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“Almost perfect!” 4 of 5 bubbles
Review of Quality Suites Drummondville

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Quality Suites Drummondville
Ranked #1 of 7 Hotels in Drummondville
Certificate of Excellence
Montreal, Quebec, Canada
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Almost perfect!”
4 of 5 bubbles Reviewed July 22, 2013

I spent the night with my husband and my 6 1/2 and 3 1/2 sons. Arrival was fast an easy around supper time and the staff, very courteous. Our room was spacious and had a kitchenette area, a small table (only seated two), two comfy chairs with footrests and 2 queen size beds. One of the beds was behind French doors where the AC unit was also located ... my youngest son and I froze all night and if you close that door, then it keeps the AC from reaching the rest of the room ... not practical at all. The only other complain we have is the walls are thin, you could hear everything going on in the adjacent room and the carpets were a bit stained. Also, beware, the floor around the pool is VERY SLIPPERY. It says so on a paper notice on the door and they are not kidding! The hotel should really do something about that. The pool towels are abundant ... which is good because you need a lot! A&W two minutes away on foot = 30$ for supper for 4 ... Good continental breakfast. Would recommend and would go back. Very friendly staff!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nathalie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, September 2, 2013
September 2, 2013




Dear guest,


Thank you for your comments. In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us. We are happy to know that you enjoyed your stay with us, but we are sorry that the room wasn't up to your liking. Due to the disposition of the air conditionning device, it can be a little hard to control the temperature when the french doors are completely close. Though, it is possible to manage the intensity of the air conditionning by stopping it completely or by decreasing the intensity of it. By doing this, it is easier to avoid temperature variations between the two parts.

For the noises, you can always contact the front desk. It will be a pleasure for us to make the place as calm as possible. As for the stain on the carpet, a follow up have been made with the housekeeping staff so that this situation won't happen again.

At any time, if you need assistance or if something is not up to your liking, do not hesitate to call the front desk. An employee is there 24h/7 to help you.

Finally, it is true that the floor around the pool is slippery when wet. We are currently studying solutions to improve the security around the pool. Until then, we will place a bigger sign than the one we already have just to make sure that everyone is aware of the possible danger.

Again, we would like to thank you for your comments and we hope to see you again in our hotel.

Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
    190
    78
    10
    3
    1
See reviews for
104
85
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47
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Brampton
Level Contributor
187 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

After traveling for approx. 10 days thru the maritime this was the very best hotel we stayed at. Location is great just off and an easy on the hwy. Large parking lot. Our greeting was great, even if we weren't able to speak much French. Our room on the 4th floor was ready clean, large spacious. Lovely fridge and microwave, dinette set, coffee and tea, cups, utensils in room. Bathroom had a build in night light, excellent, and a makeup mirror.... I was so glad to see this! Beds were comfortable and lots of pillows. Only had a small problem couldn't turn off a/c unit, but it was my fault I didn't know it was controlled on the wall not on the unit as it usually is. Breakfast was fantastic lots of choices... TV was not hidefinition but it worked fine a little blurry, Wifi worked great. Check out was quick and easy, they gave me a rose when we left. I had to buy 1 for my daughter though as she didn't get 1 for $3.50. We didn't use the other facilities pool/work out room as we were to tired, but they looked fine. We went to a really lovely Italian restaurant for dinner a few blocks away recommended by the front desk, A&W is just next door, and a variety store. We will be returning to this hotel anytime we are in the area.

Room Tip: I don't think there is a bad side, the area is industrial and is quiet in the evening.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sparkyont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, September 2, 2013
September 2, 2013




Dear guest,


Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us. We are happy to know that the facilities and the staff quality service in our hotel were up to your liking and that you enjoyed your stay with us!

Again, we would like to thank you for your precious comments and we hope to see you again in our hotel.

Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 7, 2013

We stayed only the one night and will not stay again. We checked in around 5:30 and were not informed that the Internet and movies were not working. Pool was very small and hot tub was just a useless alcove at the end of the pool. Not hot and no jets. When we inquired about the Internet and on demand movies the front desk had no answer except to say it may be fixed tonight or maybe tomorrow. No bar, no restaurant. The room was a pet room so I don't expect beautiful furniture but the sofa was disgusting.

Room Tip: Go down town to the la dauphin.
See more room tips
  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jackieabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, September 2, 2013
September 2, 2013



Dear Guest,


We would like to thank you for your comments and regret that your stay did not meet your expectations.

We are sure that you understand that some components of our service we do receive from external suppliers, such as the internet and in-room movies. In some cases there are interruptions of services that are out of our control and sometimes even out of the control of our providers. That is why we were unable to give an exact time as to when the services would resume.

As stated in all of our advertisements, we feature a pool with an integrated spa. It has the option to increase the force of the water jets. We do understand that you were looking for a hot-tub, unfortunately our hotel does not feature a hot tub and did not advertize one.

We feel it would have been a great opportunity for us if we were able to talk and discuss with you the state of the furnishings in the room. We do inspect all our rooms daily and do feel that the state of the furniture is very good and very clean as stated in the comments of most of our guests.

