I reserved a room for 2 nights for my family, booking in on Fri.June 15th and leaving on Sun.June 17 th.2012. On booking in I spoke to a young lady and advised her that I had found another hotel with the same amenities as this room at a lower rate. I understand that there was a lowest price guarantee. On speaking to the receptionist she started by saying the other hotel was lower class,it was not as clean as this one etc etc etc.Any excuse. It was funny because I had not told her the name of the other hotel. It was quite obvious that she was not listening and was not about to listen so
rather than getting into an argument I dropped it. I must say I was disappointed with this type of reception at such a large chain of hotels. I have stayed with Holiday Inn hotels in the past and never received this type of reception.It definitely put a damper on my weekend.
Please advise when received.
- Official Description (provided by the hotel):
- Enjoy your stay at the Newest Holiday Inn Express & Suites located in the heart of Newmarket Business Area, with major Highways like Hwy 404 and Hwy 400 just minutes away. Whether the reason be to get away from home or to relax in a quiet atmosphere, the Holiday Inn Express will give you the comfort you are looking for. With our complimentary Hot Breakfast, Indoor Pool & Whirlpool, wired & wireless Hi-Speed Internet, Fitness Room, Busniess Center and many other amenities that will make your stay a memoriable one. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Newmarket
- Holiday Inn Express Hotel & Suites Newmarket Ontario