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“Didn't get to stay, was lied to and kicked out before even checking in.”

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Knights Inn Pembroke
Ranked #9 of 11 Hotels in Pembroke
Reviewed November 8, 2010

I'm a 19 year old with my friend went around all the motel's and hotel's to find a good place to stay because we had lot's of time. Colonial Inn was our last stop. we were finally happy for a good rate. Firstly, at check in the lady at the desk asks if we are here to party? We said no, we just need a cheap place to stay. I had a lodging card with me which she tried to put through and it wouldn't work, I then went outside to call the lodging card to see what happened, didn't have time to finish my conversation with them, the desk lady came outside and told us to leave the room had just been rented... shortly thereafter, we found out that the room wasn't rented, she just didn't want us there. The reason for my review is to let everyone know that customer service at this hotel was horrible and unacceptable!

  • Stayed: November 2010, traveled on business
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3  Thank kev0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 - 29 of 29 reviews

Reviewed February 15, 2010

The friendly management mentioned in another review must have sold during the past 2 years. This character was as unaccommodating as you can get. Not all the used towels were replaced, and he gave hell to our kids for playing games outside in the snow but said nothing to the yahoo snowmobilers whooping it up late at night. Nice fireplace, but this doens't make it a good value. Overpriced. Few amenities. Not even a canteen for breakfast.

  • Stayed: February 2010
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Thank HockeyDad54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2008

We were looking for a place to stop over on our way to Northern Ontario. This motel's management goes out of their way to be accomodating. We were a late arrival, which was no problem. I contacted the motel a couple of times, concerned about weather/arrival time. The owner gave me excellent directions and was very flexible about arrival time. We stayed in the newer units, which were very comfortable and extremely clean. We will stay at the Colonial Fireside again.

  • Stayed: January 2008, traveled on business
    • Value
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Thank live2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2016 via mobile
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Stayed: February 2016, traveled on business
Thank michaelhV7176MY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Knights Inn Pembroke

Address: 1350 Pembroke St W, Pembroke, Ontario K8A 7A3, Canada (Formerly Colonial Fireside Inn)
Phone Number:
Location: Canada > Ontario > Pembroke
Amenities:
Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #9 of 11 Hotels in Pembroke
Price Range: $65 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Knights Inn Pembroke 2*
Number of rooms: 25
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Also Known As:
Knights Inn Pembroke Ontario

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