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“Very poor Internet service”

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Best Western Plus Waterloo
Ranked #5 of 9 Hotels in Waterloo
Reviewed August 28, 2013

The Internet service is on/off but mostly off. This does not qualify as free Internet service. It's annoying being lied to. The beds are comfortable though. Very average hotel overall. The air conditioner is loud but keeps room cool.

  • Stayed: August 2013
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Thank Lejlej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaspreet B, Manager at Best Western Plus Waterloo, responded to this reviewResponded September 5, 2013

Dear Guest

Thank you for taking time to post your comments and we certainly appreciate that you found our beds comfortable. We are disspointed to hear that you had the internet connectivity problem during your stay with us. We provide complimentary high speed wired internet services in all guestrooms and high speed wireless internet services throughout our guestrooms, meeting facilities and common areas to fit all our guest needs. Also to ensure they are functioning smoothly, we have state of art hardware devices and customised software deployed by a well recognised IT company and is managed by their team. We also provide the companys contact information in the rooms, so our guest can contact them directly to accommodate their individual computer connectivity concerns or requests.

We believe this was an isolated situation and we hope to have another opportunity to welcome you back to Waterloo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 - 229 of 303 reviews

Reviewed August 19, 2013

We stayed for one night with the family. We had a nice, modern, clean room. We had a suite, very spacious and comfortable. The staff had our porta crib in the room for us when we arrived. We enjoyed the pool, and had quick delivery of towels when they ran out. The breakfast was very nice, everything is very clean, lots of room to sit. We had to leave early in the morning, otherwise would have loved to stay longer, the 12:00 checkout time really appeals to us. We will stay here again!

  • Stayed: August 2013, traveled with family
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Thank Mary7053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

Just stayed at this hotel last night; location, staff, check-in and check-out process are wonderful. Room was clean, bed and blankets are comfortable.

Will stay there again for sure!

Area of improvement: 1. fan is a little noisy; 2. caulking at bath tub is broken in middle (may result in water leak) section which should be fixed; 3. exhaust fan in the bath room is dusty.

Above area of improvement is a little picky and I have zero reason of not recommending it to anyone coming to this city.

  • Stayed: August 2013, traveled with family
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Thank OntarioMike8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaspreet B, Manager at Best Western Plus Waterloo, responded to this reviewResponded August 20, 2013

Dear Guest
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and rooms. We have looked into each concern you have noted and have made corrections to improve our product. We look forward to another opportunity to have you at our property, and once again, thank you for your comments!
Best Regards,

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Reviewed August 4, 2013

Stayed one night recently. Check-in was painless, fast and pleasant. Room was very clean and beds very comfortable. WiFi free! continental breakfast included waffles and boiled eggs. No restaurant but several close by.Lots of shopping across the road. St. Jacobs and farmers' market about three km. Would stay here again.

  • Stayed: August 2013, traveled as a couple
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1  Thank wiseowl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

Our baseball team stayed here for a weekend and enjoyed our stay.

Players and families went to dinner, shopping and the movies across King St at the Conestoga Mall. Some travelled the short distance north to St.Jacob's market.

The hotel is right off the highway which allows you to travel from one end of the city to the other in minutes.

  • Stayed: July 2013
    • Cleanliness
Thank sportsgal72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

we stayed at the destination inn & suites on June 29/13. What a beautiful clean hotel. We had a room on the 5th floor in the tower part of the building and enjoyed our nights stay. The staff and front desk people were very helpful and personable. Due to a death in the family, we were not able to stay a 2nd night. However, the time that we did stay was very nice. Thank you Destination Inn.

Room Tip: our room on the 5th floor worked out very well for us, not to far from the elevator. The only noisy...
See more room tips
  • Stayed: June 2013, traveled with family
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2  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

I stay in Waterloo occasionally for both work and pleasure. With my usual hotel getting upgraded and now out of my price level, I tried this hotel and am very happy.

The rooms are being remodeled, I really liked the layout and it gave me a nice space for a couple of nights. There is a gym and pool. The gym meets the needs of most people with a few cardio machines, not much if you want weights. The pool looked nice, however it is in the basement so not much of a view. You won't spend time lounging around. The breakfast was good, enough selection for most people to start their day. Nice that it is open at 6am. Wifi is good and easy to connect to. I am not normally opinionated about hotel beds, they are never as good as home, but I can say this is one of the few that I slept no problem in.

As for location, this is located right across the road from the major mall and movie theater. There are several restaurants within walking distance from fast food to nice sit down. It is also a short drive to St. Jacobs.

Bottom line is I found this a very solid hotel and good value. This was a business trip but I plan to make this my preferred hotel for family stays in the region.

  • Stayed: June 2013, traveled on business
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2  Thank Bigdaddy316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Waterloo

Address: 547 King St N, Waterloo, Ontario N2L 5Z7, Canada (Formerly Destination Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Waterloo
Price Range: $93 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Waterloo 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Honest, uncomplicated and comfort are the keys with us here at the Best Western Plus® Waterloo. Come relax in our modern suites and rooms where our guests enjoy high-end amenities including complimentary high-speed Internet, large flat-screen televisions, plush pillow top mattresses and a mini-fridge. Location is key to a hotel’s popularity and our proximity to the Village of St. Jacobs and other enticing Southern Ontario attractions make our hotel the ideal destination. Travelers will love our hotel's central location in the Waterloo region, just minutes from Waterloo’s Technology Park, RIM Park, and both Universities. ... more   less 
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Also Known As:
Destination Hotel Waterloo
Destination Inn Waterloo
Best Western Plus Waterloo Ontario

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