We had called to book a 2 bedroom suite, but then it wasn't available when we confirmed the booking, so we had to book two 1 bedroom suites. They were farther apart than expected, but it still worked out alright. The reception upon arrival was friendly and helpful. We received (per suite) 2 cards to get into the building, parkade and pool, and 3 cards for the room - one of which must be kept near the front door to keep the power in the suite on. They said we'd be charged $25 per key if one of these 10 keys went missing - yikes! The kids enjoyed the water slide, the hot tub wasn't very hot (probably because it goes outside as well, which was a neat feature). Our hallway was being fixed I assume, as there was drywall removed and torn/peeling wallpaper all the way down the hall, although we didn't see anyone working on it - it was that way for all 4 days.
Our suites were a little smaller than I expected, but still worked out fine. For a suite for 4 people, I was surprised that it only had a dining table for 2, as well as 2 bar stools for the kitchen counter. There was ample storage in the kitchen including a full (empty) pantry. The kitchen was well appointed, and everything worked perfectly. However, they had very minimal cooking utensil and a medium-small pot and pan. There was no salt or pepper (which is typically a staple in suites with kitchens) and only 3 dishwasher detergent pucks. We called to ask for more, and more than an hour later we didn't have them, so we went down to the office. We were told they would bring them right up, but it was over 3 hours until we actually could run the dishwasher. It says that there is some house cleaning service during our stay, but they only emptied the garbages. They didn't make the beds, wipe anything or replace supplies (like toilet paper) but they did leave a big roll of garbage bags on the kitchen counter (?). The bathroom was small and the door wasn't lockable (in either suite's bathroom or bedroom), but the shower was a delight - a full steam shower with back jets, a foot spray and a radio. Lovely! having a washer and dryer in the suite was a great bonus too.
The suite had a regular phone which had no service and a cordless phone that always said "charging" but died as soon as you picked it up. We told the front desk, but nothing was done, so we had to use our cell phones, even to call the front desk or another suite. The brochure said each suite had a blu ray player, so we picked up some blu ray movies for the trip. One suite didn't have any player at all. We mentioned it on the first day, and they brought a dvd player on the second day, but it wasn't blu ray so we couldn't play any of the movies we'd brought.
There was a small door in the middle of the bedroom wall. It was supposed to be locked, but it was open and exposed the mechanics inside the wall (a pipe with a valve shut off). Without the key, this couldn't be closed.
The bed and the pull-out sofa both had great pillows and a luxurious duvet, so sleep was great. The bedroom was cold because the window was frozen shut with a small gap that let in cold air. The window handle was covered in frost on the inside. The fireplace did a great job of keeping the rest of the suite toasty warm. We used the BBQ and it worked great.
We still had a wonderful vacation, and probably wouldn't have been bothered by these things if it hadn't been such an expensive place to stay for us.
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- Also Known As:
- Sunset Resorts Canmore Hotel Canmore
- Sunset Hotel Canmore
- Canmore Sunset Hotel
- Sunset Resorts Canmore Alberta