When we arrived at the Tim Horton's at 9206 Leslie St. in Richmond Hill there was one person behind the counter. We stood there for the longest time and she never looked up once as we were discussing our order. We were standing at the cash trying to get her attention. Then, a man walked in and she looked up and went directly to the second cash walking past us and directly to him and started serving him.
First of all, he was rude for not acknowledging we were there first, however, when I said something about them not having a first come first serve at that location, the older woman behind the counter just looked at me and continued serving him.
My fiance then asked for a fruit explosion muffin and we ordered two hot chocolates to go. When we got back to our hotel, he bit into the muffin and there was absolutely no fruit filling inside. It was incredibly dry and tasteless. We were too tired to return and complain.
We've been to our fair share of Tim's over the years, this was one of the worst in service (and quality of product) we've come across.
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