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“Pleasant Stay”

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Quality Suites Drummondville
Ranked #1 of 7 Hotels in Drummondville
Certificate of Excellence
Reviewed January 15, 2013

Spent 3 days at this hotel. Hotel is handicapped accessible, doors and elevators allow plenty of room f the disabled. Staff were very pleasant and helpful, continental breakfast was included. Hotel had a pool and exercise room, although they were both small, they serve the purpose. Our room was well kept, came with most amenities, such as microwave, coffee maker (with coffee, tea, hair dryer, iron board and some dishes and utensils. Best part was our suite, had 2 queen beds with 1 bed located in a room with a partition (doors) for privacy. This however I see as a problem, for if doors are closed the room would either be cold or hot depending on time of year as heater/air conditioning unit was only in this room. But still came in useful when getting dressed. An issue we had was we could not figure out how to use the heating and it got very cold in room our first night as instructions on thermostat were in French. We noticed this especially next morning when we awoke. Unit was off and had to be adjusted, but when we arrived the room was very comfortable so we did nothing with it. However when I reported what had happened to the hotel and they instructed me on what I had to do, the problem was quickly rectified and upon checkout they gave me a 15% discount for our inconvenience, an unexpected surprise. Overall a nice place to stay, decent rates and pleasant staff. Oh and also at checkout they allow all female quests the choose a free rose from a vase at the front counter. A nice added touch.

Room Tip: Call ahead!
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  • Stayed: January 2013, traveled with family
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1  Thank chouchou777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this reviewResponded April 2, 2013

Dear guest,

Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments regarding your room and its facilities, as well as the staff quality service. We are glad to hear that you enjoyed your stay with us.

As for the heater in the Junior suites, it is preferable not to close the french doors completely when you are asleep. By leaving only a little space, the heater is able to regulate the temperature on its own. Once again, we apologized for the problems caused by the french isntructions for the heater. At any time, if you need assisstance, please don't hesitate to call the front desk. There is someone 24/7 to help you out.

Again, thank you for your precious comments, we hope to welcome you again in a near future.

Geneviève Milot
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 - 199 of 335 reviews

Reviewed January 10, 2013

On our first trip to Quebec, this was our first stop and it was a very pleasant one. The staff was extremely friendly and conversant in both French and English. They were very willing to either speak English or to tolerate me as I attempted to communicate with the few words of French that I know. Room was very clean. Bathroom, also very clean....just be careful in the shower. Scalding hot water is available. The front desk was able to give us several recommendations for restaurants in the area. The one we chose, Le Globe Trotter, looked like a car dealership from the outside and had a limited menu, but our waitress was excellent and so was the food.
Breakfast at the Quality Suites was included in the price. The restaurant is set-up self-serve cafeteria style with a multitude of choices: various cold cereals, yogurts, french toast, scrambled eggs..typical breakfast fare but better quality than many restaurant breakfasts that I have had. Coffee, tea, and hot chocolate, milk, and water, as well as orange and apple juice, were always available. When leaving the hotel, guests were given 2 small roses in a bud vase as a thank you for staying with them. I am really not sure what someone, who is traveling, can do with roses other than admire them for a few minutes then give them or throw them away, but it was a very nice gesture all the same and is reflective of the manner in which Quality Suites Drummondville strives to please its guest.

  • Stayed: September 2012, traveled as a couple
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Thank LoveJBM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this reviewResponded April 2, 2013

Dear guest,

Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments. We are glad to hear that you enjoyed your stay and that everything was up to your liking.

Again, thank you for your kind comments and we hope to welcome you again in a near future!

Geneviève Milot
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

Love the laundry service that was available. Front stay was Amazing!! Breakfast could be better, but it filled the spot. Gym was ok, had a two bikes and a treadmill, but no windows to open, so a little stuffy. Bed were comfortable and rooms spacious.

  • Stayed: December 2012, traveled with family
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Thank kamloopsbc154932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this reviewResponded April 2, 2013

Dear guest,

Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments regarding the laundry service, the front staff and the room. We are glad to hear that you enjoyed your stay with us and that it was up to your liking.

As for the breakfast, we’re constantly trying to improve it; we’ve added several hot items during the past years and are currently studying the possibility to add more. For the gym, it is possible to open the window for fresh air, but it needs the assistance of an employee to open it since it's too high. It is preferable to ask the receptionnist for help. With our central air conditionner, it is possible for us to adjust the temperature for you. At any time, if you need assisstance, please don't hesitate to call the reception desk. There is someone 24/7 to help you out. Finally, we apologized for the inconvenience and we hope to welcome you again in a near future.

Geneviève Milot
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

We had to stay in Drummondville due to a huge snowstorm. The rooms are perfect for families. 2 Queen beds in seperate rooms make it convenient to put the kids to bed while enjoying late evening in the other room.

Service was good and efficient, and the price of the room was affordable. The hotel also has free wi-fi, pool and a small gym. Breakfast is included and offer warm meals as well as your typical continental. A&W and convenient store within 2 minutes walk. Easy access from the highway.

No room service.

It is up to my expections compared to other hotels I have been around the world. Pleasant surprise.

Keep it up!

