We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Canmore
Ranked #13 of 28 Hotels in Canmore
Kelowna,BC
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good stay”
Reviewed September 24, 2013

Stayed mid week for a 2 nights. Rooms pretty decent, recent reno's were abit a bit hit and miss. 2 flat screen TV's but decades old light switch's?? Only other real negative is that the drapes in our room didn't close properly so the outside light shone into the room all night. Not a deal breaker, just a little irritating. Shame the restaurants was closed as mentioned by other reviewers, hopefully they'll sort that soon. Great front desk staff and nice lobby area, my wife loved the fire place. Not as far out of town as expected.
Will probably stay again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KelownaBC1438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, Manager at Holiday Inn Canmore, responded to this review, October 18, 2013
Hello Kelowna BC, thank you for your feedback. I will take your comments to help us improve our customer service. Please contact me directly next time you are planning to stay with us, I will personally welcome you back as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

526 reviews from our community

Traveler rating
    176
    210
    95
    33
    12
See reviews for
142
227
29
29
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2013

We stayed at the Holiday Inn in Canmore in September for two nights. We bought a voucher through another company that included a $30 food voucher to be used in their restaurant which is closed for renovations. We got a $27 dollar voucher to be used at Chez Francois (which had a great brunch). When asked why we got only $27 instead of the $30 voucher included in the deal we purchased, we didn't really get an answer. We were instead told we could bring back our bill for any out of pocket expenses that the voucher didn't cover up to $30 leaving the onus on us. We stayed in a king loft room and the bed wasn't very good. The final straw was the thin walls that subjected us to a repeat performance of activities better left unsaid in the room next us. When we had requested a quiet room we got more than we bargained for. We weren't even asked how our stay was at check out. Poor customer service, reneging on an agreed upon hotel deal, bad beds and thin walls put a damper on a romantic weekend away. We have made Holiday Inn a hotel line of choice but we won't be returning to this one again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Livewell12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, Manager at Holiday Inn Canmore, responded to this review, September 24, 2013
Thanks so much for posting a review. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent service. Iam sorry that we did not meet your expectations on this visit. I will make sure that your remarks are shared with the rest of our team to ensure we handle things differently in the future. I hope we get a chance to have you back as our guest soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stillwater, Oklahoma
Level 6 Contributor
103 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed September 22, 2013

The hotel is on the other side of the highway from the main town of Canmore. The restaurant was also closed when I was there over Civic Holiday weekend (and apparently is still closed according to more recent reviews), so you'll need to drive for food options.
I was grateful that rooms were available on points over a holiday weekend, so I don't know about actual price or value. As a IHG Platinum member, I received an upgrade to a loft suite, including a working hot tub. The loft suites are near the elevator and quiet. (There's only one set of guest elevators, making the other end of the hotel a walk.) It was very nice, except that the stairs are honestly a bit awkward - and the dresser at the top makes the corner tight. The jets were quite nice, though I wish I had a "special someone" to share as suggested on the hotel website.
I appreciated the guest laundry with wash materials available, even at a fee, and friendly service from the front desk. Though I wish the hotel had a restaurant, overall this is a fine place and I would stay there again.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, General Manager at Holiday Inn Canmore, responded to this review, October 27, 2013
Thank you very much for sharing your experience with others; your review allow us to keep improving our customer service. we hope that we can host you at the hotel once again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level 5 Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 20, 2013

As my favorite hotel was booked and there were few vacancies anywhere else, I booked in at the Holiday Inn. The staff was friendly and it was very quiet, despite being fully booked.

I received a free upgrade, which was good as the price was no bargain. Unfortunately, the bathroom needed some serious help. The tub was clean but very old and there were many stains on the ceiling, including what appeared to be mold coming through.

I would hesitate to go back as I am sure there is a potential health issue here.

Room Tip: There are some great views if you are not overlooking the parking lot.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YYCRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, Manager at Holiday Inn Canmore, responded to this review, September 23, 2013
Thank you for your feedback about your experience in your stay at the hotel. I can see that you have enjoyed our amenities and we are glad that we have met most of your expectations. We assure you that your comment about the bathroom ceiling will be address accordingly and that we act inmediately on that regards. We hope that we can host yor stay next time you are in town to show you that we really care about our customers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 17, 2013

Stayed at this hotel in September. Hotel nice enough but no where near anything and during our stay the kitchen and bar was not working. Hence no food and hotel not near anything. Needed a car to be able to get anywhere.

