I noticed that the reviews on this site have not been since last year 2009...WELL WE had a very bad experience I do hope that the staff have been re-educated in their customer service and housekeeping skills.
We booked online and decided to up-grade once we saw the expensive room that had a different look from the online bookings...it was Valentines Day and so the room we saw online with the Heart Shaped Jacuzzi Tub was available so we took it instead. Who wouldln''t? From there the Nightmare started.... It bothers me to even talk about it because it was snow storm night and we were so tired from the long day. We walked into the pretty room and noticed pee marks on the toilet..and saw foot prints on the floor...so that flagged me...I called the front desk staff and she was wonderful...very professional and helpful..she came in and cleaned the toilet. I saw the floor still dirty so I took a washcloth and wiped the floor myself...ughh....all kinds of Hairs and dirt! I made the mistake of giving it to the front desk..I should have sent it to the Corporate Office via Fedex...the Housekeeping Supervisor came in and made every excuse....oh this room was not supposed to be opened....IT WAS ONLINE!!! Then we check the bed...HAIR!!! on the mattress COVER!!! ugh!!!!!!!!! We changed the bedding!! Okay....I was in tears!!! It was Valentines...we had ordered dinner in since their restaurant wasn't opened and we were so tired...we now have a clean bathroom and bed..that's all we need...so we go and start the Heart shaped Jacuzzi...........and BROWN AND BLACK FLAKES fly out of the jets!!!!!!!!!!! WHAT?????????????? NO!!!!!!!!!!!!!! to make a long story short and I am so disappointed! We were lied to...we were treated like crap...for a $250 room we had to pay $200 and when we wrote the corporate office they are sending us a $75 gift card!!!!!! Yeah..okay. All I have to say to you out there looking for a nice clean room...take a wet Kleenex and brush it on the bathroom floor if it has hairs and yuk on it..check the BED!!! disgusting!!!! So unhealthy and unacceptable!!! BEST WESTERN Corporate office..you have no idea how they lied and tried to cover themselves up!The housekeeping supervisor even said: Well...you are going to find a hair or two on any floor.....WHAT??????? for a $250 dollar room...NO!!! YOU SHOULD NOT SEE ANYONE'S PUBIC HAIR!!!! It would have been better to acknowledge the mistakes right from the start..I WILL NEVER WALK INTO THIS BEST WESTERN EVER AGAIN.
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- Also Known As:
- Best Western Little River Hotel Simcoe
- Best Western Simcoe
- Simcoe Best Western
- Best Western Little River Inn Simcoe, Ontario