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Quality Inn & Conference Centre
Ranked #5 of 8 Hotels in Midland
Reviewed March 6, 2013

this is a good hotel i have stayed at for years (at least 10) - but someone - BW system or someone - changed my reservation after it was made. The staff at the hotel were very
good in correcting this!!!

  • Stayed: February 2013, traveled on business
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Review collected in partnership with Best Western
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at Quality Inn & Conference Centre, responded to this reviewResponded March 9, 2013

Thank you for your time to post a review of your stay with us.

We are pleased to note you always have a pleasant stay with us and thank you for your kind words of appreciation.

We apologize for the dissatisfaction with regards to the reservation and room type booked during your last stay.

We look forward to welcoming you back in the near future. In the meantime, if there is anything we can do to assist you; please do not hesitate to contact us directly.

Thank you so much for choosing to stay with us, we really appreciate your business.

Aziz Abid
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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352 - 358 of 457 reviews

Reviewed March 3, 2013

  • Stayed: February 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Al H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MidlandOn, Manager at Quality Inn & Conference Centre, responded to this reviewResponded March 8, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 21, 2013

Stayed Feb 16th, 2013. Travelled from Peterborough to visit my husbands grandmother in a local nursing home. Brought my two children ages 3 and 5 and my sister to help as my husband was working. We stayed in the back part of the building on the second floor.

Staff at front desk were very friendly and courteous. Room was clean. Thermostat was broken and made the room to hot so I had to keep turning it off to keep temperature at a steady rate.

Back entrance was poorly accessible i.e. hardly shoveled and very icy. Had to climb over a snow drift to get to it. i.e. elderly or those with poor mobility would definitely not be able to navigate this safely.

Big complaint : the completely unacceptable behaviour of the minor hockey team that was in our hall. I usually don't mind staying near sports teams but at 10: 15 pm, there was a full blown hockey game (ages 8-10 I am guessing) with no signs of winding down going on in the hallway Unfortunately the doors seem paper thin. I called the front desk and they said they would send someone down right away which I am sure they did ....unfortunately it had little effect. I ultimately had to 'have words' with the boys myself about keeping it down and there were no parents in sight - I suspect they were off drinking in the rooms which is fine but please monitor your kids once in awhile. Honestly, this is teaching your kids very poor 'sportsmanship'. By 11 pm most of the noise had settled after my stern words but then a few hockey players came and kicked our door and then ran off laughing. At 12:30 pm there were parents returning to their rooms openly having drunken 'chats' in the hallway. Shame on you parents!!! I do feel badly for hotels as they likely feel powerless to control this type of behaviour. I thought afterwards, perhaps that a more appropriate action might be to call the police next time since it was a gross disturbance in a public space i.e. the hallway is a public space!!!!!! I should say, I have stayed other hotels with sports teams nearby and they have always been courteous in terms of having the kids out of the hallway by a reasonable hour. This team I believe was from the Niagara Falls area. If this ever happens again, I will be sure to get the name of the team and write a letter to their coach and the local sporting organization. When you travel, you are ambassadors of your city/region!

On a positive note, before this debaucle, my kids did enjoy the pool - although it was a bit 'hazy' presumably from being shocked recently. The beds were comfortable - too bad we had such a bad sleep though!

I would stay here again likely but ensure that my room was in a different area of the hotel away from sports teams.

Room Tip: Doors seem very thin....Ensure you don't stay near a sports team!
See more room tips
  • Stayed: February 2013, traveled with family
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1  Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at Quality Inn & Conference Centre, responded to this reviewResponded March 11, 2013

Thank you very much for taking your time and giving us your feedback, we very much appreciate it.

We are delighted to read your review and truly appreciated your effort for taking time to post such comment. Our guest’s complete satisfaction is our main goal at the Best Western Plus Highland Inn in Midland, however we are unable to control our guest behavior. We do look forward to the opportunity of once again welcoming you back to our hotel.

Thank you so much for choosing to stay with us, we really appreciate your business.

Aziz Abid
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

Two night stay for hockey was enjoyable. Our room was very nice with exceptionally comfortable beds, a nice big flat screen tv, microwave etc. We had a room with a window looking onto the pool courtyard and it was great. They have a games room where our kids spent most of the weekend when they were not enjoying the pool. Service in the lounge was great and the Olympia staff bent over backwards to make our last night a good one.
The hotel staff was very helpful and worked to keep our group together during the booking process.

Don't look under the bed skirts.... the vacuum does not go under there and the tubs could use a change. Make sure you have snow tires also as there is no salting or sanding of the parking lot (possibly due to the large amount of snowmobiles that frequent the hotel. If you are a light sleeper, you may want to ask ahead about the interior rooms or where your room is in the hotel. On the ground floor the snowmobiles WILL wake you up and with the great kid friendly courtyard, you might not like the pitter patter of little feet at early and later hours. The hotel down the road near the police station looked to have a lot fewer snow machines FYI.

Other than that, wonderful stay and would go back or recomend for all.