Apart from that hotel nice enough but would not recommend.

Room Tip: stay at Banff rather than Canmore but if on a budget stay in the town of Canmore itself.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, Manager at Holiday Inn Canmore, responded to this review, September 23, 2013
Thank you for taking the time to share your experience with others.Your thoughtful remarks are very helpful in allowing us to deliver the most excellent experience. I wanted to offer you my apologies for your experience with us. We will address your concerns accordingly. I look forward to welcoming you back as our guest soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 15, 2013

The HI Canmore was booked for a one night getaway for my wife and I. A short drive from Calgary, a visit to a local spa and our plan was to spend the rest of the night inside, reconnecting and enjoying room service. PROBLEM, the on site restaurant is closed and has been closed for a month or more. Thus we have to leave the premises for food (did not bring appropriate clothing for dinner) and no room service. There goes our well planned night. Our issue is with Holiday Inn Website not updating this information. They may lose some customers but they would ensure that those informed would not be as upset as we were.

From the website:

""""""Open Daily:
Breakfast: 7:00am - 11:30am
Dinner: 5:30pm - 9:00pm
Lounge: 5:30pm - 11:30pm

Room Service

Just like every Holiday Inn, here at the Holiday Inn Canmore, we do room service right!

You can select the meal you desire from our carefully crafted Room Service Menu, and let us deliver, right to your room. """"""


So you can see how this might make someone who expressly wanted room service and reserved at a hotel with room service less than happy.

Luckily the Hotel Manager was able to see things from the customers expectations and why we were severely disappointed. She took the opportunity to secure our future business instead of losing us forever. Now she would not have had to have been placed in such a situation if the website was updated and accurate. I hope that Holiday Inn Canmore can learn that "honesty really is the best policy".

Holiday Inn: Clean, Modern decor, great beds and pillows. Hot Tub was luke warm and jets did not work.

As for Canmore recommendations:

Breakfast: Chez Francois

Lunch: Harvest Cafe

Dinner: Tapas Restaurant

Spa: Bodhi Spa

Places to stay: Stoneridge for longer stays and Holiday Inn Canmore for overnights assuming things are 100% operational.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa P, Manager at Holiday Inn Canmore, responded to this review, September 23, 2013
Thanks for sharing your experience with others. It is great to hear that we have met most of your expectations on your stay. I can assure you that we are looking into your concerns for the benefit of our future guests which includes you for your next stay at our hotel. Please do not hesitate to contact me directly next time your travels takes you back to Canmore, I will personally welcome you as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Level 6 Contributor
322 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed September 6, 2013 via mobile

We recently stayed for 4 nights while exploring the National Parks in the general area. Easy access to Canada 1 and a short drive into Canmore.

Our room was clean and well appointed. The staff was friendly and helpful. Beware of the luggage carts, they are the worse I have ever used. They were wobbly and hard to navigate.

Stayed August 2013, traveled as a couple
Helpful?
Thank Bulldog82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Canmore hotels
0.7 mi away
Falcon Crest Lodge by CLIQUE
0.8 mi away
Stoneridge Mountain Resort by CLIQUE
0.9 mi away
Best Western Pocaterra Inn
Show Prices
Show Prices
Show Prices
0.2 mi away
Grande Rockies Resort - Bellstar Hotels & Resorts
5.1 mi away
Copperstone Resort by CLIQUE
Copperstone Resort by CLIQUE
#1 of 3 in Dead Man's Flats
1,080 reviews
0.4 mi away
Ramada Canmore
Ramada Canmore
#16 of 28 in Canmore
949 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Canmore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Canmore

Property: Holiday Inn Canmore
Address: 1 Silvertip Trail, Canmore, Alberta T1W 2Z7, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Canmore
#7 Family Hotel in Canmore
#10 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Canmore 3*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Hotwire, Cheap Tickets, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Holiday Inn Canmore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Canmore Hotel Canmore
La Quinta Canmore
Four Points Canmore
Canmore Four Points
Holiday Inn Canmore Alberta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing