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“Stay Away”
1 of 5 bubbles Review of Canal Inn

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Canal Inn
Ranked #4 of 4 Hotels in Welland
London, Ontario, Canada
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Stay Away”
1 of 5 bubbles Reviewed September 13, 2012

I wouldn't even suggest this hotel to people passing through or truckers. The place was disgusting. My son crawled around on the floor of the room and his hands, feet, and knees were black within minutes. The carpet was stained, the fridge was broken, everything is massively outdated, and they told us it was a non-smoking room when the room clearly smelled like an ashtray.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Canal Inn, responded to this review, September 20, 2012
Thank you for taking the time to submit a review. I would like to personally apologize for your less than satisfactory stay with us. We are currently in the midst of renovations, most importantly our carpets. We are also doing a deep and detailed cleaning of the entire building. We hope to have the opportunity in the future to share with you all the improvements we are currently working towards. Customer satisfaction is of the utmost importance to us, and we hope that you will consider staying with us in the future, at which time we are sure you will find our property to be a comfortable and updated place to stay.
Thank you again for your time and consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
    24
    21
    16
    28
    46
See reviews for
47
25
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19
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed September 5, 2012

This hotel seemed to be alot nicer on the outside. As I do stay in many hotels working out of town looking for a good hotel isn't usually that hard. This place was absolutly gut wrenching the amount of flys and ants in some of the rooms is horrible, but that seems easy to over come once you uncover the bed sheets and look at the mattress and see the amount of bed bugs that are in this building. A co-workers of mine also ended up covered in bed bug bites on both his arms, chest and back. The "breakfast" if there is one at all is not like any other comfort inn i have stayed at no juice in the machines, nothing arranged and is a poor excuse for a hotel breakfast........ If there is anything you can do to let anyone else know of this hotel and not to stay here will only help you and everyone else around you bed bug free. Thanks

  • Stayed August 2012, traveled on business
    • Value
    • Location
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Helpful?
5 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Canal Inn, responded to this review, October 5, 2012
I would like to take this time to personally apologize to you and your co workers for the situation which has led you to post your reviews here on Trip Advisor. Bed bugs have become a problem for not only us, but for all hotels in the past few years. With us having such a high ratio of corporate clients who stay at different hotels, puts us at a little higher risk of someone bringing in one of these annoying pests in their luggage. We do have someone who comes in regularly to inspect rooms, but I just want to assure you that all rooms were inspected AND treated immediately after it was brought to our attention by your crew (whether evidence of bugs had been found or not), and we have not since had anymore issues. We loved having you and your company with us, so again we apologize for the circumstances.
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Travelers are raving about these Welland hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 3, 2012

Hello,
I have stayed at the Comfort Inn's all over Ontario & the US...this is one is by far the dirtiest and bug infested places ever.

The assistant manager was very nice, she checked me into a room..I went to the room and it was still strip of bedding. (it was 3:45pm). I went back and she gave me another room.

This room looked nice with the curtains closed and lights off..which reminds me I had to call the front desk to get the lights plug in, the cords were stuck under the medal bed frame.

The phone stated dial 9 to get out. NOPE, call front desk, oh try 8 instead.

Then the bugs, flys ..I hate bugs. This is not a hotel I would recommend, plus they charge an extremely high rate for their rooms.

The bathroom was not clean, the tub needed a good wash, and the keelnex box was left empty. The towels and face clothes had yellow stains on them.

The breakfast the next day was average, but if they had a cleaner hotel that would better then a full breakfast.

I did not like this hotel and I do not recommend anyone staying at it!