Finally we thank you, again, for your comments as they help us deliver a better service to our guests.

Genevieve Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

We ended up here on our way home to Ontario from the Maritime provinces. This was right off the highway and we are so thankful it was. This is a clean and comfortable hotel with breakfast included. Roger at the front desk was very helpful with directions to by-pass Montreal traffic. This was a great place to stay, with a convenience store, gas and fast food if you need it. We would stay here again.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SC C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, September 2, 2013
September 2, 2013




Dear guest,

Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments. We are glad to know that you enjoyed your stay with us and that Roger's quality service was up to your liking.

Again, thank you for your kind comments and we hope to welcome you again in a near future!

Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Spent one night. Great place. Located near the highway but at a distance where the noise is not a factor. Depanneur right next door. Lots of parking. Clean, well-maintained. Spacious, clean rooms with comfortable beds and lots of amenities like mini-fridge, microwave, plates, glasses, utensils, dinette set. Friendly, helpful staff.

Only recommendation is to and change the flooring in the pool area. The tiles get very slippery when wet!

If I am in the area, would definitely go back.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank meemsikins99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, September 2, 2013
September 2, 2013




Dear guest,

Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments. We are glad to know that you enjoyed your stay with us and that the staff quality service was up to your liking. As for your recommandation for the pool tiles, we take good notice of it. We are currently studying different solutions to improve the security around the pool. Until then, a bigger sign than the one we already have will be add to warn our guests.

Again, we would like to thank you for your precious comments and we hope to welcome you again in a near future!

Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

Just off Route 20 stands a misplaced faux French chateau--Quality Suites. Inside is clean and well maintained with extremely helpful staff. I would decorate in lighter, brighter colours, but a minor complaint. Rooms are large, breakfast good. Gas next door; fast food next door, wine and beer (good for Quebec) next door. Look no further on Route 20.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ancient43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, September 2, 2013
September 2th, 2013




Dear guest,


Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments. We are glad to know that your stay was up to your liking and that you enjoyed the staff quality service.

Again, thank you for your precious comments. We look forward to see you again in a near future!

Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mayaguez, Puerto Rico
Level Contributor
346 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
5 of 5 bubbles Reviewed June 7, 2013 via mobile

Nothing to complain about except that we couldn't stay longer. Very friendly guy at the front desk when we checked in tonight. His name is Roger. I wish everybody at front desks eould be like him. My kids enjoyed the warm water indoor pool. Everyhing looks brand new. The facade is beautiful. It looks like a small version of the Chateau Frontenac in Quebec City.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank golflover26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, September 2, 2013
September 2th, 2013




Dear guest,

Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments regarding Roger's quality service. We are glad to know that everything was up to your liking.

Again, we would like to thank you for your kind comments and we hope to welcome you again in a near future!

Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Drummondville

Property: Quality Suites Drummondville
Address: 2125 Rue Canadien, Drummondville, Quebec J2C 7V8, Canada
Phone Number:
Location: Canada > Quebec > Drummondville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Drummondville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Drummondville 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The QUALITY SUITES DRUMMONDVILLE is a young, completely smoke-free hotel, seeking to offer the best service for its guests. Whether your purpose is business or leisure, you will be charmed by our 71 suites, all equipped with a kitchenette, fridge and free wireless high speed internet service, all offered at a competitive rate. A healthy all-you can eat deluxe continental breakfast is included with every suite. But we don’t just stop there! We also offer access to an indoor swimming pool with integrated spa, exercise room and a business centre to accommodate all our customers. No efforts have been spared to meet the needs of corporate as well as leisure guests. Since 2006, the Quality Suites Drummondville has received the highest honour awarded by Choice Hotels Canada, the Gold Hospitality Award. Gold Awards are presented to properties that consistently demonstrate excellence in exceeding Choice’s high quality assurance and guest relations’ standards. But this, year we outdid ourselves by winning Choice Canada’s prestigious Platinum Hospitality Award. Also, for the second year in a row, top honours went to the Quality Suites for winning an Apex Award for the 'Highest Likelihood to Recommend' scores for both Québec and Canada after receiving the highest levels of guest satisfaction scores in Québec and Canada from among more than 290 Choice Hotels® across Canada. The award, entitled the ‘Highest Likelihood to Recommend’ is based on results from a post-stay electronic guest survey conducted by a third party and designed to gather valuable information about every aspect of the guest’s experience, including how likely guests were to recommend the hotel to friends, family and co-workers. The hotel also garnered the ‘Spirit of Hospitality’ 2010 APEX Award for the Québec region. There are many reasons why we want to keep going in the same direction and make your stay feel like your home away from home. We would be pleased to also put your name on our extensive list of regular visitors who found their way to Drummondville and the Quality Suites. ... more   less 
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Also Known As:
Quality Suites Drummondville Hotel Drummondville
Quality Inn Drummondville
Quality Hotel Drummondville
Quality Suites Drummondville Quebec

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