My husband, daughter, son in law, 2 grandchildren and myself had a 3 night stay at the resort November/December.
We checked into the resort late the first night and the next day we had a knock on the door in the morning asking did we require housekeeping. We informed the cleaner we would be leaving our into momentarily and she said she would return in 5 minutes. We got back to the resort late in the afternoon and there was no sign housekeeping had been in. We were asked at 5 pm if we wanted service which we declined as we were preparing dinner in our suite. The next day we had no service at all so I checked the brochure that we got at check in to see what services were provided if any. We were supposed to have our beds made, towels changed and garbage removed each day but this was never done. We had put the used towels in bath and these were never taken away which confirmed we had not had any housekeeping service. I mentioned this at check out and the clerk did not seem at all perturbed by our complaint but she did give us $20 Bellstar coupons for our inconvenience!
- Official Description (provided by the hotel):
- Stunning Rocky Mountain architecture grounds the Solara vacation experience in authenticity, making your retreat the perfect Canmore vacation! Solara Resort blends the absolute best of a Rocky Mountain holiday with the elegant details of a high-end urban hotel. Choose from spacious, fully equipped 1, 2 or 3 bedroom suites with up to 1700 square feet of luxurious space. Linger on your own private balcony or terrace, soak in breathtaking mountain views or snuggle beside your slate fireplace. ... more less
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- Also Known As:
- Solara Resort And Spa
- Solara Hotel Canmore
- Solara Resort & Spa - Bellstar Hotels & Resorts Canmore, Alberta