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kansas city
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 6, 2012

My husband was rowing in St Catherine's and couldn't find rooms at any hotel but this one. Once he got there he knew why. Although we usually stay in 3.5 to 4 star hotels, he figured how bad could this be? He is easy going but had a hard time with this one. When he checked in he was told the non smoking rooms (which is what he booked) were gone so he had to stay in a smoking room door wto room was not locked when he got there in room, carpet was filthy, cockroach crawled across him in bed, bugs on floor, worn, dirty place. Worst part...we paid 170 bucks for the night.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mnckc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheswick, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 6, 2012

My husband and I just returned from a weekend staying at the Comfort Inn in Welland. We were visiting family in St. Catharines. The hotel is is bad need of updating first of all. The worst part though was the enormous amount of flies throughout the hotel in the hallway, in our room and in the breakfast area. The rooms are old, carpet is dirty and the hotel in general is not nice at all. When we checked out, Igor at the front desk was less than helpful. He never asked how our stay was and when I mentioned about the enormous amount of flies, he blamed it on people leaving the patio doors open. He also said there are no screens on the doors. Easy fix in my opinion. He didn't seem to get the gist of my complaint. Also when asked about the promotion for staying two times at a Choice Hotel he knew no details about this promotion. Seemed odd to me especially since he works there. We would not stay there again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petawawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 30, 2012

This hotel is in desparate need of updates! Our door did not lock - and I was given another room so they could fix the door. When I entered the new room - someone else was in there! How embarrassing! We wsent back to the first room and waited for the door to be fixed before we could begin our holiday! The shower was coming away from the wall, and our room smelled terrible. Although the desk staff was inexperienced, they were very friendly and tried to accommodate as best they could however the cleaning staff was by oour room before my husband was out of bed, to collect the linens (@9:45am) I realize we sisn;t have a do not disturb: sign out but that's because we didn't have one...we didn't have a remote for the television either, but again the desk staff came to the rescue with something to turn the volume down!
The breakfast area did not have enough chairs to allow guests to sit down to eat. The staff was trying to find chairs to accommodate but was only able to find one, very stained, chair for an elderly man!
We had many relatives staying at this hotel during a family gathering (10 rooms for our family alone) and all were unhappy family members during our 2-day stay. This place should be renovated and updated!

Room Tip: Stay somewhere else!
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MARTINAT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tillsonburg, Canada
Level Contributor
59 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed July 30, 2012 via mobile

We paid $169 for a 1 night stay. For that price we expected an above average room but we were disappointed with the run of the mill, tired and drab room which smelled bad and was worse when we turned on the AC. However the bed was comfortable, the shower was good and the breakfast was above average, offering some hot items. The back entrance door was broken which either slammed shut with a loud noise or wouldn't close at all. The in room coffee maker didn't work. One electrical outlet didn't work and the ones that did work were so loose that the plugs kept falling out. A fair price for this hotel would be $90.

Stayed July 2012, traveled with family
Helpful?
2 Thank nani54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Front Office Manager at Canal Inn, responded to this review, August 16, 2012
Thank you for taking the time to write your review. I am very sorry that you did not enjoy your stay with us, and felt the price was unreasonable. We are in the midst of many rennovations, and hope to have the opportunity in the future to share with you all the exciting changes and improvements we are currently working towards. Customer satisfaction is of the utmost importance to us, and we hope that you will consider staying with us in the future, at which time we are sure you will find our property to be a comfortable and updated place to stay.
Thank you again for your time and consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canal Inn

Property: Canal Inn
Address: 870 Niagara Street, Welland, Ontario L3C 1M3, Canada (Formerly Canal Inn)
Location: Canada > Ontario > Welland
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Welland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Canal Inn 2*
Number of rooms: 80
Official Description (provided by the hotel):
We are a newly renovated hotel under new ownership and management. We are 100% NON smoking, and your comfort is our #1 priority. We offer luxurious beds, cable TV, free high speed wi-fi in all the rooms and main lobby, free continental breakfast every day as well as a complimentary newspaper. We are conveniently located just minutes from downtown Niagara Falls, our state of the art Flatwater Centre (home of the Dragon Boat Championships and Pan Am Games). We are also mere minutes away from stunning hiking/cycling trails, world renowned wineries and beautiful beaches along the lake. We offer very competitive rates, and can accommodate groups as well. Our friendly and courteous staff look forward to making your next trip to Niagara a great one!!! ... more   less 
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Also Known As:
Comfort Inn Niagara Falls/Welland Hotel Welland
Comfort Inn Welland
Welland Comfort Inn
Canal Inn Welland, Ontario

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