when we entered our suite it was completely covered in drywall dust and the thermostat was stuck on full heat. when we tried calling guest services all we got was an answering service. we called back half an hour later and the lady who answered this time stated that they had received our message and her manager would get back to us.
a short time later the manager called us and said that the suite had just been painted and not cleaned up properly. we informed him the suite was unusable and would need a different room. he said that he had another suite in another building about two blocks down the street. no real apology was given. we packed up our stuff and drove down the street to the new suite.
the new suite was clean and nicely furnished however it was smaller than the one we paid for and their was no hot tub. i called guest services back again and spoke to the lady and asked if there was anything to be done for us being moved down the street to a smaller suite with no hot tub. she stated she would have to get her manager to call us back.
no one ever called us back. the next day i noticed i have received an email receipt refunded us $25. no apology or explanation of the refund was included.
we had no further contact with guest services. guest services made no attempt to contact us to see if things were to our satisfaction.
- Official Description (provided by the hotel):
- Your Canmore Central ResortDive into Canmore’s year-round lifestyle with your family and friends! Canmore Crossing provides everything you need to enjoy a true mountain resort experience steps from downtown Canmore with all the independence and comfort of your very own condominium. Spectacular views to Canmore Alberta’s Three Sisters mountains and surrounding peaks will draw you into the great outdoors, while the comfort of Canmore Crossings’ fully-stocked and equipped resort accommodation invites you to stay! Exceptional Canmore Lodging Experiences •Support staff through sister resort Fire Mountain Lodge•Two enclosed roof-top hot tubs (with full sun roofs)•Secure, heated underground parking•Optional housekeeping services. ... more less
- Reservation Options:
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- Also Known As:
- Canmore Crossing Hotel Canmore
- Canmore Crossing Alberta