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All reviews outlet mall farmers market st jacobs wet bar the general manager nice indoor pool salt water pool included in the room rate comfortable beds location was perfect right next door hard boiled eggs yogurt hotel is located mini fridge nice room short drive
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Reviewed August 28, 2018

What the family needed after a shopping day at the market. Rooms had separate living area, and full kitchen with all appliances. Kids loved pool (although small-perfect for little ones under 12). Breakfast was very good(lots of variety) and an evening social provides light snacks that turned out provided us with dinner (soups, a variety of salads, breads and non-alcoholic drinks) that is not publicized. Bang for your buck!

Room Tip: Light evening social id dinner's best kept secret!
  • Stayed: August 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded August 29, 2018

Dear Valued Guest,

Thank you for the 5 Star review. Your detailed feedback is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2018

There are lots of shops, antiques, the most beautiful and Unique furniture store on Benjamin Road across from Outlets Called St Jacobs Furniture House is a must see, Outlet Mall. great dining. The Market is running Tuesdays through the summer as well as Thursday and Saturdays.

Stayed: August 2018
Thank marshallroth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded August 29, 2018

Dear Valued Guest,

Thank you for the 5 Star review. Your detailed feedback is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2018

The room was impressive for size and comfort. The mattresses were good, the chairs comfortable and the climate control was exceptional. There was a good card that pointed out the T.V. channels. Jacks' restaurant next door was great as usual and going early saved a long wait. The in house breakfast was above average and the staff took care of this area very well. Your budget may take a beating on the weekend but you will be treated well by the staff.

Room Tip: we found the 2nd. floor quiet
  • Stayed: August 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank dalfredg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded August 27, 2018

Dear dalfredg,

Thank you for the 5 Star review. Your detailed feedback is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2018

We stayed here after attending a performance in Stratford. The location is ideal if you are going to the St. Jacob's Farmer's Market or the St. Jacob's Outlet Mall as both locations are across the street. The hotel has six floors. Our suite had a pull-out sofa and two queen beds. The room was clean and we were provided with extra towels. The furnishings were new and comfortable. There is a mini-fridge, Keurig coffee maker, and microwave in the room. The only issue was that the bathtub did not drain well. We could hear our neighbours through the wall which was a slight inconvenience. The morning breakfast is included and had both hot and cold items. Both check-in and check-out were adequate and the staff was friendly.

  • Stayed: August 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank ProfessorOT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded August 25, 2018

Dear ProfessorOT,

Thank you for the 4 Star review. Your detailed feedback is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2018

We stayed in this hotel from 7/19/18 - 7/12/18. All the hotel staff were very professional, helpful and friendly. We really enjoyed our stay and would do it again if we are ever in this location. Wonderful location if you want to go shopping including outlets. If I hadn't injured my right knee and was having a hard time walking, I would have "shopped until I dropped" but we left one day earlier than scheduled due to my injury.

Room Tip: Suggest upper floors for quieter rooms. Stayed in rooms facing stores.
  • Stayed: July 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank Mickie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express & Suites Waterloo - St. Jacobs Area, responded to this reviewResponded July 16, 2018

Dear Mickie S,

Thank you for the 4 Star review. Your feedback regarding the location and staff is greatly appreciated. We endeavor to make improvements to ensure the continued satisfaction of all our guests.

We hope to welcome you back again soon!

Thank You!
Warm Regards,
The Management- Holiday Inn Express & Suites Waterloo/St. Jacobs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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