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Fire Mountain Lodge
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Hampshire Inn(Canmore)
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Reviews (135)
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Reviewed October 27, 2012

We stayed at Fire Mountain Lodge for Thanksgiving weekend in a 2 bedroom condo set up. First, the good stuff: The place was nice and we got a great view out the balcony window of the mountains. All the appliances worked well and the place was modern and relatively clean. Quite close to downtown Canmore (3 min. drive). Even though there's no staff on the premises, when we needed supplies for our room ( we needed more towels and bed sheets), they brought it promptly to our room.
Not so good stuff: The parking is very, very tight so if you have a big car, you might be in trouble. Some of the cleanness is questionable. The one bed sheet had a live bug in it and we checked it out throughly to make sure it wasn't a bedbug because it really did look like one. Also, we found a used bandaid stuck to another bed sheet. Yuck! Thirdly, if you have problems with stairs, this place has no elevators so make sure you request a main floor unit. You'll still get stairs (all units are 2 floors) but at least you have only one set to climb. Lastly, the booking staff at this place phoned us 2 weeks before our arrival to tell us that they were overbooked and that they had to move us to a completely different location. That was fine with us but when we got to our assigned condo, turned out that other people were staying there and they had moved us again but didn't bother to tell us! We had to phone the main office and find out for ourselves what had happened. Very inconvenient (as were travelling with 2 kids and 2 seniors) and very unprofessional. Next time, we might try another place.

  • Stayed: October 2012, traveled with family
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2  Thank Cdn-world-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_FireMtnLodge, Manager at Fire Mountain Lodge, responded to this reviewResponded November 5, 2012

Thank you for your review on tripadvisor! I am happy to hear that you enjoyed the great views, our appliances, and location at Fire Mountain Lodge. As there is no on site front desk staff, glad to hear that linens were brought promptly to your suite. I apologize for the lack of cleanliness in the suite, and will follow up with the head of the housekeeping department. I also apologize for the confusion with communication betweeen front desk and yourself. I will make sure in future that communication is much clearer. We do try to make all guests stay both memorable and enjoyable and would like to welcome you back in the future as a repeat guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

We stayed for 2 nights. Thursday and Friday in early September 2012. When we arrived we needed to check in at a completely different building a short drive away. We promptly returned to change our room as the bedrooms in our unit were downstairs, not up, as implied by the photos. We changed to a room that had upstairs bedrooms with a view of the mountains. Lovely. In the morning we set about making coffee and thought it odd there was water in the coffee pot already. It did not work and I guess the last folks did not report it. We were brought a new coffee pot also not working. Just as promptly a third pot arrived fresh out of the box. We did use the BBQ to cook dinner the second night and were able to enjoy the patio. We never did get to the hot tub. Internet service was poor/slow. Overall the room was comfortable and quiet. The guest in the room facing the paved lot said they could hear the train. We chose Canmore for its proximity to Banff. Grocery shopping is a short drive away. This lodging was 1/2 way through our trip so we did some laundry here too. Laundry, dish and dishwasher soap were all provided. These little things are not always included and I appreciated that. I would stay again.

Room Tip: Ask for a room with bedrooms upstairs and the best view.
  • Stayed: September 2012, traveled with friends
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1  Thank familytravels1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_FireMtnLodge, Manager at Fire Mountain Lodge, responded to this reviewResponded October 13, 2012

Hi Family Travels,

Thank you for your review on Tripadvisor! Great to see you appreciated the mountain views, BBQ, patio, location, laundry equipment and supplied detergents. Apologies for the coffee machine that didn't work upon your arrival, but glad to see we got that sorted for you. Looking forward to welcome you back again.

Kind regards,

-Adrian.
Guest Services Manager.

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Reviewed October 4, 2012

We stayed at these serviced apartments many times several years ago and were always very pleased.

However, it seems that this establishment and its management have gone way downhill.

The rooms were old and poky, tattered around the edges. Incomplete set of plates, pots, etc. (some unclean). They advertise Internet access, but it did not work and despite many calls to reception to sort out the issue, nothing was done.

Furthermore, we left some items of value in the room. Called later that night to inform them and were promised a call back from lost and found division, but nothing. Called them three times since, still no callback.

So add dishonest housekeeping to your list too.

Not good. Will never stay again. Much better options in Canmore in our opinion.

  • Stayed: October 2012, traveled with family
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1  Thank paul s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_FireMtnLodge, Manager at Fire Mountain Lodge, responded to this reviewResponded October 6, 2012

Hi Paul S,

Thank you for taking the time to review our property on tripadvisor. I am sorry you were disappointed with your stay. I will follow up with both the Maintenance and Housekeeping departments. We do endeavor to return left items back to the guest, I will follow up with our Lost and found department.

Kind regards,

-Adrian.
Guest Services Manager

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Reviewed July 15, 2012

Beds were comfortable and layout good. Nice to have covered parking close by. However the cleaning service is questionable I had to wipe out the fridge and there were other things too. (vacuuming being one other thing). The view is only nice if you can sit where you can't see the junk and dumpsters. The hot tub is too small for a large complex like this.
Reservation staff is very friendly, patient, and helpful.

  • Stayed: July 2012, traveled with family
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2  Thank Kathy U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_FireMtnLodge, Manager at Fire Mountain Lodge, responded to this reviewResponded July 24, 2012

Hi Kathy U,

Thank you for taking the time to review our property. I am glad you to see you appreciated comfortable beds, layout, covered parking and friendly helpful staff. I have addressed your housekeeping comments with the relevant department. We appreciate the feedback and use it to constantly improve our services.

Kind regards,
-Adrian,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2012

Our first reaction when we walked in was WOW. We couldn't believe what we had actually booked as the pictures didn't do it justice. We had originally looked at staying in Banff but we would have only got a room for the same money, so far the sake of staying 15 minutes away we ended with 2 bed/2.5 bath with kitchen, lounge, dining and laundry room and amazing views. There was a small patio with built in BBQ and outside the bedrooms downstairs there was an open garden. I'll be uploading photos when we get home so you can see for yourself but I would definitely recommend people to stay here.

Room Tip: We stayed in condo 101 (1st floor) which had amazing views from the lounge, if you were to stay on the 2nd floor you would have a huge patio and a better view of the Rockies from your bedroom.
  • Stayed: June 2012, traveled as a couple
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3  Thank Clare D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 23, 2012

Hi Barmybag,
Thank you very much for taking the time to write such a wonderful review of our great property. I am happy to see you appreciated the magnificent mountain views, value, facilities and all the extra space compared to staying in a regular hotel room. It really is a home from home. I hope we can welcome you back to our suites at Fire Mountain Lodge!
Kind regards,
-Adrian
Guest Services Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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