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“Recent upgrades working OK” 4 of 5 bubbles
Review of Holiday Inn Pointe Claire Montreal Airport

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Holiday Inn Pointe Claire Montreal Airport
Ranked #1 of 3 Hotels in Pointe Claire
Certificate of Excellence
Toronto, Canada
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Recent upgrades working OK”
4 of 5 bubbles Reviewed January 9, 2013

Well, the room was very nice - but I never understand the use of slick marble tiles where wet feet and boots land. The pool has shrunk in favour of workout space. Staff was friendly and efficient. We've been before and wouldn't hesitate to return.

Room Tip: Face west for a nice sunset; opt for a higher floor to diminish road noise. Our 12th floor room was...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PaulMmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHIPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, January 14, 2013
Dear Paul,
Thank you for choosing the Holiday Inn & Suites Pointe-Claire.
We greatly appreciate your thoughtfulness in taking the time to bring your comments about our hotel on trip advisor.
Your constructive remarks will be discussed with the Department Heads.
We look forward to accommodating your future travel needs!
Kind Regards,
The HIPC Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Austin, TX
Level Contributor
216 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 bubbles Reviewed October 14, 2012

I've stayed at this hotel on previous visits. Although conveniently located, the road noise is quite loud on the sides facing the highway.

I found the rates at the bar, even with happy hour prices, to be really high, so chose to go to nearby McKibbons Pub instead.

On one occasion on a weeknight the room next door had a party. The front desk did not adequately address the problem nor offer me an option such as switching rooms so I could sleep. The next day the front desk basically said it wasn't a hotel issue but a guest issue, and there was nothing they would do.

I was very disappointed at their attitude and will not stay here in the future.

  • Stayed October 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank marymcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHIPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, October 16, 2012
Dear Marymcd,
We apologize for any inconvenience you encountered and, regret that your accomodations and services were not to your entire satisfaction.
We at the Holiday Inn & Suites Pointe-Claire strive to maintain comfortable accomodations and high quality service.
We have addressed the issues stated and we hope that you will not judge us based on this experience and that you will give us the opportunity of welcoming you again to our hotel.
Regards,
Melanie
FOM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed September 21, 2012

A smartly refurbished hotel with excellent facilities and very responsive staff. The room was as good as expected with a good view, excellent furnishing and kitchenette facilities. Some design features in the kitchenette are lacking as you have to balance the toaster at the side of the sink to connect to a power socket. Kitchen facilities are basic but adequate. Otherwise, the comfort level was high and the staff very responsive in providing additional assistance. The hotel is well placed for visiting the West Island of Montreal and the bus service from Fairview connects easily with the Metro to reach Downtown Montreal. As with most hotel, the air conditioning can be intrusive but this was relatively quiet.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rick_and_Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHIPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, October 2, 2012
Dear Rick & Jane,
We thank you for your comments about our hotel. We certainly appreciate you taking the time to do so!
We are even more pleased to know you enjoyed our hotel, the facilities and the location!
We appreciate all your comments - thank you!
We wil pass on your comments to our staff as well - thank you for that!
Kind regards,
Melanie
Front Office Manager
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Toronto, ontario
Level Contributor
114 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed September 20, 2012

Stayed here for one night on business and I had stayed here many years ago. The renovations are really nice, very modern nice and it that gives it a clean look.
The bed was so comfortable it was a pleasure after a long day.
Service at the desk is quick and efficient and checking in & out was fast.
Stayed in room 712 and I am a light sleeper,next time, I would pick a room facing away from Hwy 40 ,at 3am I was surprised how much traffic I could hear.
Didn't eat here but did eat at Scarolies on St.Jean's...that was yummy, Italianand just a short $6 cab away.
Fairview mall is a 10 minute walk and lots of fantastic shops are there.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lemorley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHIPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, October 2, 2012
Dear Lemorley,
Thank you so kindly for leaving awesome reviews about our hotel and even restaurants near by !
We are very pleased to know you enjoyed our hotel and we certainly hope to have the pleasure to have you stay again with us!
Until next time,
Melanie
Front Office Manager
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Oakville, Canada
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed September 19, 2012

We stayed in a two Queen Bed room on the 15th floor. The room is very modern in decor, it was clean and comfortable. The room comes with a Fridge, coffee maker & all the usual amenities you would expect from a Holiday Inn.

