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All reviewsliving roomboth bedroomsthorough cleaningski holidaytwo coupleswifi signalwell equipped kitchenview from the balconybeds were comfortableice machinesecond bedroomvisiting banffchecking inlake louiseensuitecondobbq
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Reviewed October 17, 2017

Like I said, coming in late and room not cleaned and towels missing. This was disappointing. Rooms not vacuumed. Floors dirty. Not sure when last down. Kitchen needs to be replenished with items. We had small babies with us so not happy. Was greatful that we got a discount though on the room. We were there two nights. So thanks for that.

Room Tip: Clean room before guests come in.
Stayed: September 2017, traveled with family
Review collected in partnership with this hotel
Thank 966bevk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded October 20, 2017

Thank you for your review, we appreciate hearing from all of our guests. I would like to sincerely apologize for the issues you faced while staying with us. We have passed along your comments and concerns on to our onsite team and the issues are being addressed. If you wish to discuss your stay further I encourage you to please contact Barb Scott at barb.scott@waymarker.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2017

2 bedrooms and a pullout.. great for families and friends. 2 stories. Nice enough decor. Close to centre of Canmore. Nice little balcony. 2 showers which was really great and a powder room. And laundry washer and dryer in the unit.

Stayed: August 2017, traveled with friends
Review collected in partnership with this hotel
Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded October 19, 2017

Thank you for your review, we always appreciate hearing from our guests. We are so happy to hear you enjoyed your time with us. We hope you come back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2017

For all those people complaining about check-in, it says on your booking form and on their website exactly where to check-in and there is endless parking space within less than 100m in almost any direction of the lodge. Fantastic space to stay with a group of friends, the lodge was clean and benefited from excellent mountain views. We had a great time and would definitely book again if repeating a trip to Banff.
Thanks :)

  • Stayed: August 2017, traveled with friends
    • Location
    • Rooms
    • Service
Thank Peachst0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded September 15, 2017

Thank you very much for your lovely review! We are always so happy to hear from our guests that enjoy their time with us here at Fire Mountain Lodge. We hope you come back again soon.

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Reviewed September 12, 2017

We stayed in room 208 for two nights and everything about the room was disgustingly dirty. As soon as we arrived we had to contact the front desk to have them send over the cleaners to vacuum and clean the three bathrooms. The whole place looked like it had never been dusted. There were 6 of staying in a 3 bedroom apartment and not once did any of us take off our shoes unless we were climbing into bed. We found condoms, flip flops, eye drops and pencil crayons scattered all over the place. Washer wasn't in working order and kitchen coffee maker had mold in it. The walls need a good scrub and carpets replaced. If we could have found another place to move to we would have been gone within the first 10 minutes. I would never stay at the Fire Mountain Lodge again. The place needs a total scrub!

  • Stayed: September 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Dawn03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded September 15, 2017

Thank you for your review, we appreciate hearing from all of our guests. I would like to sincerely apologize for the issues you faced while staying with us. If you wish to discuss your stay further I encourage you to please contact Barb Scott at barb.scott@waymarker.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2017

A family from overseas was visiting and we took them to the Rockies. Renting an apartment hotel seemed to be the best choice. But Fire Mountain lodge was disappointing as the room was not clean and couple of maintenance issues not up to standards.

  • Stayed: September 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank sofcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Guest Relations Manager at Fire Mountain Lodge, responded to this reviewResponded September 11, 2017

Thank you for your review, we appreciate hearing from all of guests. We have passed along your concerns to our on site management team and they are being addressed. If you would like to discuss your stay further I encourage you to please contact Barb Scott (barb.scott@waymarker.ca)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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