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“Good townhouse-like space”

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Mystic Springs Chalets & Hot Pools
Ranked #15 of 29 Hotels in Canmore
Dallas, TX
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good townhouse-like space”
Reviewed July 1, 2013

Unlike most of the other condo facilities in Canmore these are two-storey townhouses as opposed to apartment complexes. I like having all the amenities of home including a well out-fitted kitchen and it's nice and spacious when you have anywhere from 4 adults and maybe a couple of kids in addition. I also love the fact that it is pet-friendly, which was super helpful for us.

The down side: The walls aren't completely sound-proof so you can sometimes here your neighbors stomping up and down the stairs and the beds aren't always the most comfortable. In fact one of the times we stayed here, some of the people in our group complained about getting bit in the night by something; not sure whether it was bed bugs or something else. It would also be nice to have access to a washer and dryer like some of the other places in town.

All that said, it is really good value for money and I hope that they do well this summer season in spite of the flooding that recentl happened. I'm glad we were up there when we were and I hope lots of others head up there since there is no substitute for that view and fresh air when you wake up in the morning. I love it up here!

Room Tip: I personally prefer having units that face on to the street so you have a better view and can park r...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank DFWTraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, July 16, 2013
Thank you for staying with us and for describing our chalets so nicely. I just want to assure you that we do not have any pest problems except for maybe some mosquitos....we do hope that you do come again and enjoy our wonderful property!!
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
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English first
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 27, 2013

We stayed at the hotel during the recent (June 2013) floods in Canmore. We live in town and had been evacuated from our place into the town shelter and called around for a place with kitchen that would take us and our cat (Micky Blue Eyes). We called around quite a few places with no luck. Another place told us to call MS. We did and they had availability and were also willing to offer us half price because of the situation-thats what you call stepping up to help those in need!

We would have stayed there at their normal price as it is reasonable for what you get. They have a very nice hotel. We were in a very spacious and clean two bedroom condo with full kitchen. Bedrooms were upstairs, kitchen and living room downstairs. Bed was larger than normal queen size and comfortable. Pillows a little large for my sleeping style, but comfortable. TV's in living room and both bedrooms. Nice pool and hot tub in the central space. Our place (#118) faced the inside area (pool) on one end and a forested area on the other. No problems with noise. The staff at the front were VERY nice and helpful throughout. The place is located within easy (3 blocks) distance of central Canmore, grocery stores, and shopping. I would definitely stay there if visiting from out of town.

Instead of gouging or business as usual they made an extra effort to support those in the community that had difficult situations going on. For that I give them a huge vote of support! Additionally, their place is very nice and their staff are super helpful and friendly. Kudos!

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
1 Thank Kimo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, July 16, 2013
We are sorry to hear that you were effected by the flooding, luckily we weren't and were able to help those in our community like yourselves!! Thank you for taking the time to write such a nice review and for your support!! We love Canmore and all its residents!!! we were glad to help!!! We hope you will continue to support us and thanks again!!
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Canmore, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 26, 2013

Fantastic property in Canmore.

We were a group of two families and were very comfortable. Loved the pool and BBQ in such close proximity to our room. Parking is available and we are close to downtown for shopping or going to the rec center. Green space behind the property to go biking or walking plus access to more trails is super easy.

Kitchen is equipped to cook any meal and living space is well thought out.

Staff seemed happy to work there and were very helpful.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Withanf300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, July 16, 2013
Thank you for staying with us and enjoying your family vacation with us!! We pride ourselves as being a family style resort so again thank you!! we do hope to see you again and hope you bring more family!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 25, 2013

We traveled to Canmore in June of 2013. We started our vacation at another location but found ourselves having to flee due to flooding and found ourselves trapped in Canmore. The flood had washed away the roads and many of us were either stuck in Canmore or evacuated due to the water. We stumbled upon the Mystic Springs Hotel/Condo and they were very accomidating. Other hotels we tried to stay in seemed to be in panic mode and unable to help.