There were two negatives with the room:

1. the pillows are small and even the "soft" pillow was very firm.
2. there is no noise barrier between the room that shares the "pass door" and as a result we were awoken to loud singing at 12:30 a.m. We said nothing as we knew the people were there for a wedding and let them enjoy their event .... would have liked to enjoy my sleep as well though.

Onto the positives - the restaurant is well priced with a modern menu. Room service is not high priced either - unusual for hotels these day. The workout room is bright with lots of good cardio & weight equipment. The hot tub and pool were clean and heated appropriately.

We will be back (and ask for a non-connecting room).

Room Tip: Avoid connecting rooms.
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BooWho3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHIPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, October 2, 2012
Dear Valued Guest,
We appreciate that you took the time to leave your comments about our hotel and we truly appreciate your kind comments regarding our restaurant, the fitness area and pool !
We also appreciate your comments concerning the pillows and the connecting doors.
We are sorry to hear about the inconveniences you encountered during your stay.
We hope to accomodate you once more!
Regards,
Melanie
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
georgia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 2, 2012

Stayed here for two nights while helping my daughters move in to their downtown Montreal apartments. Newly renovated, clean and great staff. Shout out to Darek at the bar, you were great! Would definitely stay again.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peachievickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHIPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, September 11, 2012
Dear Valued Guest,
Thank you very much for your great comments about our hotel and taking the time to write them on this site. It is a great pleasure to know that our hotel faciliated your stay in Montreal to help your daughters move! We hope to have the delight of having you stay again, perhaps on the next visit to see your daughter!
Sending you our best regards,
Melanie
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 2, 2012 via mobile

The hotel is excellent all the way, except two things - 1) everything around here shuts down after 9pm and 2) when we extended our stay for a second night, the room wasnt as clean and decorated as how it was when we first checked in. Only the bare minimum was done. Otherwise we loved it, its brand spankin new!

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PKLinTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamHIPC, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, September 11, 2012
Dear Valued Guest,
Thank you for bringing your comments onto TripAdvisor.
The shopping mall accross the highway from us, does indeed close at 9:00pm, however, there are restaurants, grocery stores, pharmacies and pubs that stay open later 9:00pm. Also, we have a restaurant/lounge on site that stays open until 11:00pm. The downtown area isn't too far of a drive away, and it provides one of the best nightlife's!
We are sorry to hear your second night stay was not up to standards, as we do strive to maintain the highest standard of quality and service. We are deeply sorry not to have met our goal.
Kind regards,
Melanie
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Pointe Claire Montreal Airport

Property: Holiday Inn Pointe Claire Montreal Airport
Address: 6700 Trans Canada Hwy, Pointe Claire, Quebec H9R 1C2, Canada
Phone Number:
Location: Canada > Quebec > Pointe Claire
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Pointe Claire
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Pointe Claire Montreal Airport 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Pour de l'information en français, visitez: Holiday Inn Pointe Claire Montreal Aeroport Hotel. Welcome to a Warm and Friendly Montreal, Quebec Hotel La Belle Province of Canada We are located in the heart of Montreal's West Island just minutes from Montreal's Pierre Elliott Trudeau International Airport (YUL) with a free airport shuttle and Dorval Train Station.For business, the Holiday Inn Pointe Claire Airport Hotel in Montreal, Quebec offers extensive meeting & convention facilities. Our 14 meeting rooms and nearly 10,000 square feet of space can accommodate up to 750 guests and caters to corporate and social events.Leisure travelers love our close proximity to one of Canada's largest shopping malls: the famous Fairview Mall in Pointe Claire is situated just across the street from our Montreal, Quebec hotel. We're just 20 minutes from downtown Montreal and close to several major tourist attractions and family-oriented activities that can be reached within minutes from our Montreal airport hotel.We offer free high-speed Internet access in each room, free parking, an indoor pool, whirlpool, sauna, squash courts and a fantastic breakfast buffet daily. Our restaurant and bar offer business and casual dining. Guests have 24-hour access to the fitness and business centres. Please make your next reservation at Holiday Inn Pointe Claire hotel. ... more   less 
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Also Known As:
Holiday Inn Pointe Claire Montreal Airport Hotel Pointe Claire
Pointe Claire Holiday Inn
Holiday Inn Pointe Claire Montreal Airport Canada - Quebec

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