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“Amazing Rooms”

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Solara Resort & Spa - Bellstar Hotels & Resorts
Ranked #6 of 28 Hotels in Canmore
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 10, 2013

This was my first time staying in Canmore and I was so amazed by the room that I had. It was very large and had all the amenities that you would think of in a hotel room and more. I liked the fact that this room had a full kitchen, so it was more of an apartment style. It was finished very well and I felt very comfortable. I loved the fact that there was a fireplace in the bedroom. That was very nice.

Would absolutely come back to stay here.

  • Stayed: February 2013, traveled solo
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Thank sjcan8119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara K, Front Office Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this reviewResponded February 13, 2013

Dear sjcan8119,

Thank you very much for sharing your experience about your first visit to Canmore and Solara Resort & Spa! We are so pleased that you enjoyed all the wonderful amenities that Solara has to offer! The suites are fully equipped to offer all the comforts of home with luxurious finishing’s to offer our guests the option of kicking back and relaxing with a home cooked meal or to head out and enjoy one of Canmore’s many excellent eateries. After a busy day out enjoying the many activities in and around Canmore or having a gourmet meal in town our guests can then retire back to the suites and sit and relax in front of the fireplaces while taking in the magnificent views!

On your next visit you should take in a complimentary movie in our full size theatre or relax in our hot pool! We encourage our guests to speak with our Guest Services Agents as they are always keen to offer up suggestions to our guests on where to go and what to see while exploring the valley. We look forward to the opportunity to welcome you back during your next visit to the Bow Valley and offering our Exclusive Repeat Guest Rates at Solara Resort & Spa!

Yours In Hospitality,
Sara Kinzie
Guest Services Manager
Solara Resort & Spa

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810 - 816 of 1,038 reviews

Reviewed February 7, 2013

The room was lovely with plenty of room. Problem is with the underground parkade, very dirty and does not appear to be cleaned ever. Limited access to fitness center, as outside memberships have been sold and as a hotel guest, well never did get access.

Stayed: December 2012, traveled with family
1  Thank gailgunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara K, Front Office Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this reviewResponded February 13, 2013

Hi gailgunn,

We absolutely appreciate when our guests’ take the time to provide feedback on their recent stays with us at Solara Resort & Spa. I am happy to read that you enjoyed our suites and appreciated the spacious layouts that provide our guests with the maximum comfort during their time with us. Our teams are always honoured when we are able to host wedding groups at Solara and love to assist in any way we can to elevate such a memorable occasion. Canmore and Solara Resort & Spa are such magical places to celebrate weddings, anniversaries and romantic getaways!

In regards to the parkade, they are swept daily but this time of year definitely poses a challenge in keeping the dust and dirt to a minimum, especially with the volume of traffic our parkade sees. On that note we are actively addressing the situation and have scheduled it to be professionally cleaned through a commercial provider to remove the excess dust and dirt left behind.

We are dissapointed to hear about, and apologise for, your experience at the One Wellness Fitness Centre. They are a separate business to Solara, however, our guests and owners are to have complimentary access to this facility. We will be speaking with them in regards to your experience and will work towards a solution. Their space does have an occupancy limitation that is bound by building codes which may have been the reason for your experience, not that they were saving space for outside memberships? I would definitely appreciate the opportunity to speak with you directly about your experience to gain a better understanding of the situation.

Thank you again for taking the time and reviewing your stay with us at Solara Resort & Spa. I look forward to the opportunity to speak with you directly about your most recent experience and updating you on our initiatives as well as show you on your next visit!

Yours In Hospitality,
Sara Kinzie
Guest Services Manager
Solara Resort & Spa

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Reviewed February 3, 2013

We booked a 2 bedroom apartment for 4 adults and one kid. The offer came with a "2x1" dinner at the Iron Goat Restaurant. We got a voucher for the 2 x 1 but only for one meal, irrespective of the number of people in the room. I explained the manager that 2 x 1, means 4 x 2...that if for example in a shoe store it says "2x1" I would pay 2 pairs of shoes if I buy 4. He said that no, that was only a voucher, even if were 4 adults in the same apartment. The hotel is nice, the only thing we disliked were that the hottub is indoors and the cheap management that will not honour their word.

Room Tip: remember, cheap manager...
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  • Stayed: February 2013, traveled with friends
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1  Thank MarioFeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara K, Front Office Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this reviewResponded February 13, 2013

Dear MarioFeld,

Thank you for your review of Solara Resort & Spa, our management teams reads all reviews uses them to continually grow and increase our level of service to our guests.

We are sorry to read that you were disappointed with our Stay from $129 promotional offer that included a 2 for 1 Entree and that you found it be misleading. This of course is never our intention. The offer was designed and priced to include one voucher per room not per couple as stated in the description of the promotion on our website. We have run many promotions that have included this 2 for 1 entree offer at a restaurant in Canmore and have always received positive feedback. We will definitely look at our verbiage again to ensure that the descriptions are clear for our promotions, thank you for bringing your experience to our attention.

We are pleased to read that you enjoyed the resort, we do hope to be able to welcome you back to Solara or to another one of our Bellstar Properties the next time you are in the area. Please feel free to contact me directly if you would like to discuss your stay in further detail as I am always pleased to speak with our past, present, and future guests to ensure an exceptional experience!

Yours In Hospitality,
Sara Kinzie
Guest Services Manager
Solara Resort & Spa

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Reviewed February 3, 2013

My girlfriend and I spent our 2yr anniversary at the Solara resort. First the bad, I had noted when I booked online we requested a 3rd or 4th floor room. We ended up with a second floor room, right above the main underground garage. The room was also right beside the garbage room, so we heard a constant loud buzzing noise all day and night. I was told all rooms were occupied. Too bad as sleeping at night wasn't as comfortable as we were hoping. Good thing for ear plugs.

