The concealed alleyway that runs between the hotel and parking garage tends to house the homeless. We had a room above this alleyway for two nights, both were noisy with screaming and load moaning sounds.More
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Ate at the hotel and Meredith provided great service!!!!
She was very helpful, pleasant and just good to have a server. The food was very good as well, great curry and salads. I would recommend eating at the hotel.
Dear Kvanzil
Thank you for taking the time to tell us about your experience at Crowne Plaza KITCHENER-WATERLOO.
Please know that your feedback is extremely valuable to us. Thank you for mentioning great service provided by our staff, and she was happy to hear the feedback.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Crowne Plaza.
The Crowne Plaza is a comfortable quiet chic hotel. Small modern bathrooms with limited storage space and the water temperature was irregular, burr ouch, but the pressure was good. Clean and easy to access. Free shuttle for the area. Parking is at a cost and a lil tricky to find, but once you do it is easy.
The restaurant and bar is Very good. The servers attentive and food better than expected. Excellent bartender knows how to make a great cosmopolitan!
Dear Sally
Thank you for taking time to give us your sincere feedback. We appreciate the kind words given towards our Servers.
We are looking into the water temperature irregularities, thank you for letting us know. Some of our washrooms are smaller in the courtyard side. However please do check with front office and they could give you a room on our tower block.
Look forward to welcoming you to the Crowne Plaza Kitchener Waterloo.
Thanks & regards
Crowne Plaza team..
I'm baffled at how this place has a 4.0 ratting. Unfortunately, I was in town for an event and had to stay at the Crowne Plaza as no other hotel was close enough to the venue. Staff were extremely rude, even prior to my arrival. I can't even tell you how many times I was hung up on. Every person I spoke with had different answers, but equally the same annoyed/negative attitude to have even been dealing with me or anyone else for that matter. Check-in was a mess - I was rushed and again made to feel as though I should not be asking clarifying questions. I was also charged an incorrect rate which had to be refunded to me. Heat and Air did not work, making sleeping conditions uncomfortable. The vent/fan in the bathroom did not work. Their were ants. Overall the room was mediocre in terms of being clean. The rooms are also the size of a shoe box with paper thin walls and door - we heard EVERYTHING.
jannv484,
Thank you for taking the time to bring your experience to our attention. It is certainly not our intention to provide anything less than excellent customer service to our guests and it is very disappointing to hear that we did not do this for you during your experience. I would like to sincerely apologize to you for this matter and invite you back to stay with us again so that we may provide you with a perfect 5/5 stay the next time.
Warm regards,
Room clean but needs renovation. Air Conditioning not working at all. Price for parking not on Web site until you put your Visa in and order the room. $35 bucks. Room stunk with cleaning spell more then likely to cover up possible mold because of the shower. Last we waited for the elevator when we were leaving for over 20 minutes . Why? because we were told they stop all 3 at one time to clean them. how stupid is that.
Dear Safetyadvisorleaf
Thank you for leaving us your review and for spending the night with Crowne Plaza Kitchener. We are grateful for your business with us.
We are sorry, if had not mentioned to you on the check in that there would be parking charges as any place in downtown does. The hotel was running on heat for the winter and Air conditioners are turned on in Summer.
We may not have gotten off the right foot but I'm positive to make it better for your next stay. Thank you for taking the time to let us know about your stay with us.
...strange layout (need to leave a trail of breadcrumbs to find your way back to where you parked your car). Poor soft product....the shower head had an adjustment but wouldn't adjust so we had a 1" wide jet as the only option. Hair dryer didn't work, called FD, 15 minutes cleaning lady shows up, asks to try the hairdryer (why would I lie about a malfunctioning hairdryer??), then takes 10 more minutes to get another one that is barely hot. No go cups for the coffee in the room. Staff knocked on door in a.m when do not disturb sign was on. No water in property (not hotel's fault...city wide) but you had to pull teeth to get a bottle of water out of them to brush your teeth. Ever been to a property where everything is just nickle and dime, and customer service takes a big backseat to cost savings...that's how I felt staying here. Also downtown Kitchener is surprisingly dead at night with pretty much police and homeless as the main people I came across as I walked back to the hotel for dinner. Overall a very poor property, plus its the only Kitchener hotel that i know of that charges for parking.
Dear Margesmister,
Please accept our sincerest apologies for not providing you with the excellent stay that you deserved. It disheartens us that we were unable to provide this for you and that you left with a bad impression of our hotel. Please do give us another chance to serve you again so that we may provide you with a perfect 5/5 stay the next time around.
Warm regards,
Martina Gareau
Assistant Front Office Manager