The staff at the Mystic Springs found us a room, gave us a great price and did all they could do to make our situation a pleasant one. We remained in Canmore for four days until the roads re-opened and the Mystic Springs staff stayed calm, pleasant, informative and most of all very understanding of the situation. They not only helped us out they also had many misplaced residence stay at the hotel as well. I can't say enough about how professional and helpful the staff was. The room/condo we stayed in had 2 good sized rooms, a kitchen, 2 bathrooms and a tv room. We had a door that opened to the front porch and a door that lead to the spacious hot tub and pool.

Mystic Springs saved us from what could have been a bad situation/vacation. They were very generous with the pricing for the guests that had to evacuated their homes or were stranded in the closed off town of Canmore. Some hotels would not have been so generous. We felt like they cared and did not take advantage of the situation. We would recommend this hotel to anyone planning a trip to Canmore or the Banff area. Thank you to the staff they were all great.

We also enjoyed the wild bunnies that were outside, they added to our experience. Pets were also welcome.

Room Tip: All the rooms seem to be similar. Some did have a bigger kitchen table if you were traveling with a...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mary Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, July 16, 2013
Thank you for writing such a wonderful review about Mystic......sorry to hear that you were caught up in the flooding but are so glad you stumbled across us and that we changed the outlook of your vacation!! This is what we do and we are so glad you shared this with everyone!!! Thank you, thank you!! We do hope to see you back again only under drier circumstances!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canmore, Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 25, 2013

As a Canmore resident, we have always highly recommended to family and friends to book at Mystic Springs while staying in beautiful Canmore. This past weekend when we found ourselves on the mandatory evacuation list I made a call. Barbara, the Waymarker area General Manager, told us: “Get to Mystic Springs; we’ll take care of you”. At the time we were hanging out in my husband’s industrial office with our neighbors (7 adults, 7 kids under 5 and 2 dogs), I asked if we could all come. Her response: “no problem just get here and be safe”. The generosity displayed by the management and staff was astonishing. We were all warm, comfortable and extremely fortunate to be staying in such a wonderful resort while we waited for news of when we might be able to return home. To all the visitors out there, please do not cancel your summer plans to visit Canmore. Places like this one rely heavily on your business and let’s face it, Canmore is still AWESOME!!!!!

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
5 Thank Philippa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, July 16, 2013
Thank you Philippa for staying with us during Canmore's crisis and we are glad we could help!!! We love our community as well and would do almost anything to help!!! Thank you for recommending us to others!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Saskatchewan, Alberta
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 19, 2013

We really enjoyed our stay at the Mystic Springs and will definitely return! The chalet was clean, comfortable, well-kept. We enjoyed the pool right outside our living room and our grandchildren (2 & 4 years old) loved being able to go swimming and then warm up in the hot tub. Beautiful view!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waymarker, Director of Sales at Mystic Springs Chalets & Hot Pools, responded to this review, July 16, 2013
We are known for being a family resort so thank you for bringing your grandchildren!! we are so pleased that they enjoyed our pool!! We hope you can make it back soon!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 15, 2013 via mobile

Clean, comfortable and a very good value. Travelled here with 4 adults and a toddler, we all had plenty of room in one of the "townhouses" with a good view of the Rockies from the front and the courtyard, water feature, pool and hot tub to the rear (unit 106). My toddler (2) had a great time running around the courtyard which is safely separated from the pool area. Bbq's and nice kitchen saved us a ton of money, staff were great and all facilities were clean. Excellent stay!

Stayed June 2013, traveled with family
Helpful?
2 Thank pontificator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mystic Springs Chalets & Hot Pools

Property: Mystic Springs Chalets & Hot Pools
Address: 140 Kananaskis Way, Canmore, Alberta T1W 2X2, Canada
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Canmore
#6 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mystic Springs Chalets & Hot Pools 3.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Mystic Springs Chalets & Hot Pools Hotel Canmore
Mystic Springs Chalets And Hot Pools
Mystic Springs Canmore
Mystic Springs Chalets & Hot Pools Canmore, Alberta

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