  • Stayed: December 2012, traveled with family
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1  Thank expatsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this reviewResponded April 2, 2013

Dear guest,

Thank you for your comments. In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about the quality of your stay with us. We are glad to know that you enjoyed your stay with us and that everything was up to your liking.

Geneviève Milot
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

I have stayed at this hotel/motel several times. Right now it is a bit difficult to get to because of roadwork. It is clean, well maintained with comfortable beds and a helpful and courteous staff. The included breakfast is very good. The rack rate is a bit high but a discounted rate is usually available with CAA/AAA.

Room Tip: We travelled with a 3rd person so the 2 queen beds seperated by a doorway was a good choice.
See more room tips
  • Stayed: October 2012, traveled with family
    • Value
    • Location
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Thank shiner58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this reviewResponded November 14, 2012

Dear guest,

Thank you for your comments. In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments regarding the breakfast, the room and its facilities, as well as the staff quality service. We are glad to hear that you enjoyed your stay with us.

As for the construction, we apologized for the problems caused by the detour. Even if we can't control this situation, we try our best to warn our clients about it. At any time, if you need help on the road or assisstance, please don't hesitate to call us. There is someone 24/7 to help you out. Once again, we apologized for the inconvenience and we hope to welcome you again in a near future.

Geneviève Milot
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

We booked this Quality Suites because of the great reviews on Trip Advisor. After flying all day and then renting a car in Montreal we drove to Drummondville. We were quite impressed with the quality of the hotel & the large room. The huge tub was so nice to relax in and the bed was very comfortable. All the linens were of great quality - nice big thick towels. Breakfast was quite ample and they had a large breakfast area to sit in. We highly recommend the Quality Suites in Drummondville.

  • Stayed: October 2012, traveled as a couple
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1  Thank Passau37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this reviewResponded October 29, 2012

Dear guest,

Thank you for your comments. In order to offer you the best possible service we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments regarding the room and its facilities, as well as the breakfast.

We are glad to know that you enjoyed your room and that the breakfast was up to your expectations.

We hope to welcome you again in a near future.

Geneviève Milot
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

On October 3, 2012, 7:30 PM, my husband and I arrived in Drummondville, Que and we were 2.8 km from our favourite hotel. We were going to drive further but since it was the last night of our vacation, we decided to get off the road and go and enjoy the evening. The Quality Suites looks like a castle and is just as elegant! We had a lovely room with 2 queen beds (But we only used one). We watched TV on the nice 42" flat screen and fell asleep on the beautiful bed in the comfortable surroundings. The next morning, I had a nice long bath in the oversized tub and then we went for breakfast in the dining room. Breakfast consisted of eggs, waffles, fruit, yogurt, bagels, toast, all kinds of different coffees on 'CHINA' plates, not paper!!! The price is very reasonable too. You just can't beat it! Thanks Quality Suites!!!

  • Stayed: October 2012, traveled with friends
    • Value
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Thank Polly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this reviewResponded October 15, 2012

Dear guest,

Thank you for your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff and our rooms. We are glad that you enjoyed your room and that the breakfast was up to your expectations.

We hope to welcome you again in a near future.

Geneviève Milot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Drummondville

Address: 2125 Rue Canadien, Drummondville, Quebec J2C 7V8, Canada
Phone Number:
Location: Canada > Quebec > Drummondville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Drummondville
Price Range: $93 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites Drummondville 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The QUALITY SUITES DRUMMONDVILLE is a young, completely smoke-free hotel, seeking to offer the best service for its guests. Whether your purpose is business or leisure, you will be charmed by our 71 suites, all equipped with a kitchenette, fridge and free wireless high speed internet service, all offered at a competitive rate. A healthy all-you can eat deluxe continental breakfast is included with every suite. But we don’t just stop there! We also offer access to an indoor swimming pool with integrated spa, exercise room and a business centre to accommodate all our customers. No efforts have been spared to meet the needs of corporate as well as leisure guests. Since 2006, the Quality Suites Drummondville has received the highest honour awarded by Choice Hotels Canada, the Gold Hospitality Award. Gold Awards are presented to properties that consistently demonstrate excellence in exceeding Choice’s high quality assurance and guest relations’ standards. But this, year we outdid ourselves by winning Choice Canada’s prestigious Platinum Hospitality Award. Also, for the second year in a row, top honours went to the Quality Suites for winning an Apex Award for the 'Highest Likelihood to Recommend' scores for both Quebec and Canada after receiving the highest levels of guest satisfaction scores in Quebec and Canada from among more than 290 Choice Hotels® across Canada. The award, entitled the ‘Highest Likelihood to Recommend’ is based on results from a post-stay electronic guest survey conducted by a third party and designed to gather valuable information about every aspect of the guest’s experience, including how likely guests were to recommend the hotel to friends, family and co-workers. The hotel also garnered the ‘Spirit of Hospitality’ 2010 APEX Award for the Quebec region. There are many reasons why we want to keep going in the same direction and make your stay feel like your home away from home. We would be pleased to also put your name on our extensive list of regular visitors who found their way to Drummondville and the Quality Suites. ... more   less 
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Also Known As:
Quality Suites Drummondville Hotel Drummondville
Quality Inn Drummondville
Quality Hotel Drummondville
Quality Suites Drummondville Quebec

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