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“Business travel” 5 of 5 bubbles
Review of BEST WESTERN Inn On The Bay

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BEST WESTERN Inn On The Bay
Ranked #1 of 10 Hotels in Owen Sound
Certificate of Excellence
GreenLeadersSilver level
AURORA
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Business travel”
5 of 5 bubbles Reviewed February 14, 2014

I stayed at the BW in Owen Sound and hosted a presentation. The people here go the extra mile!!

My projector broke down and the manager had one for me in 5 minutes AND, at no charge. All the staff are very warm and friendly. The presentation room was exactly as I had asked and very clean.
My hotel room was upgraded and the staff in the restaurant were equally as wonderful.

I travel around the globe for business and the service here was first class!

Room Tip: Get a room with a view of the water!
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruszer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review, March 30, 2014
Hello Bruszer,

Thank you for taking the time to write such a wonderful review. We truly care about each guest experience and are always willing to go great lengths to accommodate. I often find myself involved in doing so as it was with your experience here. Cleanliness is at the very top of our list along with guest satisfaction. I am glad to see that show through in your review.

Thank you again for taking the time to write about your positive experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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451 reviews from our community

Traveler rating
    248
    136
    42
    10
    15
See reviews for
116
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Any
English first
Oakville, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 3, 2014

Overall, this is a good choice with rooms being well maintained and clean if not a little dated. Front desk staff was ok - seemed a bit disinterested at times. We did no not use the breakfast coupons but the kids said it was "the usual" continental. As noted the rooms were clean and with special covers on the remote and telephone handle you felt they had gone the extra distance. Beds were very comfortable. Swimming pool would be nice.

  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KRD13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review, March 30, 2014
Hello KRD13,

Thank you for taking to time to complete a review on our property. We pride ourselves on the cleanliness and condition of this hotel. We continue to update each year and will soon be completely up to date with all of our facilities. All full size pool is certainly on our wish list, but it can be difficult to build on land this close to the water. Hopefully we will see that happen in the coming years though.

Thank you again for your insightful review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
7 reviews
6 hotel reviews
4 of 5 bubbles Reviewed January 7, 2014

Stayed here for 1 night while snowmobiling in the area. - The Room was fantastic. Very clean and certainly a higher end feel to the room. Nice little "Best Western" touches in the rooms.

The restuarant left us disappointed for supper as the soup was awful, and the rubs were marginal at best. The Continental breakfast was satisfactory.

  • Stayed January 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gbenmerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review, January 22, 2014
Hi gbenmerc,

I am glad that you enjoyed your room and appreciated how well kept the hotel is. We are a fantastic snowmobiling destination for Owen Sound being located on the snowmobile trail as well as on Georgian Bay. I hope you enjoyed the beautiful snowmobile trails we have in the area also.

The restaurant on site is often known for fantastic soup as we make it from scratch each day. I am sorry that you did not enjoy it while you stayed here. We do work hard to prepare most products fresh in the restaurant and that does leave more room for error. The soup and ribs should not have been served if they were unsatisfactory. Your server should have also asked you if you enjoyed your meal as we stand behind our product and guarantee satisfaction. I hope that you would consider returning to this hotel in the future and possibly give the restaurant another try. It truly is a nice place to eat and I guarantee that you would enjoy our steak. I would gladly cover the entire meal if I am wrong.

Thank you for taking the time to write this review. I hope to see you here again someday in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lions Head
Level Contributor
118 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

We stayed here over the xmas season and loved our room and the quality of cleanliness,. especially the covers on the remote and telephone receiver. The staff were more than friendly and sure made you feel welcome. Lunch was perfect, lots of great food at a fair price. Dinner was average but of course it was a very busy time. Would recommend this hotel to anyone.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jean519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review, January 22, 2014
Hi jean519,

I would like to thank you for taking the time to write this nice review. The staff here work hard to keep a nice clean hotel and I am glad that you were able to recognize that. We have also started to offer a special rate for guests coming to see any live shows in the area as you had suggested. I hope to see you here again sometime in the future.

Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kincardine, Canada
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed December 28, 2013

This hotel is clean and comfortable with a delightful staff. I was impressed with the soap dispenser in the bathroom to cut down on soap waste. The food here was good and the glassed in dining room allows you to have a great view in the daytime but the room is very cold...likely indicating the glass needs to be replaced. We enjoyed the whirlpool tub area at night. In the daytime, one would be able to overlook the bay from there.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chocoholic7265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review, January 22, 2014
Hi Ontariochocoholic,

I am glad that you were able to enjoy your stay here at Best Western Inn on the Bay. We are very fortunate to have such a wonderful location right on the water and we try to keep that a focal point for guests while they stay here. Keeping a clean hotel with friendly staff is what we are known best for though. Thank you for your acknowledgment of that.

I must admit that we have been dealing with temperature control problems in our dining room and we have fixed the issue. Our damper system in the duct work malfunctioned and caused less heat to be directed into the restaurant. I would like to personally apologize for any discomfort you experienced while in our restaurant.

Thank you again for your nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

We have stayed here many times and this hotel has always had very clean rooms and comfortable beds. It has the standard continental breakfast but you can order from a menu as well. The food is also good.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank LongforKeyWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review, January 22, 2014
Hi LongforKeyWest,

Thank you for your patronage at this hotel. Your positive experiences here say a lot about the efforts of the staff and it is nice to see that it pays off. A nice clean hotel is one we can all be proud of.

Thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Rowan
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

We really enjoy staying at this hotel and do so whenever we go to Owen Sound. Its beautifully maintained, very clean rooms which are beautifully appointed. They also have a great restaurant. The staff are friendly and very accommodating.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Mobius48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review, December 27, 2013
Hi Mobius48,

Thank you for your kind feedback regarding your experiences in our hotel. Your patronage and high regard for our establishment is very much appreciated.

We will always strive to provide the clean and up to date facilities while offering genuine services for all guests. We are passionate about great hospitality in all areas of the hotel and take this feedback very seriously. It is hart warming to see our efforts paying off.

Thank you again for your wonderful praise!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inn On The Bay

Property: BEST WESTERN Inn On The Bay
Address: 1800 2nd Avenue East | P O Box 516, Owen Sound, Ontario N4K 5RI, Canada
Phone Number:
Location: Canada > Ontario > Grey County > Owen Sound
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Owen Sound
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Inn On The Bay 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Inn On The Bay Hotel Owen Sound
Best Western Owen Sound
Owen Sound Best Western
Inn On The Bay
BEST WESTERN Inn On The Bay Owen Sound, Ontario

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