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“Large suites, great stay”

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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
Ranked #3 of 9 Hotels in Waterloo
Certificate of Excellence
Reviewed January 14, 2014

We needed a place to stay the night before my child's swim competition. Found this little locale right neat the University. It's actually located in St. Jacobs, right across from the outlet mall. Very clean, very nice hotel. The staff was extremely courteous and accommodating. I couldn't book a double queen room online but they were able to accommodate on arrival. There was noisy parents in the hallways and the front desk staff dealt with it almost immediately. If I am ever in teh area again I will not hesitate to stay again.

  • Stayed: January 2014, traveled with family
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Thank Gunnarinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this reviewResponded January 17, 2014

Dear Gummarinc,
We thank you for your great review about our hotel. As you mentioned we are located in St.Jacobs beside the St.Jacobs Farmers Market and across from the Outlet Mall.

Our front desk staff works hard to ensure that everyone enjoys their stay and they always do their best to accommodate guest’s requests. If a guest has a concern and they inform the front desk this concern will be address immediately.

We look forward to seeing you again soon! Have a great weekend.

Sincerely,
Naushad Ismail

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319 - 325 of 349 reviews

Reviewed January 6, 2014

Stayed here on a trip to drop off our son at Waterloo. Brand new hotel just accross from outlet stores. Desk staff was friendly and attentive on check-in. Lobby and public areas are decorated in a soothing neutral decor with some beautiful photography and examples of local quilts. Room was clean and well appointed. Plenty of outlets for our phones, laptops, ipods, etc. Beds and pillows were nice and comfy. Good variety of choices for breakfast and complimentary all day coffee and tea in lobby was most welcome. Convenient to farmer's market.

  • Stayed: January 2014, traveled with family
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Thank SharonMontrealCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this reviewResponded January 7, 2014

Dear SharonMontrealCanada,

Thank you so much for taking the time to share your recent stay with other visitors. Our staff takes great pride in serving the many guests that we see each day.

As you described, our hotel was designed to maintain the local heritage and culture of St.Jacobs. From the quilts in the lobbies, to the custom glass and artwork throughout the lobby, our hotel truly exemplifies the surroundings of Waterloo and St.Jacobs.

Our convenient location is also a bonus for our guests as we are directly across from the St.Jacobs Farmers Market and Factory Outlet Mall. We are also minutes away from the Village of St.Jacobs and RIM Park.

Once again, thank you for sharing your comments and we look forward to seeing you again in the future.

Sincerely,

Naushad Ismail
General Manager

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Reviewed January 1, 2014

We just returned from a short stay at this wonderful property! You must treat yourself to the King Jacuzzi suite (with fireplace). It was so beautiful and the beds were extremely comfortable. The breakfast is a far cry from the usual complimentary continental breakfast at most chains. Sausage, scrambled eggs, toast, yogurt, pastries, fruit .... I could go on and on. The staff is extremely friendly and helpful if you need info regarding local restaurants/points of interest. The proximity of this hotel to the Outlet Mall and the newly reopened St. Jacob's Market makes it very desirable for your next mini vacation. Only downside was the temperature of the salt-water pool - rather cold. We didn't stay in as long as we would have liked. All in all, though, it was an extremely positive experience. We will definitely return.

Room Tip: Would highly recommend the King Jacuzzi suite with fireplace.
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  • Stayed: December 2013, traveled as a couple
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Thank lorijeanFonthill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this reviewResponded January 2, 2014

Dear lorijean Fonthill,

Thank you for your positive feedback about our hotel and recommending it to all of your family and friends.

Our King Jacuzzi suite is the perfect place to relax in front of the fireplace and have a romantic night away. Our front desk staff will always do our best their to ensure that all of our guests know more about what the local area has to offer.

We are happy you were able to enjoy the pool with the option of our bubbler and the dumping buckets station, wich is always a lot of fun. We are currently looking into why the pool felt cool as we usually have the temperature around 85 degrees.

We wish you a Happy New Year and look forward to seeing you again soon.

Sincerely,
Naushad Ismail

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Reviewed December 25, 2013

Holiday Inn keeps up the fine tradition of accommodating - quiet and well appointed rooms, salt-water pool, exercise room, included breakfast and friendly staff. A great addition to the Waterloo-St Jacobs community. I will be back.

Room Tip: Check the upgrade cost-benefit. It's worth it. Changes the everyday into a memorable experience...
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  • Stayed: December 2013, traveled as a couple
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Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this reviewResponded January 2, 2014

Dear Gary G,

We are pleased to hear that you enjoyed your recent stay with us! Our brand new hotel lobby was inspired by the local Mennonite community and designed by local St.Jacobs artists that give our hotel a welcoming feeling.

