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“It was a nightmare!!!!”

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Quality Resort Chateau Canmore
Ranked #22 of 29 Hotels in Canmore
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“It was a nightmare!!!!”
Reviewed August 16, 2010

Booked online and phoned back twice before trip to make sure the reservation was right. Got there and was told we had three rooms - took our credit card information and then were told we had to wait for rooms to be cleaned. Waited three hours!!!! and then told we had no reservation. They were all booked up but they would pay for a room at another hotel in canmore. Waited another hour and went looking for rooms. Finally found two rooms at another hotel and when we called back - we were told they had triple booked someone else and they had two rooms and would not pay for the ones at the other hotel. So two couples stayed at this "shabby" hotel and the other paid for yet another room at the other hotel. The staff was incompetent and the manager was useless and not friendly or apologetic. Rude!
Now am finding all kinds of charges on my credit card - having trouble getting any answers! DO NOT BOOK AT THIS HOTEL !!!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tjtravel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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347 reviews from our community

Traveler rating
    51
    104
    88
    55
    49
See reviews for
124
120
11
17
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Any
English first
TX
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 7, 2010

This place was perfect for us. We had a loft room--loved the air conditioning on both levels. Slept like a baby both nights--was worried about the train, but it was never heard--maybe due to AC running. Would have been more PERFECT if breakfast had been included and bathroom a little bit larger--but overall we had a great experience.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kjonesee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 5, 2010

Well the outside is pretty attractive for a tourist town,easy to find on the main road into Canmore.
Lobby is very attractive with a nice rustic feel
Rooms smelt of the restaurant from below,our room was front of house, no noise, easy parking.
Rooms are really tied need upgrading even if its just the bed covers , very stained carped ,tiny bathroom ,adequate but very tired living area,beds were hard but doable after a 12hr car trip.
We stay very often at Quality Inn's but this one defiantly needs an upgrade on this trip I have booked 4 others.
NO CONTINENTAL BREAKFAST ..................BUT FREE COFFEE and GOOD WIRELESS INTERNET
I have stayed in better,I'm sure I'll stay in worse so I have rated it average
The train goes bt at 7.40 am its noisy but ok.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TorontoJackson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 1, 2010

We arrived to a very dirty room, where it seemed the only thing that had been made up were the beds. Sunflower seeds all over the floor, leftovers filled up the garbage in the dirty kitchenette and the bathroom looked virtually untouched by any hotel housekeeping.

When we tried to speak with the staff we found that they really didn't seem to care much. The service from the front desk to the restaurant was poor at best. The attitude that permeates this facility is one of indifference bordering on offensive.

Would not stay here again at any price.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CPK100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Canmore hotels

Colborne
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 13, 2010

excellent property close to everything. Just remember that if you go to Banff or Lake Louise for any reason you must pay a Parks Canada Fee. We were lucky and checked in early and got a great room, too bad there was a hockey tournament an all those kids were there. Oh yes, the train runs right beside it.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rd_lawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 3, 2010

My wife and I recently stayed at this Quality/Choice Hotel. We were very pleased with the quality of the room and service. The service in the restaurant was a little slow sometimes but the food was excellent for the breakfasts, lunches and dinners. The front desk staff were very courteous.
The rooms were very clean and comfortable. The two room std suite with microwave, fridge, extra TV/video etc. are an added bonus for the good price on rooms.
The location is exceptional with outstanding views of the rockies and easy walking distance to townsite and other restaurants and bars. We have stayed here several times and will stay again.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WindylindyOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alberta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 18, 2010

We just came back from a stay at the Quality Resort and I have nothing but good to say. The hotel was "clean", cozy, and very accomodating!!! The complimentary breakfast is not "continental" as with most hotels, but infact a buffet consisting of hashbrowns, pancakes, toast, eggs, breakfast sausage and bacon. The ski packages were a great deal as well. A late checkout was no problem which made for a great one night get away. I am very picky and I would definetely return!!

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank icandoallthings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Resort Chateau Canmore

Property: Quality Resort Chateau Canmore
Address: 1718 Bow Valley Trail, Canmore, Alberta T1W 2X3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 29 Hotels in Canmore
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Resort Chateau Canmore 3*
Number of rooms: 93
Official Description (provided by the hotel):
The Quality Resort Chateau Canmore is an all suite property features 93 units, offering spectacular views of the Canadian Rocky Mountains. This full service hotel includes a family restaurant, sports lounge, and full fitness centre. You can enjoy a refreshing dip in the pool or soothe aching muscles in the outdoor hot tub or sauna. ... more   less 
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Also Known As:
Quality Resort Chateau Canmore Hotel Canmore
Quality Inn Canmore
Quality Hotel Chateau Canmore
Quality Resort Chateau Canmore Alberta

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