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All reviewsliving roomboth bedroomsthorough cleaningski holidaytwo coupleswifi signalwell equipped kitchenview from the balconybeds were comfortableice machinesecond bedroomvisiting banffchecking inlake louiseensuitecondobbq
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Reviewed October 23, 2017

Overall this was a wonderful quiet 3-bedroom suite, with fireplace, comfortable beds, good balcony, and fantastic view of the mountains. The parking was good, and the independent check-in and -out of the room was easy. The only negative was that the carpets could use a thorough cleaning, although everything else was very clean. We wished we had more time (only one night) to spend here and truly enjoy it, and will definitely consider staying again.

Stayed: October 2017, traveled with family
Review collected in partnership with this hotel
1  Thank Kirby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded October 24, 2017

Thank you for your review, we always appreciate hearing from our guests. We have passed along your concerns to our on site managers and they are being addressed. We do hope you come back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2017

We were in canmore for a wedding we stayed 2 nights we were a group of 5 and found it very spacious and for the cost and the accommodation we got we couldn't have had a better deal. We would recommend it.

Stayed: September 2017, traveled with friends
Review collected in partnership with this hotel
1  Thank kayleeb836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded October 24, 2017

Thank you for your review, we are so glad to see you enjoyed your time with us! We do hope you'll come see us again soon.

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Reviewed October 23, 2017

Very comfortable, quiet, relaxing, everything you may need, even a washer dryer. gas fire place, cable television, play or stream your own movies. The view of the snow covered mountains is most impressive.

Room Tip: Everything is perfect.
Stayed: October 2017, traveled with family
Review collected in partnership with this hotel
2  Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded October 24, 2017

Thank you for your review, we always enjoy hearing from our guests. We hope to have you back again soon.

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Reviewed October 23, 2017

I stay here a lot. Good, clean place. Great views and great value. The staff at Mystic (where you get your keys) are friendly and helpful. The location is great as you can walk to local restaurants and bars with ease. In the summer, you can walk to elevation place with the family too - that's the family pool and activity centre (rock climbing etc).

Room Tip: The upstairs units have an extra bedroom. This makes it more affordable when you have 3 couples sharing one unit.
Stayed: September 2017, traveled with family
Review collected in partnership with this hotel
Thank YYCWineTravelSnowSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded October 24, 2017

Thank you for your review, we always enjoy hearing from our guests- especially returning ones like yourself. We hope to see you again soon!

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Reviewed October 17, 2017

Like I said, coming in late and room not cleaned and towels missing. This was disappointing. Rooms not vacuumed. Floors dirty. Not sure when last down. Kitchen needs to be replenished with items. We had small babies with us so not happy. Was greatful that we got a discount though on the room. We were there two nights. So thanks for that.

Room Tip: Clean room before guests come in.
Stayed: September 2017, traveled with family
Review collected in partnership with this hotel
Thank 966bevk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded October 20, 2017

Thank you for your review, we appreciate hearing from all of our guests. I would like to sincerely apologize for the issues you faced while staying with us. We have passed along your comments and concerns on to our onsite team and the issues are being addressed. If you wish to discuss your stay further I encourage you to please contact Barb Scott at barb.scott@waymarker.ca

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