Not a good stay. In town for Oktoberfest. Just looking for place to stay while in town for the festivities. Things started poorly when they messed up on the type of room we wanted. I booked via the Radisson booking line. Asked for a room with two beds. When we got there, the front desk staff were not very friendly, didn't smile, and were not very accommodating. The first room they gave us was on the 6th floor. It had only one bed. We went down and requested a room with two beds. It was on the 7th floor this time. They mentioned there might be a slight smell of smoke, but that the hotel was now smoke free and they had deodorized the rooms. When we stepped out of the elevator the smell of smoke/nicotine hit us like a wall. Was very overpowering.
We asked about breakfast, which was not included. You had to pay $7 per person extra for it. Whatever, most good hotels like Hampton, Holiday Inn or Hilton hotels do not charge anything, as it is complimentary! Very poor taste to not comp breakfast.
Upon checking out, I found out they put a $75 charge on my credit card for incidentals. It takes 5 business days to come off my card?
Stay away from this dump and do yourself a favour and book with a more professional hotel which is dedicated to its customers.
- Official Description (provided by the hotel):
- Welcome to the Newly Renovated Radisson Hotel Kitchener-Waterloo. Only moments from downtown Kitchener and close to popular area attractions. We are conveniently located and offer a variety of on-site facilities and services along with comfortable accommodations and friendly service. With instant access to Highway 401 and Highway 8, guests at the Newly Renovated Radisson Hotel Kitchener Waterloo can easily visit Bingemans Splash Park, the African Lion Safari and St. Jacob's Country Market. Many companies are also located close by, such as Toyota, Blackberry, Christie Digital, Dare Foods, Loblaws and Brock Solutions. In addition to our on-site breakfast service, we are connected via indoor walkway to 3 of the area's best restaurants - The Charcoal Steakhouse, Dels Enoteca Pizzeria and Martinis, giving guests many delicious dining options after a long day of work or play. The hotel also features complimentary wireless internet, an indoor swimming pool, and fitness centre. The warmth and friendliness of the area is reflected in the atmosphere of this preferred hotel with its "Yes I Can" service culture. Please note our pool will be closed Feb 22nd, 2015 to March 3rd, 2015 inclusive for renovations. ... more less
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- Also Known As:
- Radisson Kitchener
- Kitchener Radisson
- Radisson Hotel Kitchener Ontario