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“Great Staff and Very Clean”

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Quality Suites Drummondville
Ranked #1 of 7 Hotels in Drummondville
Certificate of Excellence
Reviewed September 29, 2012

Outside appearance has a very old charm look but the hotel is only a few years old.
Front desk staff was very helpful. We spoke very little to no french. The staff recommended a wonderful restaurant "Scores" to eat.

Rooms very generous in size, we had a king room. Very Clean. Came with fridge, sink, plates, cutlery and table for two. Sofa and chairs in front of the tv area. Bed was a bit to firm for my tastes, I called down to the front desk to ask if all the beds were firm and they are. The front desk offered to send housekeeping to put down more padding by adding a another mattress pad. The service was very quick and wonderful. It made little difference to the firmness but the effort was greatly appreciated. The bathroom came with a large vanity area - lots of room to place items on. The tub area had 5 shelfs to place items on while showering. The towels were very soft.

Pool area - the pool was a good size very clean. The pool water was nice and warm, perfect tempature for relaxing. The towels were a good size for drying.

Breakfast - hot and cold boiled eggs were available, breads, waffles, pancakes and bagels were there to toast (many spreads were available - cheese whiz, peanut butter, jams, caramel, cream cheese) cereal and oatmeal also. To drink there was juices orange, cranberry, and apple, also teas and coffees, my favourite was a machine for hot chocolate (have not seen this at other hotels) made a great cup of hot chocolate with cups and lids "to go".

I would recommend this hotel as a great place to stay.

Note: currently the exit bridge from the hwy is closed, so a detour is needed to get to the hotel, but it is worth it.

  • Stayed: September 2012, traveled with family
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Thank Gutmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this reviewResponded October 15, 2012

Dear guest,

Thank you for your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff and our rooms. We are glad to hear that you enjoyed your stay here. Once again, thank you for your comments.

We hope to welcome you again in a near future.

Geneviève Milot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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201 - 207 of 335 reviews

Reviewed September 27, 2012

We enjoyed our stay. When I booked this hotel, I requested the first or second floor. We ended up on the first floor. Rooms on the first floor are pet-friendly, so there is no carpet. We were in what must have been a conference or event room at some point. Room 150. It was huge with a table and 4 chairs, a sofa, two wing chairs and desk area, a small kitchen with sink, microwave and hotel-sized refrigerator. Everything was clean and shiny. The bathroom looked to be newly renovated. Best shower ever. The one surprise was the bed. It looked for all the world like a Murphy bed (a bed that folds up into a cupboard). We couldn't understand why there would be a bed like that in such an enormous room. That being said, we were surprised at how comfortable it was, and had a very good night's sleep. The a/c was quiet and didn't give off any a/c fug. The bridge is under construction right now, which makes it a little more challenging to get to, but it doesn't interrupt the sleep. The staff at the front desk are friendly and had great recommendations for an evening meal in historic downtown Drummondville. Language is not an issue. Breakfast could be improved upon. ***We stayed there 19 September, 2012.

  • Stayed: September 2012, traveled as a couple
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1  Thank VacayTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this reviewResponded October 8, 2012

Dear Mr & Mrs Brown,

Thank you for your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff and our rooms. There is a murphy bed in that room because we can change it as a meeting room. We are verry happy that you enjoyed your stay with us and that you took time to give us your comments and suggestions.

We hope to welcome you again in a near future.

Report response as inappropriate
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Reviewed September 7, 2012

I travel here for business and this is the nicest of three hotels I have stayed at in Drummondville and the nicest Quality Inn I have ever had the opportunity to spend the night in. The front desk staff is warm and friendly and bilingual and their concierge service rivals some of the larger hotel brands in the world. The rooms are spotless, well lit, and include cordless phone and internet access. There is a gas station, convenience store, and A&W restaurant right next door. They are presently working on the bridge over Hwy20 which makes it a little difficult to get to, but it is worth it. I am sure construction will finish by November 2012.

  • Stayed: September 2012, traveled on business
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1  Thank ObanSkye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this reviewResponded September 15, 2012

Dear Guest,

We would like to thank you for giving us your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review regarding our staff, our rooms and the location of the hotel. We are sincerly happy that you enjoyed your stay with us and that you took time to give us your very good comments.

We hope to welcome you again in a near future.

Geneviève Milot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2012

I really enjoyed my stay here. The staff was very friendly and helpful. I do not speak French but this was not an issue. (I apologize for not being able to speak French). All staff members spoke to me in English. Roger was particularly helpful with some internet issues that I was having trying to get on line. Other staff members like Dominique, Audree and Suzanne made you feel like you were part of their family.The hotel property is very well maintained. I entered my room and everything was working. (I have stayed in hotels where lights are unplugged or bulbs burnt out. Sometimes phones are old and cords are making them crackle with static). I needed to do some laundry and Roger showed me the location of the facility, which was also very clean and it was a free amenity.
Overall I have to say "WOW THIS IS AN AWESOME HOTEL."

Ron

ps. They even gave me a rose when I checked out.

Room Tip: They are all suites. No bad rooms
See more room tips
  • Stayed: August 2012, traveled on business
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Thank Ron_G2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this reviewResponded September 1, 2012

Dear Mr Grigsby,

In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff and our rooms. We are sincerly happy that you enjoyed your stay with us and that you took time to give us your very good comments.

We hope to welcome you again in a near future.

Geneviève Milot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2012

This hotel fulfilled the our purpose - a stopping point en route to our destination in Quebec. It was close to the major routes and easy to find.

