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“convenient and quiet (when the a/c's off)”

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Courtyard Waterloo St. Jacobs
Ranked #4 of 9 Hotels in Waterloo
Certificate of Excellence
Canada, Kentucky
Level Contributor
305 reviews
201 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
“convenient and quiet (when the a/c's off)”
Reviewed July 29, 2013

The location was convenient for attending an event in Waterloo. Room was comfortable, and once we turned off the air conditioning at night it was quiet. When the a/c is running you'd need earplugs to sleep soundly.

We got to check in early, and leave at 1 pm, kudos to the front desk staff.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Human44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 28, 2015
Good day,

Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear it was an enjoyable one!

While there are numerous hotels in the area to choose from we thank you for choosing ours to stay at. We look forward to welcoming you back the next time you are in the Waterloo/ St. Jacobs area!

William MacCallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
    178
    92
    19
    10
    6
See reviews for
52
89
5
104
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 20, 2013

We booked the hotel at the last minute. Got the AAA rate which was about 10% lower than the advertised rate.
Clean and good bed.
Our biggest issue was with the air conditioner which was very loud.
All in all a good place to stay for this area at a decent price

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 28, 2015
Good day,

Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear it was an enjoyable one!

While there are numerous hotels in the area to choose from we thank you for choosing ours to stay at. We look forward to welcoming you back the next time you are in the Waterloo/ St. Jacobs area!

William MacCallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2013

The hotel was very clean and had a nice look to it. The Concierge's were polite and professional. We had a Suite on the ground floor and it was a very nice room with lots of space and seating. The bistro attached to the hotel has a decent breakfast as well. I believe there was also a 12pm checkout which was really nice.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrberg84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 28, 2015
Good day,

Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear it was an enjoyable one!

While there are numerous hotels in the area to choose from we thank you for choosing ours to stay at. We look forward to welcoming you back the next time you are in the Waterloo/ St. Jacobs area!

William MacCallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pittsburgh pa
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 7, 2013

Very friendly staff and nicely appointed rooms led to a quiet and comfortable stay. The king room was spacious and the bed very comfortable. The full breakfast although not inexpensive was excellent and the portions were very large.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank donofrano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 28, 2015
Good day,

Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear it was an enjoyable one!

While there are numerous hotels in the area to choose from we thank you for choosing ours to stay at. We look forward to welcoming you back the next time you are in the Waterloo/ St. Jacobs area!

William MacCallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
152 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed July 2, 2013

Previously this was a good mid-range hotel with pleasant staff and a very good buffet breakfast. This has changed with the new management. The staff are surly at best, and the breakfast included in the room rate if you want it is not worth spending your money on.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GeraldineOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 28, 2015
Good day,

Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear it was an enjoyable one!

While there are numerous hotels in the area to choose from we thank you for choosing ours to stay at. We look forward to welcoming you back the next time you are in the Waterloo/ St. Jacobs area!

William MacCallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, Maryland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 26, 2013 via mobile

I also stayed here about a year ago (when it was Best Western Plus) and was pleasantly surprised at the quality. The second stay was just as nice. The rooms are clean and in good repair and the decor is up-to-date and modern. The atmosphere is great. I especially like having a microwave and mini-fridge in the room. The Bistro has good options for both sit-down and on-the-go meals as well as healthy options. The Bistro service could have been slightly more attentive, but the attendant was busy with chores, stocking the bar. I would love to see a room service option added. The 24-hr market is nice substitute but the freezer was low on entrees this visit. Nothing that would prevent a return visit, though. In-room wifi at no additional fee is great. Courtyard St Jacobs is more comfortable for me than the Waterloo Hotel. The only downside is not being downtown in the middle of the action, but the peacefulness is welcoming and the price is more reasonable, too.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaurenFromMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 28, 2015
Good day,

Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear it was an enjoyable one!

While there are numerous hotels in the area to choose from we thank you for choosing ours to stay at. We look forward to welcoming you back the next time you are in the Waterloo/ St. Jacobs area!

William MacCallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 19, 2013

Stayed here while attending graduation at Laurier University. Hotel very clean and and quiet. Check in and check out were very smooth. Bed was comfortable and room well stocked with coffee, tea etc. Breakfast is not included in room price but there is a restaurant on site and price for breakfast was reasonable and serving size large for me. Free Wi-Fi. Would return here again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoyBar_ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 28, 2015
Good day,

Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear it was an enjoyable one!

While there are numerous hotels in the area to choose from we thank you for choosing ours to stay at. We look forward to welcoming you back the next time you are in the Waterloo/ St. Jacobs area!

William MacCallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Waterloo St. Jacobs

Property: Courtyard Waterloo St. Jacobs
Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western St Jacobs Country Inn Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario

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