When booking the website gives the impression that this is a refurbished hotel but there is a considerable amount of redevelopment still on going. The bedrooms have all been redecorated and are lovely but the reception, lobby, pool and restaurant have yet to be completed.
The hotel is situated near the bus station and across the road from a homeless hostel. While I don't want to be judgemental, this has resulted in a large number of single men wandering around, sleeping on street benches and a fairly high police presence. I did not feel comfortable walking back from near by restaurants at night, even though I was not alone.
There were a number of problems during our stay:
-access is via a flight of steps - not easy with suitcases
- the pool was closed for children's parties
- the WiFi is unreliable
- the fridge is noisy during the night
- there were workmen outside before 8.00 am
- housekeeping calls very late in the day ( between 5 -6 pm)
- the barrier to the car park was stuck and it is not very secure
- breakfast was pretty poor!
On the positive side, the rooms are very nice and so are the staff. Don't pay for breakfast; it simply isn't worth it.
- Official Description (provided by the hotel):
- The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more less
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- Also Known As:
- Delta Kitchener-Waterloo Hotel Kitchener
- Delta Hotel Kitchener
- Kitchener Delta Hotel
- Crowne Plaza Kitchener-Waterloo Ontario