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“There's lots to see in Midland” 4 of 5 stars
Review of BEST WESTERN Highland Inn & Conference Centre

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BEST WESTERN Highland Inn & Conference Centre
Ranked #5 of 8 Hotels in Midland
Bolton, Canada
Level Contributor
94 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“There's lots to see in Midland”
4 of 5 stars Reviewed August 21, 2014

Midland is a great place for a midweek getaway. We stayed at the Best Western Highland Inn and have no hesitation in recommending it to others. We had a comfortable clean king room with a good sized bathroom. The room had what we really want when we're travelling - a bedside table at each side of the bed and two comfortable chairs. Check in was quick, the staff friendly and the breakfast more than adequate. The onsite restaurant, the "Olympia", is excellent.

Room Tip: Our room overlooked the indoor pool although we could see the outside to the right. People who suff...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Lorraine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review, August 23, 2014
Thank you for posting your comments on Trip advisor regarding your stay with us.

The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us.
We hope to be able to welcome you back soon.

Yours sincerely,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

Traveler rating
    104
    119
    99
    51
    19
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Brockville, Canada
1 review
5 of 5 stars Reviewed August 17, 2014

Had a great room. Swimming pool was excellent. They take great care of pool and hot tub. All the staff were great, pleasant and helpful, from check in to extra towels as there were 3 of us staying in room. Breakfast was great. Could have used some fresh fruit besides oranges and apples.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Teresa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review, August 23, 2014
Thank you for taking the time to share comments on your recent stay with us.
I am happy to hear that you liked our accommodation and staff but were not satisfied with our Breakfast.
We look forward to welcoming you back soon.
Thank you,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Level Contributor
86 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed August 15, 2014

We stayed at this facility for one week while playing in an International Shuffleboard Tournament. The facility is very nice and the rooms are clean and nicely furnished. The staff bends over basckwards to ensure you are comfortable. Although the breakfast was the same for most days however, the food was plentiful and fruits very fresh. We were here with about a 150 individuals and I never heard a complaint. The beds were very comfortable and the pillows were meant to dream on.

Room Tip: Ask for a room on the 3rd floor (lobby floor) since there are no elevators.
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Dale M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review, August 23, 2014
Thank you very much for sharing your experience with us,
It is a great pleasure to see that you enjoyed our hotel and services.
Thank you as well for complimenting our staff, this is a wonderful source of motivation for them.

We hope to be able to welcome you back soon.
Kind regards,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 12, 2014

Greatly overpaid for the room we stayed in. Hotel is very old, has not been updated in years. This is the only true hotel in this town, many smaller motels but they seem to book up most of the time because of lack of competition. This lack of competition also means they do not feel the need to renovate, update or staff the hotel properly. Got in the room, the carpet looked dirty, told the kids, leave you shoes on. Bathroom - urine on the toiler seat and pubic hairs in the tub? Great. Called down to the desk to complain, they offered to send up a cleaning staff. For the $175 a night they should have cleaned before we arrived don't you think? Wifi kept cutting out, breakfast was run of the mill, and the decor was very outdated. Never again for this hotel, rather sleep in the car.

  • Stayed August 2014, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review, August 23, 2014
Thank you for your detailed feedback on Trip advisor.
We appreciate your comments which help us improve our services.
Thank you,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Midland hotels

Georgetown, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

I usually stay at Best Western properties when I travel, both on business and for leisure. These hotel are generally clean, comfortable and the one in Midland is no exception. It is staffed by friendly, professional employees who go out of their way to ensure your visit is hassle-free.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Tyrone S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review, August 12, 2014
Thank you for posting your comments on Trip advisor regarding your stay with us.

The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us.
We hope to be able to welcome you back soon.

Yours sincerely,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

We stayed at this hotel starting August 2, 2014 and checked out August 8. The pros: Front desk staff was helpful and friendly, hotel room was clean and all items available (towels, toiletries, etc.), and it was never too noisy. The cons: Breakfast never changed from day-to-day (always the same scrambled eggs, potatoes, breakfast sausage, and selection of cereal and bread). The breakfast staff member who worked the Friday - Saturday - Sunday shift frequently did not refill low/empty items like ketchup, milk, and cereal. One day, even the water was missing! We told her about the empty items and she shrugged us off and did not refill the items. The pool was a little dirty and the pool towels difficult to find (you have to ask at the front desk). Overall, we found our stay satisfactory, but for us to consider returning or recommending this place to fellow travelers, the problems I mentioned above would need to be resolved.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review, August 12, 2014
Thank you for taking the time to share comments on your recent stay with us.
I am happy to hear that you liked our accommodation and staff but were not satisfied with our Breakfast.
We look forward to welcoming you back soon.
Thank you,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 7, 2014

Average hotel. Hotel run down but the price reflects that. Breakfast is the same thing every day and only offer snausage....no bacon (we stayed for 4 nights). We stayed in 'annex'...try and get the main hotel if you can. Closer trip to the pool and other amenities

  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Highland Inn & Conference Centre, responded to this review, August 12, 2014
We thank you for your comments on your recent stay with us.
Sorry to hear that you did not like our breakfast.
We look forward to welcoming you back soon.
Thank you,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Highland Inn & Conference Centre

Property: BEST WESTERN Highland Inn & Conference Centre
Address: 924 King St, Midland, Ontario L4R 0B8, Canada
Phone Number:
Location: Canada > Ontario > Midland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Midland
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Highland Inn & Conference Centre 3*
Number of rooms: 122
Official Description (provided by the hotel):
The BEST WESTERN Highland Inn & Conference Centre offers abundant amenities and convenient access to local attractions & corporate offices. Those on a Midland vacation can enjoy convenient access to the Martyrs Shrine, Elmvale Jungle Zoo, Sainte-Marie Among the Hurons, Wye Marsh Wildlife Centre, Discovery Harbour and many more local attractions. Indulge in some retail therapy near this Midland, ON hotel at the shops in Downtown Midland. Choose from a well-appointed standard room or one of our suites at this Midland, ON hotel. Guests can relax after a day of sightseeing or working in spacious, non-smoking rooms that offer cable television, free high-speed wireless Internet access, a refrigerator, a coffee maker, a desk and much more. Guests can also enjoy relaxing in the indoor heated pool, hot tub and sauna located in the stunning Garden Atrium, surrounded by the lush gardens. Get work done in the business center, blow off some steam at the exercise facility or enjoy a meal at the 12 West Grill + Lounge. ... more   less 
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Also Known As:
Best Western Midland
Midland Best Western
BEST WESTERN Highland Inn & Conference Centre Midland, Ontario

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