Rooms were pleasant enough and well-equipped. Wifi workd. The staff were polite, but not overly friendly.

The main issue was that there was no evening restaurant of any type in the hotel, and we needed a meal after a long and tiring journey. The shop in the gas station was barely adequate, and the nearby burger joint was not very appealing.

Breakfast was OK, but we found better in similar hotels on our journey.

Overall, good stopping point, but plan in advance - or drive into town - if you want an evening meal.

  • Stayed: July 2012, traveled with family
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Thank CheshireGenealogist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this reviewResponded October 15, 2012

Dear guest,

In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding your stay at our hotel. We are glad to know that you enjoyed your room, but we are sorry to hear that the breakfast wasn't up to your expectations. We’re constantly trying to improve our breakfast and getting suggestions from our guests help us to succeed with that goal. Over the past year, we’ve added several hot items and are currently studying the possibility to add more. As for the absence of restaurants, it is always possible, if you don't want to drive to a restaurant, to order in. In your room, you have a binder that contain a list of the restaurant in town that do delivery. At any time if you need assistance, please do not hesitate to contact the front desk; there is someone 24/7 to help you. Again, we apologize for the inconvenience but hope you still had a good stay with us.

We really hope to welcome you again in a near future.

Geneviève Milot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2012

This is the second time we've been at the Quality Suites in Drummondville. It's very clean, quiet, and and the staff are welcoming. The bed and pillows are very comfortable. The front desk staff will be happy to practice your French with you but can also check you in in English easily. Right now there is construction on the highway - just follow the clearly marked signs and you'll get to the hotel no problem.

This is the second time we've been here it is a natural stopping place on the way to Ontario and you will be guaranteed a good night’s rest. There are not a lot of eating options around the hotel just a loaded gas station and an A & W. This is fine if you have arrived by car because you can drive somewhere. Skip the area around the hotel and the main strip with all the chain restaurants, ask the front desk staff to give you directions to the real gem in Drummondville - the downtown area. Downtown Drummondville is lovely with lots of character, shops, and restaurants almost all have cute patios and fantastic, affordable food. You can also really practice up on your French here. We have only ever stayed for a night at this hotel and then were on our way which is such a shame because the hotel has great amenities and downtown Drummondville is awesome. Next time we are staying a bit longer.

  • Stayed: July 2012, traveled as a couple
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Thank JBGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this reviewResponded August 17, 2012

Dear guest,

Thank you for your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff, our rooms and Drummondville. We are verry happy that you enjoyed your stay with us and that you took time to give us your comments and suggestions.

We hope to welcome you again in a near future.

Geneviève Milot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2012

There is construction and the highway exit to the hotel was closed - but the hotel had revised the roadside signs so we knew where to go. The hotel is just off the highway - our room faced the highway, but it was still quiet enough. Check in was very good, the room was large and clean. Breakfast was good and check out efficient. There is a gas station and fast food next door. There are more restaurants, grocery stores, etc a short drive away - too far to walk. Overall a very acceptable hotel.

  • Stayed: August 2012, traveled with family
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Thank happyredcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this reviewResponded September 1, 2012

Dear guest,

In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding the location of the hotel, our staff, our rooms and the breakfast we offer. We are sincerly happy that you enjoyed your stay with us and that you took time to give us your very good comments.

We hope to welcome you again in a near future.

Geneviève Milot

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Drummondville

Address: 2125 Rue Canadien, Drummondville, Quebec J2C 7V8, Canada
Phone Number:
Location: Canada > Quebec > Drummondville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Drummondville
Price Range: $94 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites Drummondville 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The QUALITY SUITES DRUMMONDVILLE is a young, completely smoke-free hotel, seeking to offer the best service for its guests. Whether your purpose is business or leisure, you will be charmed by our 71 suites, all equipped with a kitchenette, fridge and free wireless high speed internet service, all offered at a competitive rate. A healthy all-you can eat deluxe continental breakfast is included with every suite. But we don’t just stop there! We also offer access to an indoor swimming pool with integrated spa, exercise room and a business centre to accommodate all our customers. No efforts have been spared to meet the needs of corporate as well as leisure guests. Since 2006, the Quality Suites Drummondville has received the highest honour awarded by Choice Hotels Canada, the Gold Hospitality Award. Gold Awards are presented to properties that consistently demonstrate excellence in exceeding Choice’s high quality assurance and guest relations’ standards. But this, year we outdid ourselves by winning Choice Canada’s prestigious Platinum Hospitality Award. Also, for the second year in a row, top honours went to the Quality Suites for winning an Apex Award for the 'Highest Likelihood to Recommend' scores for both Quebec and Canada after receiving the highest levels of guest satisfaction scores in Quebec and Canada from among more than 290 Choice Hotels® across Canada. The award, entitled the ‘Highest Likelihood to Recommend’ is based on results from a post-stay electronic guest survey conducted by a third party and designed to gather valuable information about every aspect of the guest’s experience, including how likely guests were to recommend the hotel to friends, family and co-workers. The hotel also garnered the ‘Spirit of Hospitality’ 2010 APEX Award for the Quebec region. There are many reasons why we want to keep going in the same direction and make your stay feel like your home away from home. We would be pleased to also put your name on our extensive list of regular visitors who found their way to Drummondville and the Quality Suites. ... more   less 
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Also Known As:
Quality Suites Drummondville Hotel Drummondville
Quality Inn Drummondville
Quality Hotel Drummondville
Quality Suites Drummondville Quebec

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