Checked into room, and headed off to the pool, and every hotel I've been to has towels there, however they had none what so ever, I figured they went to go get more and when I got out 20 minutes later, still no towels, ended up walking back to room dripping wet and wanted to shower as I felt disgusting, and in the bathroom, no soap! I was going to call but figured i'd go to the front desk and tell them in person and they felt sympathetic for me and upgraded me to a executive suite at no cost for the hassle.
The front desk was friendly at checkin, when I brought up my issue, and at checkout, didn't see the stuck up feeling at all from them by what some have posted here. Mayb a rude staff years ago?
The room I was upgraded to have a lcd tv, upgraded desk chair but bathroom was stuck in the 70s and I was on floor 6. They need a reno for the bathroom in those rooms to really show a difference, but overall I had a great sleep as the bed was comfy (as all holiday inns have).
Also, the pool was very retro, 80s feeling to it, and tiles can be slippery! If your elderly becareful, i'm surprised none on the ones who were in the pool didn't slip! Also, needs a reno.
This hotel has some sort of deal with sport teams the checkin lady told me, so if you don't like to be around a lot of kids who cause some noise, don't go here, however I noticed the noise was minimal, but light sleepers beware.
I wouldn't go back here again due to that, and the need a renos thru the hotel.
I liked the free parking, wifi option provided by the hotel, and staff. Shame some of the staff work here, they could work at a better hotel.
- Official Description (provided by the hotel):
- The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more less
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- Also Known As:
- Holiday Inn Kitchener Hotel Kitchener
- Kitchener Holiday Inn
- Holiday Inn Kitchener Ontario