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“Good value, great service”

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Quality Suites Montreal Aeroport
Ranked #2 of 3 Hotels in Pointe Claire
Aurora, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good value, great service”
Reviewed June 28, 2012

We stayed there recently with a young baby (10 weeks old). When we checked in they asked if we would like a crib. I said yes, and a crib was delivered immediately to our room. We didn't have to wait at all! That was impressive.

The room was comfortable and large. I like that we could shut the door on the bedroom after putting baby to sleep and still continue to watch TV as we wound down for the night in the living room area. The fridge was a must for us and we used it lots. The only thing I could advise to improve on is providing supplies like dish detergent for the kitchenette and paper towel. With the baby, I had to do dishes often. The front desk poured some dish detergent in to a cup for us to use, but it would have been nice to have it in the actual room.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank graketti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna D, General Manager at Quality Suites Montreal Aeroport, responded to this review, September 12, 2012
It was our pleasure to host you as our guest! We are always striving to improve our service and we appreciate your kind words about the Quality Suites Pointe-Claire.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Quebec, Quebec, Canada
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 18, 2012

We stayed one night for a local hockey tournament. We were eliminated early in the playoffs, so the hotel let us cancel at noon same day without any penalty! Needless to say they already have a customer for next year's tournament.
Other than that, rooms are vast, and very complete..fridge, microwave, closed room with a king bed. It seems some rooms have another bed in place of a dining table. Make sure you ask which one you want when RSVP.
Quality is OK. Cleanliness is OK, also. The staff are really courteous and polite.
Hotel is well located, close to the famous Fairview shopping center (<5 minutes drive), and close to many restaurants (even a Little Caesar's Pizza!)

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna D, General Manager at Quality Suites Montreal Aeroport, responded to this review, September 12, 2012
I wanted to write to you to say thank-you for taking the time to post your TripAdvisor review following your stay with us. Looking forward to seeing you all back next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
98 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed June 15, 2012

We have stayed at this Pointe Claire hotel on numerous occasions for both business and for pleasure. Most of our business contacts are located on the West Island so it only makes sense to stay here. Pointe Claire is one of the satellite downtown areas, and many interesting shopping and dining opportunities are located within walking distance (OK, if you like to walk).

The suite we stayed in on this occasion was clean and consisted of a small sitting room with a 32" plasma TV, sofa, desk / chair setup for working, free WiFi, fridge and coffee making facility. The bedroom with king size bed and another TV set was separated from the sitting room by a french door. The bathroom was fairly large and was equipped with a shower and a bathtub. There was a well-lit make up table between the bedroom and the bathroom. And of course, there is a free shuttle to the airport.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ala13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna D, General Manager at Quality Suites Montreal Aeroport, responded to this review, June 18, 2012
I would like to thank you for choosing Quality Suites Montreal Airport, for your recent trip to Pointe-Claire and also for then taking the time to write a review of our property.
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West Virginia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 8, 2012

The Quality Suites in Pointe Claire is a very clean, somewhat dated Hotel with large rooms (suites). The Staff was helpful, but not outgoing to really make your visit A+. The WiFI service was very good and free. The location is ok, but not great if you were wanting to spend any time in Montreal. It is a good 45-60 minutes in traffic and 30 minutes without, plus $55 for a cab. However, the Airport is relatively close by and the Airport Shuttle was very helpful.

Stayed five days and had a chance to dine in the Nickels Restaurant several times. The food and menu selection was pretty good. However, the majority of the staff was less than hospitable and not flexible when slight meal adjustments were requested. Actually the staff at lunch was downright rude at times. Food wise Nickels will satisfy you, however the staff can spoil it.

Room Tip: Sixth Floor is the premium floor.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DougWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna D, General Manager at Quality Suites Montreal Aeroport, responded to this review, June 18, 2012
First I would like to thank you for using TripAdvisor. It is guest feedback that encourages us to improve in areas that did not meet and exceed expectations. I will definately follow up with the restaurant owner with your comments and areas of concern.

