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All reviews outlet mall farmers market st jacobs wet bar the general manager nice indoor pool salt water pool included in the room rate comfortable beds location was perfect right next door hard boiled eggs yogurt hotel is located mini fridge nice room short drive
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Reviewed September 9, 2018

I stayed with a family member recently, for one night. The employees we encountered were pleasant and the room was quite comfortable and quiet. As well, we were very impressed with the large salt water pool. However, our stay was ruined by the abundance of disposable plastic ware in the breakfast area. It is baffling that a huge corporation can justify using plastic products. This use cheapened the experience of staying at the Holiday Inn Express. I encourage management to quickly begin using washable plates and cutlery.

Room Tip: select a room in the back away from the road
  • Stayed: September 2018, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Torontofave8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad I, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded September 11, 2018

Dear Torontofave8,

Thank you for your taking the time to share your recent experience with other travellers. We are very happy to hear you had a pleasant stay with us and greatly appreciate the detailed feedback.

We endeavor to constantly keep improving our services to ensure continued guest satisfaction and your feedback helps us tremendously in that regard!

Unfortunately, we do not have a full service kitchen here at our hotel which is why we use disposable plates and cutlery for our FREE Hot Buffet breakfast.
However, we do understand your concern and are in the process of replacing the plates and cutlery to biodegradable materials as opposed to plastic.

We hope to welcome you back soon, allowing you to be able to enjoy our breakfast better with the updated plates and cutlery!


Your friend in Hospitality!
Holiday Inn Express & Suites Waterloo St Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2018 via mobile

We just had a lovely stay at the Holiday Inn St Jacobs. The best part was that it was walkable to the market - no need to try to find parking at the market! The room and lobby were clean and pretty new. We thoroughly enjoyed the pool as well! The breakfast was standard HI fair including scrambled eggs and sausage. Overall a great stay!

Stayed: August 2018, traveled as a couple
1  Thank Annette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded August 29, 2018

Dear Valued Guest,

Thank you for the 5 Star review. Your detailed feedback is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2018

What the family needed after a shopping day at the market. Rooms had separate living area, and full kitchen with all appliances. Kids loved pool (although small-perfect for little ones under 12). Breakfast was very good(lots of variety) and an evening social provides light snacks that turned out provided us with dinner (soups, a variety of salads, breads and non-alcoholic drinks) that is not publicized. Bang for your buck!

Room Tip: Light evening social id dinner's best kept secret!
  • Stayed: August 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded August 29, 2018

Dear Valued Guest,

Thank you for the 5 Star review. Your detailed feedback is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2018

There are lots of shops, antiques, the most beautiful and Unique furniture store on Benjamin Road across from Outlets Called St Jacobs Furniture House is a must see, Outlet Mall. great dining. The Market is running Tuesdays through the summer as well as Thursday and Saturdays.

Stayed: August 2018
Thank marshallroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded August 29, 2018

Dear Valued Guest,

Thank you for the 5 Star review. Your detailed feedback is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2018

The room was impressive for size and comfort. The mattresses were good, the chairs comfortable and the climate control was exceptional. There was a good card that pointed out the T.V. channels. Jacks' restaurant next door was great as usual and going early saved a long wait. The in house breakfast was above average and the staff took care of this area very well. Your budget may take a beating on the weekend but you will be treated well by the staff.

Room Tip: we found the 2nd. floor quiet
  • Stayed: August 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank dalfredg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded August 27, 2018

Dear dalfredg,

Thank you for the 5 Star review. Your detailed feedback is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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