Now for the good. We stayed in a 1 bed suite in the Bow building. The room was fantastic, very clean, extremely spacious and had everything you need to relax and stay in Canmore. We did not really use any of the amenities but heard really good things about them. The wifi worked great, mainly for web surfing. The bed was large (King) and extremely comfortable. We loved the shower with the multiple shower jets and heads. This shower helped after our snowshoeing days.

We can't wait to stay here again. As a repeat customer, I am told we can get a 15% discount, let's hope this is true.

Room Tip: I suggest you stay in either the Chinook or Bow buildings. Bow rooms are in the main building which...
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  • Stayed: February 2013, traveled as a couple
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Thank Desi_Travel_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya Y, General Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this reviewResponded March 8, 2013

Desi_Travel_Guy,

Thank you for taking the time to post a review about your stay. We, at Bellstar, use all of our reviews to constantly improve our services to fit our guests needs. I would like apologize for the inconvenience of the location of the room you were staying, we do try our best to meet everyones requests.

I am glad to hear that you did indeed enjoy the room and what it had to offer as well as enjoy some outdoor activity which Canmore is well known for. We are looking forward to your return and when you make your reservation please express your preferences and we will do our best to accomodate them. Don't forget to mention that your are a repeat guest so you can take advantage of our loyalty discount.

Yours in Hospitality

Tanya Yurko
Area General Manager

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Reviewed January 28, 2013

Decided to pop down to Canmore this past weekend short notice was able to get a 1 bed suite at the Solara resort and spa. Cost for what we recieved was excellent, front counter staff very welcoming upon arrival filled us in on the ammenities within the building, place even has a theatre. Room was clean and comfortable. Would definetly stay again.

  • Stayed: January 2013, traveled as a couple
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Thank KingKevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara K, Front Office Manager at Solara Resort & Spa - Bellstar Hotels & Resorts, responded to this reviewResponded February 1, 2013

Dear KingKevie,

We always appreciate when guests take the time to share their experience with the Trip Advisor community and are delighted that you chose to stay with Solara Resort & Spa on your most recent trip to Canmore!

We never get tired of hearing that our guests’ enjoyed their stay with us! All of our teams at the resort are passionate about providing exceptional experiences for all our guests, from our Housekeeping team through to our Guest Services Team! We love sharing all that Solara has to offer: our relaxation pools, kids splash park and of course our full size movie theatre; as well as the amazing activities that the Bow Valley has to offer.

Our rooms are equipped with state of the art kitchens and the top of the line furnishings making for a most comfortable stay. Great as a base to explore the Bow Valley, or just sit and relax with the fireplaces on!

Thank you for your review of Solara Resort & Spa and we look forward to welcoming you back soon! Don’t forget to take advantage of our Exclusive Repeat Guest rates when making your next booking!

Yours In Hospitality,
Sara Kinzie
Guest Services Manager
Solara Resort & Spa

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Reviewed January 22, 2013

There's no better way to visit the Canmore and Banff area than to take a lovely condo unit and soak up the beauty of our magnificent Rocky Mountains. Solara's units are chic and cozy; the beds are the ultimate in comfort! Some buildings have better wifi reception than others. If you need to conduct business during your visit, make sure you ask for a room with good wifi.

Room Tip: Aurora building has some Wifi issues. Bow building (directly across from the lobby) was fine.
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  • Stayed: December 2012, traveled with family
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Thank MizJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2013

We booked at this resort for a friend's wedding as it was being held at the resort. We were not expecting to have a room as large as the one we got and had a great time while there. We booked a one bedroom and it was plenty of space for the two of us, we will definitely be returning for another stay. The huge kitchen and washer and dryer were not expected and were a great surprise! The muliple shower heads/jets were also a treat. The only downside was the mattress was a little on the hard side so the first night was difficult to sleep but that could possibly be due to my 9 months pregnant self.
We did not make it to the swimming area as we were busy with wedding related activites but will be checking it out next time.
Even though housekeeping was not scheduled to clean our room they still knocked on the door and asked if we needed anything.

  • Stayed: January 2013, traveled with friends
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Thank Mrs_Manly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Solara Resort & Spa - Bellstar Hotels & Resorts

Address: 187 Kananaskis Way, Canmore, Alberta T1W 0A3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Canmore
#2 Green Hotel in Canmore
#4 Luxury Hotel in Canmore
#7 Romantic Hotel in Canmore
Price Range: $135 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Solara Resort & Spa - Bellstar Hotels & Resorts 4*
Number of rooms: 214
Official Description (provided by the hotel):
Experience one of Canada's top wellness resort situated in the heart of the stunning Canadian Rocky Mountains. Not your typical hotel this condo-hotel offers spacious, fully equipped 1, 2 or 3 bedroom apartment style condo units with up to 1700 square feet of luxurious space. Take in the fresh mountain air on your own private balcony or terrace or snuggle beside your slate fireplace. All units feature wine fridges, fully stocked gourmet kitchens, fireplaces, electric bbqs, upgraded Kohler massage showers, complimentary WIFI, heated undergroung parking and more. The best rooms in the Canadian Rockies also provide access to Canmore's only movie theatre where Solara guests enjoy complimentary movies. In 2017 the pool area was renovated and now offers Canmore's largest hot tub. The attached One Wellness Spa offers massage and complimetary gym access to guests. Book on the property's own official website to avoid any disappointments and to get the best rates. ... more   less 
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Also Known As:
Solara Resort And Spa
Solara Hotel Canmore
Solara Resort & Spa - Bellstar Hotels & Resorts Canmore, Alberta

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