Spent 3 nights at mystic springs (dec 23 -dec 26). We had two units 117 and 118. Requested side by side and they were able to accommodate us. We did request it when we booked in November and to,d we might not be able to but they would try their best. We're very happy they could accomadte us. I found exchanging emails and special requests very simple. They were responded to within the same day.
This was not my first stay her but was a first for the rest of my family. We chose this place for a few reasons...close the lake Louise, 4 beds in each unit, pet friendly, cooking facilities and a great out door pool.
We were very happy with our stay. The staff were very friendly, helpful and responded quickly to any requests we had. They had nice touches like gifts for the pets, hot chocolate and cookie treats for guests checking in on the 24th. We asked if they would let us have one as our unit checked in on the 23rd. They were quick to deliver our kids treat too. They also had the outside of units simply decorated for Christmas, crafts delivered to the units on Christmas Eve as well as pre packaged turkey dinners available if wanted (we didn't use this service).
We used the outdoor BBQ on Christmas Day. A popular choice that day. One was broken down but people were friendly and came to our unit to let us know when they were finished.
The staff were quick to check on our tv when it wasn't working, provide extra robes, more towels etc. even on Christmas Day.
Location is great for pets as it has a great walking path behind the unit.
Suggestion to guests...bring slippers. Floors are a little chilly. We also like to bring a few old towels to throw down at the front door for boots and pets as there are no boot racks. Units have ski lockers. Would suggest maybe having boot/glove dryers. ( we brought our own). Kitchen is well stocked, only thing missing was a cookie sheet (brought our own). The one unit 118 did seem extremely chilly especially around the inside door. We place pillows around it to stop the chill. We just bundled up in the unit. But minus 30 everything is cold.
Would suggest this place for families and or multiple family getaways. We always enjoyed our stay and there always seems to some little touch that makes everyone happy especially the kids. We have found this at anytime of the year weather it be st paddys day, Easter or Christmas.
We will be back in march thanks again.
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- Also Known As:
- Mystic Springs Chalets & Hot Pools Hotel Canmore
- Mystic Springs Chalets And Hot Pools
- Mystic Springs Canmore
- Mystic Springs Chalets & Hot Pools Canmore, Alberta