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“Great accommodation, but....”

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Falcon Crest Lodge by CLIQUE
Ranked #2 of 28 Hotels in Canmore
Certificate of Excellence
GreenLeadersGold level
Johns Island, South Carolina
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great accommodation, but....”
Reviewed September 6, 2013

We can only add to the comments of others--very friendly, helpful service, clean and attractive suite--but... We requested and paid extra for a mountainview room and the mountains were there as advertised, but in front of the mountains were a busy road and train tracks over which at least 4 l-o-oo-o-ong trains passed every night. Sitting on our balcony with road noise wasn't pleasant nor was sleeping with the windows open which we prefer over AC. I would definitely not pay extra for the view next time.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJCharleston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge by CLIQUE, responded to this review, September 6, 2013
I am pleased to hear your room met you needs and as always the staff was helpful. I am wondering if you happened to mention this to anyone at check out? If not can you please contact me when you have a moment. I would be pleased to take the charge off for you. Please note in the future if you ever have any challenges with anything, we are always willing to help you out while you are here with us. Sorry to hear you did not enjoy the view as so many of our guests do.

I look forward to speaking with you.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,336 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (336)
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Minn
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 5, 2013

We spent two nights at Falcon Crest. My favorite place to stay in Canada. I love Canmore ( we were in Banff the other nights). Our hotel in Banff was good, but this place is Awesome. I wanted a place that was more than a hotel room, and this completely delivered. Great kitchen, washer /dryer in our room and separate bedroom for us. The desk staff is great, good parking and close (but not really walking distance ) to Sobeys or Safeway.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank knittingjenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge by CLIQUE, responded to this review, September 6, 2013
Thank you for taking the time to write a review on you experience with our Lodge. We are so pleased to hear we are your favorite place in Canada, that is quite the honour. We are glad to hear you were able to take advantage of the many amenities we provide to make this "your home away from home".

We look forward to seeing you again in the future.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013 via mobile

Very nice and clean hotel--we chose Canmore instead of Banff because of price and we were glad we did. Banff was packed and traffic terrible. My only complaint was the Vietnamese restaurant attached to the hotel. We had takeout there the first night and it was adequate only.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge by CLIQUE, responded to this review, September 5, 2013
The Falcon Crest Lodge has won the 2013 award for housekeeping and our staff work hard to ensure you are extremely satisfied with your room. The restaurant on-site is privately owned and operated but I am sure they would love to hear your feedback. Feel free to contact me with your phone number so that I may have the owner follow up with you. They typically get amazing reviews.

We look forward to seeing you again.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 4, 2013

My kids and I spent four nights at this hotel. It is a beautiful hotel, very modern and clean. We spent three nights in the one bedroom suite but had to move to a smaller room on our last night. Both rooms were very clean and had everything you could possibly need for cooking. The in room laundry in the one bedroom suite was very handy. The staff here are very welcoming and helpful. We were very pleased with our stay at this hotel and would definitely go back. The only drawback was no swimming pool. However, the recreation facility downtown is beautiful - we were there every night.

Room Tip: For families I would definitely suggest the one bedroom suite. It is absolutely beautiful and has a...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonbon708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge by CLIQUE, responded to this review, September 5, 2013
It sounds like you had a lovely visit with us at our Lodge. We like to provide out guests with as many amenities as possible so that they feel this is their "home away from home", so I am pleased to hear you enjoyed them. Hopefully you were able to enjoy one of our two hot tubs as they are a perfect way to relax after a long day. We do look forward to your return visit with us.

Thanks for taking the time to write a review on our Lodge.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Saskatchewan, Canada
1 review
Reviewed September 1, 2013

The wife and I, speent two wonderful days here. The one bedroom suite with all the amenities, kitchen, laundry was very comfortable. Upon arriving the staff were absolutley terrific. They made us feel welcome and that we made the right choice of selecting Falcon Crest to stay. IT WAS. We are very fussy about cleanliness and the room easily met our expectations. < WELL DONE> also the Hotel was very quiet which was really appreciated. We would not hesitate to stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rod P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge by CLIQUE, responded to this review, September 5, 2013
Thank you so much for taking the time to write a review on your experience with our Lodge. I am pleased to hear that are staff as always were terrific, and that the amenities we supply made your stay enjoyable We work hard at ensuring that our guests will always want to come back to see us, and we do hope we will see you again.

Next time you reserve mention you are a "repeat guest" for a special rate.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level 5 Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 29, 2013 via mobile

The one bedroom suite worked great for our family. The king bed with a door was great for the parents. The kids said they liked the sofa bed. We stayed there for three nights and cooked all our dinners and next day's lunch (save time, save cost). Washed all our laundry in the in-suite washer/dryer before we left. We asked the front desk for laundry detergent and they gladly supplied them. Free DVD rentals, free local maps, hiking guides books free to checkout.
We usually start the dishwasher before we head out but ran out of time one morning and found everything cleaned on our return.
We were also impressed that a question emailed to them was replied within the hour.
The only thing we missed was a swimming pool but Elevation Place was a brisk 10min walk where a one parent family 24hr access was only $20, which included the aquatic center, weight room and climbing wall.
We highly recommend Falcon Crest to all young family traveling to Banff.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllisonEthanDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge by CLIQUE, responded to this review, August 30, 2013
Thank you so much for taking the time to write such a great review of our Lodge. We like to supply as many amenities as possible to our guests so that your stay is a comfortable one. I am pleased to hear that the staff was prompt with your questions, and that you enjoyed your stay.

Next time you reserve mention you are a "repeat guest" to receive a special rate.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 26, 2013

We had a great stay at Falcon Crest Lodge for the first few days of our honeymoon. We arrived to find wine and chocolates in our room which was a lovely touch. The room was always clean and the staff were exceptionally helpful. We would not hesitate to return.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scot_Kiwi12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge by CLIQUE, responded to this review, August 27, 2013
Thank you for your comments on your visit with us. We always like to know if someone is celebrating a special occasion so that we can make your stay a memorable one. We are so happy to hear that you would like to return again. We do offer a special rate for repeat guests so make sure to mention you have stayed before next time you reserve.

We look forward to seeing you again.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Falcon Crest Lodge by CLIQUE

Property: Falcon Crest Lodge by CLIQUE
Address: 190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
#1 Family Hotel in Canmore
#1 Green Hotel in Canmore
#2 Romantic Hotel in Canmore
#2 Business Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Falcon Crest Lodge by CLIQUE 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
If you are searching for luxurious mountain accommodations located within minutes of Banff National Park, the Falcon Crest Lodge in Canmore offers the perfect setting for your next Rocky Mountain Retreat. Your mountain adventures begin at the Falcon Crest Lodge. Only a five minute drive to Banff National Park, the hotel is also just a short walk from downtown Canmore. Indulge with our hotel features and amenities including granite countertops, fluffy duvet comforters, pillow top mattresses and unparalleled service when you stay at Canmore’s finest hotel. Stay at the Falcon Crest Lodge in Canmore, Alberta and understand why our guests say we are “Soaring to New Heights in Hospitality” ... more   less 
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Also Known As:
Falcon Crest Hotel Canmore
Falcon Crest Canmore
Falcon Crest Lodge By CLIQUE Canmore, Alberta

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