We hope you will consider staying with us again on your next trip to Pointe-Claire.
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Halifax, Canada
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 29, 2012

The hotel was clean, I requested a non-smoking room. I got put on a non-smoking floor. Hotels have this deal with VISA that they can hold a ridiculous amount of funds on your card for up to 7 business days after you check out of the hotel, so I decided to pay for my stay up front with cash. First night the check in girl got it wrong, so when I came back from a 12 hour working day, travelled all the way up to my room I came to find they deactivated my card. So down I went with all my stuff back to the front desk and she had explained to me that the girl didn't charge me enough. So this time they charged me the right amount, or so I thought. They reactivated my card. I called down to the front desk on Wendesday night of my stay, (had already been staying there since Sunday,) To have a cab come to take me to Montreal.I had asked for a specific time so that I could catch the train, instead of paying the more than 50.00 cab fare to downtown. When I got down stairs, there was no cab. I had to go out to the Trans Canada and flag a cab down, and the front staff were not helpful nor were they apologetic, for forgetting to call me a cab. Then when it came time to check out on Thursday morning, I came to find that they had charged me for meals in the hotel restaurant, which I never ate at, simply because there was nothing that I could eat (celiac). I then had to get the front desk to reverse all the meal charges, at the same time they continued to ask me who made all these room charges? I kept telling them it wasn't me, and I wouldn't have a clue as I haven't set foot in the restaurant. In any regard I had to stay here for business and I hope the next we have to travel to Montreal that we are not going to be staying here.

Room Tip: Ask for a suite, and make sure it isn't on a smoking floor.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRyder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna D, General Manager at Quality Suites Montreal Aeroport, responded to this review, June 18, 2012
I would appreciate the opportunity to help restore your faith in our product and service delivery and would welcome the opportunity to follow up regarding these matters. If you would like to discuss please do contact me at a time which would suit you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 28, 2012

Suites are large and clean, more and more with moder TV and they even have free wireless internet in most of the rooms now. Location is not the best, east of the airport beside the highway. Is not really an airport hotel but they have a shuttle

Room Tip: Away from the highway
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PierreD68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna D, General Manager at Quality Suites Montreal Aeroport, responded to this review, June 5, 2012
Glad you enjoyed your stay with us and we appreciate you taking the time to write a review. We have recently upgraded and added two LCD televisions in each suite and we do have free wireless everywhere in the building. As for our location, we are 15 minutes from the airport strip, but as you pointed out we do offer free shuttle service and you get to enjoy all the great shopping and restaurants in the Pointe-Claire area. We thank you for choosing the Quality Suites and we would be happy to welcome you back on your next visit to Montreal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 19, 2012

Great Staff from airport shuttle to front desk , nice clean affortable when you name your price online.
Good restaurant attach to the hotel .

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna D, General Manager at Quality Suites Montreal Aeroport, responded to this review, June 5, 2012
We can’t tell you how much we appreciate your wonderful review of our hotel. We would be delighted to have you as our guest again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Montreal Aeroport

Property: Quality Suites Montreal Aeroport
Address: 6300 Rte Transcanadienne, Pointe Claire, Quebec H9R 1B9, Canada
Phone Number:
Location: Canada > Quebec > Pointe Claire
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Pointe Claire
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Suites Montreal Aeroport 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
Quality Suites(R) Montreal Aeroport is located near the headquarters of many high-tech, pharmaceutical and aerospace companies and close to many area attractions including Fairview Shopping Centre, La Place Vertu, Casino de Montreal, Olympic Stadium and the Bell Centre.Pierre Elliott Trudeau Intl Airport (YUL) is only 15 minutes away from the hotel and free airport shuttle service is available 22 hours/day. Downtown Montreal is just 20 minutes away and easily accessible by subway.This pet-friendly Quality Suites hotel offers many benefits and features including free WiFi in all rooms, free local calls, an exercise room and a coin operated laundry facility. The on-site 54 Bistro Bar serves breakfast, lunch and dinner. Business travelers enjoy the onsite business centre and meeting rooms that can accommodate up to 85. All beautifully appointed accommodations at this Montreal airport hotel consist of a two-room suite with a separate living and bedroom space. Amenities include refrigerators, coffee makers, hair dryers, ironing equipment, large work desks and 32in LCD television with premium channels. Non-smoking rooms are available. ... more   less 
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Also Known As:
Quality Suites Montreal Aeroport Hotel Pointe Claire
Quality Inn Pointe Claire
Quality Hotel Pointe Claire
Quality Suites Montreal Aeroport Pointe Claire, Canada - Quebec

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