!
- Official Description (provided by the hotel):
- Welcome to the Newly Renovated Radisson Hotel Kitchener-Waterloo. Only moments from downtown Kitchener and close to popular area attractions. We are conveniently located and offer a variety of on-site facilities and services along with comfortable accommodations and friendly service. With instant access to Highway 401 and Highway 8, guests at the Newly Renovated Radisson Hotel Kitchener Waterloo can easily visit Bingemans Splash Park, the African Lion Safari and St. Jacob's Country Market. Many companies are also located close by, such as Toyota, Blackberry, Christie Digital, Dare Foods, Loblaws and Brock Solutions. In addition to our on-site breakfast service, we are connected via indoor walkway to 3 of the area's best restaurants - The Charcoal Steakhouse, Dels Enoteca Pizzeria and Martinis, giving guests many delicious dining options after a long day of work or play. The hotel also features complimentary wireless internet, an indoor swimming pool, and fitness centre. The warmth and friendliness of the area is reflected in the atmosphere of this preferred hotel with its "Yes I Can" service culture. Please note our pool will be closed Feb 22nd, 2015 to March 3rd, 2015 inclusive for renovations. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Kitchener
- Kitchener Radisson
- Radisson Hotel Kitchener Ontario