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“This hotel is getting old”

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Comfort Inn & Suites
Ranked #3 of 7 Hotels in Saint Jerome
Quebec City, Canada
Level 5 Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“This hotel is getting old”
Reviewed August 12, 2014

This hotel is a nice property, located near the highway with a lot of restaurants very close by.

The room was dusty, and we were sick from the dust lifted from the old carpet by the air conditionner. Besides that the room was clean.

The air conditionning system was very cloud and not very effective. When we came in at night the room was at 25C and the next morning it was only at 23C even if we set the AC for 21C.

The room was large and well equiped.

The sleep quality was awful. The mattress springs were making squeaking noises each time someone moved on the bed. This was terrible enough to wake you in the night.

The breakfast was typical from Confort Inns, but the staff was overwhelm by the crowd and couldn't keep up refilling the food. This created some kind of chaos which lead some guest to become agressive and irritated. Not a pleasant atmosphere for a breakfast... But they serve a very decent coffee.

Based on all this, I would say that the value is not good. Next time I would probably try the Best Western next door.

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SamuelChamplain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Fond du Lac, Wisconsin
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 7, 2014

I stayed here 9 days for business. The room was very clean and the bed comfortable. There is a nice selections of restaurants around the hotel area to choose from. The staff was always friendly (even though I don't speak french) and helpful.
The only downfalls I noticed is for longer stays, there is no laundry facility at the hotel and I was unable to locate one in the community with my language barrier. So I wouldn't recommend an extended work stay here. A short stay most definitely.
The north and west ends of the hotel outside is piled up with clutter and should be cleaned up for safety purposes. A woodchuck has made a home under the pallets and lumber on the west side.
It would also be nice if the rooms were equipped with refrigerators.

  • Stayed August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 2, 2014

My wife and I stayed two nights here one night before we started the Le Ptit Train Du Nord bike trail and one night after. We had the same room for both nights it was very clean and comfortable no issues AT ALL. Great location to the shuttle bus pickup to take us and our bikes to Mt Laurier to start are ride MAYBE 2-3 minutes away. Tim Hortons a stone throw away and some local restaurants plenty of options. Downtown is a very short car ride for a drink at one of the MANY outdoor patios. All in all a great stay I would highly recommend this hotel especially if you are doing the trail.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kawabunga18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed May 25, 2014

I had a meeting around the area and decided to stay at this locaitons. The parking lot was very well lit and the night auditor was very friendly with me during my check. The room gave me a warm feeling when I entered and the bed was very comfy., What i did find funny was the sink near the room's entrance, however it did not bother me in any way. Sadly I was in a hurry the next morning and did not get to have their breakfast. Their morning crew was alsovery friendly (night auditor was still there). Overall, I was very satisfied with my stay and would recommend it to anyone.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheWongster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level 6 Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 29, 2013

The friendly staff at the front desk go above and beyond to assist with anything from future reservations to very helpful and effective advice about dining and entertainment in the local area. The rooms are spacious with large beds adorned with multiple small pillows. Although the windows do not open, they provide nice views. There is even an smal exercise room equipped with vaious machines for those inclined to do an indoor workout.

The lobby is spacious and accomodates a large seating area for the great hot breakfast served early in the morning.

Room Tip: For a quiet sleep, pick a room overlooking the parking lot instead of the road.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianaJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2013

Room was dirty, mold on the floor near the tub. beds were uncomfortable. My car was broken into in the parking lot. the staff were not helpful or friendly.. Breakfast was average. They do offer complimentary movies to watch on your dvd player in your room. I would not stay here again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Saint Jerome hotels

Ottawa
Level 4 Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 20, 2013

We stayed here before our P'tit Train du Nord bike trip. The service was good. The room was spacious and clean. High ceilings. The continental breakfast was OK - very typical, toast, cereal, yogurt, bananas, english muffins. I would stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenniferOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 255-8 Rue de Martigny W, Saint Jerome, Quebec J7Y 2G4, Canada
Phone Number:
Location: Canada > Quebec > Saint Jerome
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Saint Jerome
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn & Suites 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Comfort Inn Saint Jerome
Saint Jerome Comfort Inn
Comfort Inn & Suites Saint Jerome, Quebec

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