Our fitness facility is equipped with treadmills, an elliptical, free weights and a weigh machine, providing our guests a variety of workout options. Our indoor salt-water pool is very popular with all of our guests, it is a great way to relax after a long day.

We look forward to seeing you again Gary and we wish you Happy New Year!

Sincerely,
Naushad Ismail

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Reviewed November 22, 2013

We had booked for a hockey tournament, however my daughter's injury hadnt healed in time to play so we had to cancel the reservation. Notwithstanding the short notice, the General Manager Naushad was extremely pleasant to deal with and didnt give me the runaround like so many other companies do these days. He agreed to waive the penalty. I really appreciate his appreciation of the circumstances and the value of my time by not making me arrange for a doctor's note. Thanks Naushad!

  • Stayed: November 2013, traveled with family
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Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this reviewResponded November 23, 2013

Dear Peter B,

Thank you very much for taking the time to share your feedback regarding your recent experience with our brand new hotel.

We were saddened to learn about your daughters injury and hope that she recovers quickly. I know this is a difficult time for you, therefore we didn't want to add any additional aggravation, especially from our hotel.

All of our staff takes pride in providing excellent guest service and we are always willing to go the extra mile to exceed guest expectations.

It was unfortunate that you couldn't stay with us this time, however we look forward to seeing you in the future.

Sincerely,

Naushad Ismail
General Manager

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Reviewed November 8, 2013

Stayed a week at this hotel about a month after its opening. The room was good size and everything clean and comfortable. Service were friendly and courteous. It was obvious some staff were just learnig the hotels systems but not in a way that was a problem, just normal teething issues. It was my first time at a Holiday Inn express and I liked the convenience of a free breakfast but it was strange that all cutlery was plastic and even in the rooms there were no glasses, only plastic cups.

The bed was particularly comfortable, a bar would have been nice but there is a quite large lounge area to sit and work, free wireless, the gym was serviceable and there is a useful coin laundry. It is in a great location, on the edge of Waterloo, near a twice weekly farmers market and across the road from an outlet mall and a short walk from Walmart. It is also next to a restaurant and the Marriott (which does have a bar!).

Overall, it was a very comfortable place to be for a weeks business trip in the Waterloo/Kitchener area.

  • Stayed: October 2013, traveled on business
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1  Thank philbrad25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this reviewResponded November 9, 2013

Dear philbrad25,

Thank you for taking the time to recommend our brand new hotel we are happy to hear you enjoy your stay with us.

Our complimentary hot buffet breakfast is popular with our guests. We offer a variety of foods, like cinnamon buns, eggs and sausage or bacon and a make your own pancake machine. Our fresh fruit offered at breakfast is provided by the St.Jacobs Farmers Market that is located right beside us.

The hotel’s lobby has been inspired by the local Mennonites of St.Jacobs. From the lobby furnishings, artwork and quilts, to the custom glass the design was tied into the St.Jacobs atmosphere. Guests also love the touch screen "go board" in our lobby that helps them quickly print or text message (to their mobile device) directions to local restaurants and attractions.

We look forward to seeing you soon and I hope you have a wonderful weekend.

Sincerely,
Naushad Ismail

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Reviewed November 7, 2013 via mobile

Very comfortable. Bed was excellent as was bedding. Very pleasant sleep. Room was well allocated with great amenities. Breakfast was good and plenty to Choose from, but as the eating area was full, this was bothersome and I went back to my room with my plate. Wifi was good and overall a pleasant and short stay. But if you are in need of access to downtown, then this is far away so if the hotel was closer, it would be ideal if you don't want to drive back and forwards to the town centre.

  • Stayed: November 2013
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Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this reviewResponded November 9, 2013

Dear dan6789,

We are pleased to hear that you enjoyed your recent stay with us and we appreciate the time you took to fill out a review for us.

We are a brand new hotel with all the modern amenities that help our guests relax at the end of a busy day. Our complimentary internet, 42 inch HD TVs and Precor Fitness Facility are just a few things that help our guests feel at home.

Our hotel is conveniently located in the heart of St.Jacobs, just a few steps from the St.Jacobs Farmers Market and right across the street from the Outlet Mall. We are only a few kilometers away from the Conestoga Mall and a 10 minute drive to Uptown Waterloo

We hope to see you again soon and enjoy your weekend!

Sincerely,
Naushad Ismail

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

Address: 14 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Waterloo
Price Range: $112 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterloo - St Jacobs 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 square feet of meeting space ideal for any corporate function or event. ... more   less 
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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario

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