  • Stayed: February 2013, traveled with family
    • Value
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Thank Lovemytravels121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at Quality Inn & Conference Centre, responded to this reviewResponded March 8, 2013

On behalf of the management and staff of the Best Western Plus Highland Inn & Conference Centre, we would like to thank you for taking out time from your busy schedule and sharing your feedback which directly help us to improve our service.

I shared your feedback with the Front Desk and Housekeeping Staff and how you appreciate their work and they were really excited.

We look forward to welcome you on your next visit at The Best Western Plus Highland Inn & Conference Centre, Midland. If you have any questions or need assistance please feel free to contact us.
Thank you so much for choosing to stay with us, we really appreciate your business.

Aziz Abid
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

I have stayed at the Besrwestern Midland for many years and many times over the years. The friendly and professional service has been second to none. The cleanliness of the rooms, the quality of the food and the great service by all the staff and management keeps me coming back again and again. \i also recommend it highly for many conferences within my organization and First Nations that \i work with and the service is excellent.

  • Stayed: February 2013, traveled on business
    • Value
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Thank leen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at Quality Inn & Conference Centre, responded to this reviewResponded March 8, 2013

On behalf of the management and staff of the Best Western Plus Highland Inn & Conference Centre, we would like to thank you for taking out time from your busy schedule and sharing your feedback which directly help us to improve our service.

We are delighted to read your review and truly appreciated your effort for taking time to post such comment. Our guest’s complete satisfaction is our main goal, and it is rewarding to learn this has been achieved on this occasion. We do look forward to the opportunity of once again welcoming you back to our hotel.

We look forward to welcome you on your next visit at The Best Western Plus Highland Inn & Conference Centre, Midland. If you have any questions or need assistance please feel free to contact us.
Thank you so much for choosing to stay with us, we really appreciate your business.

Aziz Abid
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

Stayed with my family on the weekend in Midland and the kids had a very good time.
They enjoyed the pool and the hot tub. We wanted to get away for a weekend and had a very good time. Internet was good in the pool area as i was working and watching the kids in the pool.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at Quality Inn & Conference Centre, responded to this reviewResponded February 12, 2013

On behalf of the management and staff of the Best Western Plus Highland Inn & Conference Centre, Midland, we would like to thank you for sharing your feedback which help us to improve our service.

We have discussed your concerns with our staff and made them aware that our first preference is guest comfort and satisfaction.

We look forward to welcome you on your next visit at Best Western Plus Highland Inn & Conference Centre, Midland. If you have any questions or need assistance please feel free to contact us.

Thank you so much for choosing to stay with us, we really appreciate your business.

Aziz Abid
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013 via mobile

We stayed here on a holiday weekend and had a great time. The location has no real views but you are just minutes from the Harbour.
The hotel is roomy. The staff was very nice. The breakfast was very busy and one has to pick the right time to go, but the breakfast was good. Also there is a lovely restaurant on site in the hotel. We had a wonderful time. I want to go back sometime.

  • Stayed: July 2012
    • Value
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1  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at Quality Inn & Conference Centre, responded to this reviewResponded February 12, 2013

On behalf of the management and staff of the Best Western Plus Highland Inn & Conference Centre, we would like to thank you for taking out time from your busy schedule and sharing your feedback which directly help us to improve our service.

I would like to personally thank you for your stay at our hotel and provide us the opportunity to make your stay comfortable. We are really happy that you have enjoyed your stay at our hotel.

We look forward to welcome you on your next visit at The Best Western Plus Highland Inn & Conference Centre, Midland. If you have any questions or need assistance please feel free to contact us.
Thank you so much for choosing to stay with us, we really appreciate your business.

Aziz Abid
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Conference Centre

Address: 924 King St, Midland, Ontario L4R 0B8, Canada (Formerly BEST WESTERN Highland Inn & Conference Centre)
Phone Number:
Location: Canada > Ontario > Midland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Midland
Price Range: $97 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Conference Centre 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Quality Inn & Conference Centre offers abundant amenities and convenient access to local attractions & corporate offices. Those on a Midland vacation can enjoy convenient access to the Martyrs Shrine, Elmvale Jungle Zoo, Sainte-Marie Among the Hurons, Wye Marsh Wildlife Centre, Discovery Harbour and many more local attractions. Indulge in some retail therapy near this Midland, ON hotel at the shops in Downtown Midland. Choose from a well-appointed standard room or one of our suites at this Midland, ON hotel. Guests can relax after a day of sightseeing or working in spacious, non-smoking rooms that offer cable television, free high-speed wireless Internet access, a refrigerator, a coffee maker, a desk and much more. Guests can also enjoy relaxing in the indoor heated pool, hot tub and sauna located in the stunning Garden Atrium, surrounded by the lush gardens. Get work done in the business center, blow off some steam at the exercise facility or enjoy a meal at the 12 West Grill + Lounge. ... more   less 
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Also Known As:
Best Western Midland
Midland Best Western
Quality Inn & Conference Centre Midland, Ontario

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