I think these people are in the wrong business. The service was adequate, once they noticed I was there. The room was not very clean, and my coffee pot, mugs and bathroom were not cleaned during my stay. The towel that I had used was refolded and put back on the pile of clean towels ( I can only assume they were clean) there was dirt on the furinture and floor, and the mirrors were streaky and it was difficult to see any reflection. The only way I could tell that anyone had been there was that the bed sheets were pulled up. On the positive side, the food was extremely good (once the servers had noticed that I was there) The servers were friendly,(again, after the ten minutes of being ignored) but eye contact seemed to be a big problem with the entire staff. The hospitality industry is a very competitive business, and I believe that the only reason this hotel is still there is because of the name.
- Official Description (provided by the hotel):
- The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more less
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- Also Known As:
- Holiday Inn Kitchener Hotel Kitchener
- Kitchener Holiday Inn
- Holiday Inn Kitchener Ontario