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“Spotless and Problem-free”

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Best Western Kitchener-Waterloo
Ranked #4 of 14 Hotels in Kitchener
Keswick, Ontario
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Spotless and Problem-free”
Reviewed November 14, 2011

My wife and daughter and I stayed in this hotel in November 2011 while attending a Girls' hockey tournament. On the plus side, the staff was efficient and friendly and the room spacious and clean. Not much on the negative side -- but I would say the included breakfast could be upgraded without much extra cost to include yogurt and real eggs (just hard-boiled would be fine) rather than the thin yellow pancake-style scrambled egg out a freezer bag variety. Otherwise the breakfast offerings were fine, including apples and oranges, sausage, cold cereals, bread and bagels, juice and coffee, jam and peanut butter, and do it yourself waffels with a real waffle maker. There is no pool, but there is a hot tub and sauna. Pretty good bang for your buck, really. Very hand to the freeway, and easy parking.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GrayingAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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288 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • English first
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English first
Vancouver, Canada
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 28, 2011

I must have been one of the last guests before they changed their name from Comfort Inn. There were signs of renovations going on during my stay but was not inconvenienced in any way. The room was standard size but rather than the usual rectangular shape, this room was more square with the outer wall at a slight angle; I think the room was at the point where the building bent slightly inward to follow the irregular shape of the property. There was an armoire instead of a closet, a work desk and chair and a sofa chair.

There was no hint of smoke in the room or on the hallway. The room was clean and in good condition. Internet worked well except it kept going back to the login page every time my computer went to sleep; a bit annoying. Breakfast was included but it was just the standard packaged muffin/sticky bun and cereal; there was a self-serve waffle maker too. I stayed 4 days and skipped breakfast the last 3. My only complaint is the noise coming off the #8 highway early in the morning. The highway exit runs right along the back of the hotel and the trucks freely used engine braking as they took the exit. I highly recommend you request a room not facing the freeway. In the daytime the area looked fine but I'm not sure I would have gone out for an evening walk.

The Fairway Park mall is just a few blocks away so there are plenty of good eateries in the area around it and plenty of shops to spend your money. The universities in Waterloo are a few minutes easy driving along the highway.

In summary, it was a nice stay at a reasonable price for a mid-level hotel. I hope it's only a name change to Best Western and that the rest stays the same....well, maybe a better breakfast would be good...

Room Tip: ask for room away from the rear where the highway exit runs along the property
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  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank westcoaster14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 4 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 4, 2011

I don't think I will be staying in any other hotel other than this one when I am in Waterloo. Very welcoming, clean, and friendly. Highly recommed it. They have a very reliable Internet connection. I never had any issue with connection. They also have a business centre that provides a secure access to the Internet.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank birikht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level 6 Contributor
166 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed August 1, 2011

I stayed at the Comfort Inn on King St. in Kitchener Ontario for two nights in July. Everything went well with no major problems. I would stay here again.

The staff was friendly and helpful. The room was cleaned well. This hotel is doing a lot of landscaping type work but no noise during this weekend stay. No pool at this hotel but it has a hot tub which I never used. Although this hotel is right beside busy streets, there was no traffic noise.

The air conditioner didn't work the first night but was fixed the next day and worked great. The water-saver-shower head didn't provide enough water (pressure) for a good satisfying shower but it worked okay for cleaning. The continental breakfast was sparse. It was the sparsest breakfast at a Comfort Inn I've seen. Coffee wasn't very good. I went across the street to the donut shop to get drinkable coffee.

The second night was awoken at 4 am by guests banging shut their room doors, several times. Why can't hotels have room doors that don't make a loud bag when shut? Why do hotel guest have to bang doors shut at 4 am?

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Summer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed July 28, 2011

Other than the construction that was taking place outside the hotel, the staff was very friendly and the amenities were nice. There is a workout room, a steam room, a sauna, busines center along with free breakfast (not just apples).
If I go back, I would definitely consider staying here.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hurricanes786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2011

arrived to find metal risers around outside of hotel for workers redoing outside of hotel and dirt and insulation flying all over Car begame dirty overnight Was told work in morning would not be before 9 am They dumped a load of stone around 745 am We where going to cancell next night as manager said he would make sure no work before 9 am That night a young group started to party until 2 thirty in morning and desk clerk may have told them we complained as they looked at our window That maid for an uneasy night and we forgot some items and had to return Lack of sleep did not help Do not stay here if construction not finished Web site did not advise of this

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rtrickey21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 16, 2011

We stayed here overnight with family while we were showing them around St. Jacobs. We were checked in by friendly staff, the room was very clean, the beds were comfortable, we didn't hear any noise and the continental breakfast met our breakfast needs. Having coffee & tea available 24 hours in the breakfast room was a bonus. I was glad I picked this place to stay overnight.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank zee74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Kitchener-Waterloo

Property: Best Western Kitchener-Waterloo
Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Best Western Plus Kitchener-Waterloo)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Kitchener
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Kitchener-Waterloo 2.5*
Number of rooms: 97
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Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
Best Western Kitchener-Waterloo Ontario

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