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“Clean and good bed”
Review of Comfort Inn

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Comfort Inn
Ranked #3 of 11 Hotels in Pembroke
Hawkesbury, Canada
Level Contributor
114 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Clean and good bed”
Reviewed February 26, 2013

If you're willing to pay a little more they have nice sized rooms with King size beds, rooms are clean and staff is sort of friendly. Disappointed in the fact that I couldn't get a later check out time then 11:00 even though being a Gold member of Choice hotels, the person at the front desk would not budge and just replied she would verify for the future which I really doubt. Will probably stay elsewhere next time in the area, a Holiday Inn express is about to open this upcoming May.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanLuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heretoserve, General Manager at Comfort Inn, responded to this review, February 28, 2013
Thank you so much for your review. If you could please contact me I would love to speak with you. One of the benefits of our reward program is an automatic late check out up to 1:00 pm upon request. We want to ensure all our team is aware of this for future. We would also like to take care of you for the inconvenience we caused. Please contact Marilyn at 613-735-1057 or cn289@whg.com. Thank you again for taking the time to make us aware of this and we will do our best to ensure everyone fully understands the benefits of our Choice Privilege Rewards program.
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143 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
Reviewed February 26, 2013 via mobile

Nice and clean. We have stayed at a lot of comfort inns across the country and this particular one was probably the cleanest comfort inn I've been in. Great service and friendly staff. Drive in rooms which is great if you have a dog. A little higher priced than most other comfort inns and a little over-priced for the room. Must good experience besides the price.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitney8803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heretoserve, General Manager at Comfort Inn, responded to this review, March 3, 2013
Thank you very much for your review. Our housekeeping team will take particular pride in it. They are very dedicated to the cleanliness of our hotel and it's a 'warm fuzzy' when it's noticed. Our rate is approximately $10-$15 less expensive than our full service community but we are the only ones who accept pets. We believe a pet is a 'family member' that should be included in family travel. It takes time and effort to write a review on Trip Advisor and we sincerely appreciate your desire to share your good experience with others. Thank you.
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Ottawa
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 9, 2013

A helpful shortcut to my room after a long workday by the front desk worker, sure was very appreciated. The Keurig coffee maker in the room was also a nice touch. The room was clean and quiet and cheaper than almost all of the other hotels in town. Friendly staff also were very helpful

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank caplanjoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heretoserve, Manager at Comfort Inn, responded to this review, February 10, 2013
Thank you for your great review! I'll be sharing this with the whole team at our next meeting. Looking forward to serving you again....you always have a friend in Pembroke!
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Vancouver
Level Contributor
158 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed February 7, 2013

From greeting to farewell - front desk and housekeeping - all friendly and accommodating. Keurig coffee machine in the room with 2 comp coffees! As good a location in town as any - so would recommend this one over them all.

Room Tip: Back area rooms are more soundproof versus the ones that face the highway.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heretoserve, General Manager at Comfort Inn, responded to this review, February 10, 2013
Thank you so much for your review! Unfortunately in winter you can't see our beautiful back yard that overlooks the Ottawa River, but I definately agree with you...riverview rooms are quieter and the views are beautiful....3 seasons of the year...when the snow isn't piled up. Thank you for also noting what we do is a team effort that involves everyone. We have a wonderful team here, very real people totally committed to creating a guest experience! You probably noted our Hi5 program...you just earned every one a BIG Hi5. Everyone will be excited when they read your review. Thanks so much!
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Toronto
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 25, 2013

I had to stay at the Comfort Inn for business purposes. The hotel was very clean, although it did smell like smoke on the first floor. I stayed on the second floor and there was no smell. I was very happy with this hotel and recommend this to anyone who is staying overnight.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rlevin84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heretoserve, Front Office Manager at Comfort Inn, responded to this review, January 27, 2013
Thank you so much for your review. We appreciate your time and your energy. We apologize for the smell of smoke...our smoking rooms are in an isolated area. We'll be even more concious to make sure the smell is confined to that area. Safe travels...we look forward to serving you again!
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Maine
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 22, 2013

I stayed here one night for business. The room was very clean, it was quiet and well equipped. I checked in very quickly and the host was pleasant and helpful. The room was warm, the water was hot. I have no complaints at all.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BellManMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heretoserve, General Manager at Comfort Inn, responded to this review, January 27, 2013
Thank you so much for taking the time to write a review on our hotel. We sincerely appreciate your positive comments. It was a pleasure to serve you and look forward to our next opportunity. Stay warm!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardinal, Canada
1 review
Reviewed January 14, 2013

First issue was thati got stuck in a smoking room, the smell was terrible, my clothes still smell. The heating was very difficult to control, my room was a fridge or a sauna. It took me quite a while to figure out what e noise that kept me up most of the night was, turns out the laundry was on the other side of the wall where the headboard was located.
One positive was the friendly housekeeping staff we chatted Witt in the morning.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ports2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heretoserve, General Manager at Comfort Inn, responded to this review, January 16, 2013
I am very confused by your review. We haven't had a sold out night in a couple of months and we only have 10 smoking rooms - and they are usually sold out to crew. I would sincerely like more information. Please call me at 1-877-289-9028 - I would like to thoroughly investigate your experience with us. Thank you for bringing this to my attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 959 Pembroke St E, Pembroke, Ontario K8A 3M3, Canada
Phone Number:
Location: Canada > Ontario > Pembroke
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #3 of 11 Hotels in Pembroke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The newly renovated Comfort Inn Pembroke is 100% smoke free. All guest rooms have a 32 inch flat screen television, refrigerator, microwave, wireless internet, hair dryer, coffee maker, iron and board. Ground floor rooms have patio door access. Enjoy a complimentary breakfast in the new breakfast room. Items include eggs, bacon or sausage, freshly made waffles, yogurt, fresh fruit, assorted breads and cereal, juice, coffee and tea. The only hotel overlooking the Ottawa River in Pembroke, The Pembroke Comfort Inn offers a large back yard for you to relax in. Putt 9 holes, BBQ your dinner or just lounge on our sundeck and enjoy the sun. ... more   less 
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Also Known As:
Comfort Hotel Pembroke
Comfort Inn Pembroke, Ontario
Pembroke Comfort Inn

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