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Holiday Inn Express Hotel & Suites Newmarket
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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of $122/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Savings alert! 14% below average rates

The price you found is 14% lower than this hotel's average rate of $95/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Reviews (228)
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All reviewswould stay here againfitness roomfree breakfasthot breakfastlcd tvlarge roomfridge and microwavehot tubhockey tournamentminute drivebagelsbeds were comfortableparentsinchhighwaycanada
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203 - 208 of 228 reviews
Reviewed April 19, 2012

Good Hotel, large, clean, comfortable,quiet room with all amenities including a refrigerator. The staff were all very friendly and helpful. There is a good sized indoor pool which unfortunately we did not have time to use, despite staying two nights. Newmarket is a very nice town especially in the historic district. We ate dinner both nights at Cousins across the street from the hotel and it was exceptionally good, home made fresh food and reasonably priced. However, they close at 8pm so get there early.

Room Tip: We asked for a quiet room and it was.
  • Stayed: April 2012, traveled as a couple
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Thank stokersam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnNewmarket, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this reviewResponded April 22, 2012

Dear Guest,

Thank you very much for taking our some time and letting us know how we have been doing in serving our hotel guests. Our main focus is to have happy guests like you and to make your stay as comfortable as we can. We are glad we could achieve your expectations and hope that you will chose the Holiday Inn Express & Suites Newmarket for all your future stays!

Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2012

The Great About This Hotel:
- Internet and parking is included in the pricing you book/reserve.
- It is clean and new, the lobby has a nice fireplace and they have 24/7 coffee/tea for free
- The day staff were superior
- You earn points

The Not so Great
- The included breakfast isn't that fresh or great. I've had other breakfasts under this banner and been much more impressed. The healthy/hot options were less than par and the other options were minimal. Good pastries and tea/coffee though... and lots of juice/yogort.

Room Tip: Use this hotel if you are out in the daytime or if you are recovering from surgery at Southlake Hospital.
  • Stayed: February 2012, traveled with family
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3  Thank Karenna_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations IHGCare at Holiday Inn Express Hotel & Suites Newmarket, responded to this reviewResponded March 27, 2012

Dear Karenna_11,

Thank you for your review of our hotel.I am happy to hear you enjoyed yor over all experience with us. I'm sorry the breakfast was not satisfactory to you. However I appreciate that you have provided us with valuable feedback so that we may improve. Best wishes for future travels.

Katie J
IHGcare

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Reviewed February 26, 2012

When dealing with sport teams, there are many changes especially last minute that are required. The group coordinator was very professional and accommodating. Rooms were very clean, check in effortless. However, what will make me book rooms here again was the thoughtfulness of the staff. Upon our return from a late game our 13 - 14 year old boys went swimming. The staff gave them plenty of time to finish up and brought in extra towels. Free breakfast also allowed everyone to get together in the morning before their next game. Will stay here again next year.

  • Stayed: February 2012, traveled with friends
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2  Thank Nellie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnNewmarket, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this reviewResponded April 22, 2012

Dear Guest,

We are glad to have made your team's stay a pleasurable one. Our staff at the Holiday Inn Express & Suites Newmarket strive to make all our guests feel at comfort. Thank you very much for writing a review for our hotel and we hope to see you again very soon.

Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2012

We stayed here for 4 nights in Feb 2012. I have to admit that I was worried given the bad reviews I had read prior to our arrival....but I'm happy to say...It was a FANTASTIC hotel!

Check in was easy, the front desk staff weren't the friendliest when we checked in (it was late) and they didn't mention the breakfast times or anything else about the hotel (wifi passwords, location of our rooms...). We had a very friendly male staff member when we checked out, so that was nice! We had a room on the 4th floor with 2 queen beds.

The room was very clean with lots of space to store/place our suitcases. The beds were comfortable and the linens were clean. Each bed had 2 choices of pillow (firm or soft)...it was nice to be able to choose the type of pillow. Temperature is controlled by a thermostat on the wall. The bathroom was clean and well-stocked with toiletries. They have the curved shower curtain rod (which I love because then the shower curtain doesn't stick to you when you are in the shower).

Breakfast was great. It had the traditional cold items (cereal, muffins, danishes) and bagels/toast. There were pancakes and each day had a variety of hot items (eggs, bacon, sausage, warm pastries). There was plenty of food and it was very clean. Lots of table space/chairs so we never had a problem finding a place to sit. Lots of people sat here in the evenings playing cards or socializing.

The hotel is in a great location, right off the highway and there are restaurants close by.

I would stay here again....it was a great hotel!

  • Stayed: February 2012, traveled with family
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2  Thank canuckgal33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnNewmarket, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this reviewResponded April 22, 2012

Dear Guest,

We greatly appreciate for you to take out time and write a review for our hotel. It is our sincere pleasure to have been able to make your stay a happy one. Our number one priority at the Holiday Inn Express & Suites Newmarket is "HAPPY GUESTS" and our well trained and highly experienced staff are always ready to go the extra mile to make all our guests' stay pleasurable. We can't wait to have you again as our guest at the hotel and make you feel the same everytime.

Best Regards.

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Reviewed January 22, 2012

Same as any other; missing subtle nuances in service that let other locations rise above - 6/10

Stayed: October 2011, traveled on business
Thank bensagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnNewmarket, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this reviewResponded April 22, 2012

Dear Guest,

Thank you for taking the time out and bring to our attention your concerns about our hotel's service. We have made a few changes since your last stay and hope you will give us another opportunity to make your stay a better one!

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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