I should have responded much quicker than this but I must commend how quickly the Falcon crest manager, Cory Hagggar responded to my concern of 'how noisy it was between suites' (my husband and I stayed there in August of this past year).
As you may notice, Mr. Haggar was very concerned about our stay and immediately made the effort to reply to my review. As per his request, I did call him and we discussed the fact that apparently there was no sound-proofing between the doors - hence, the nosiness! I truly appreciated his concern and explanation of the issue and most of all, the fact that he took the time to make sure his guests are satisfied - what an outstanding thing to do! That's what I would call 'true customer service'!
Thank-you Mr. Haggar for your quick response and now that I know the issue has been resolved, I will definitely be back to your beautiful lodge.
This is a perfect example of how TripAdvisor is extremely helpful - it's definitely one of my most favorite and trusted web-sites!
- Official Description (provided by the hotel):
- If you are searching for luxurious mountain accommodations located within minutes of Banff National Park, the Falcon Crest Lodge in Canmore offers the perfect setting for your next Rocky Mountain Retreat. Your mountain adventures begin at the Falcon Crest Lodge. Only a five minute drive to Banff National Park, the hotel is also just a short walk from downtown Canmore. Indulge with our hotel features and amenities including granite countertops, fluffy duvet comforters, pillow top mattresses and unparalleled service when you stay at Canmore’s finest hotel. Stay at the Falcon Crest Lodge in Canmore, Alberta and understand why our guests say we are “Soaring to New Heights in Hospitality” ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and Cheap Tickets so you can book your Falcon Crest Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Falcon Crest Hotel Canmore
- Falcon Crest Canmore
- Falcon Crest Lodge Canmore, Alberta