I'm a Canadian, residing in the US, who travels extensively & understands what makes a great hotel/motel experience. My travel mate also is an Albertan. Econo Lodge Canmore needs to shape up their guests experience. We were truly disappointed & concerned for other guests who stay here, coming from all parts of the world. Here's why... First off, the room we stayed in was way too cramped with furniture. Felt like we were in an overly-stocked furniture store. Hard to move around. Felt claustrophobic. Desk lamp wasn't working. Brown crud stuck to bathroom floor. Over-all appearance dated. 'Continental breakfast' poor & minimal. Turned us off completely, the minute we saw the copious amounts of pre-packaged, pre-cooked boiled eggs sitting in some yellowish water in plastic packages. Only real fruit was oranges & apples. Bread & baked goods had been frozen. We found all dried except for 1 piece on the back shelf that was soggy on the edges. Attendant for breakfast room made us feel like we were being watched & scrutinized rather than being made to feel welcomed. Other than popping out of room on occasion, she stood like an unfriendly 'guard' positioned, staring at the guests. Not exactly what tired, hungry paying guests wish to be subjected to first thing in the morning. Unpleasant experience. Why not make things fun & fantastic for your guests? We want to be treated like welcomed, paying guests- (we are not just barely tolerated 'numbers' through a turn-stile). We were double-charged for room & each charge was more than it should have been. Had to bring it to attention of day clerk. Eventually got resolved. However, if things were done correctly in the first place, this would not have happened. Key Issue - Guests should not have to be burdened with registering complaints about lodging conditions & service. Often guests are tired & just need rest when they check in. No one needs to have more added to their plate by having to complain about various things that obviously should have been taken care of BEFORE checking in. Seriously! I travel a lot & often. This place now rates low on my list. Canmore has better. My suggestions: Update your rooms, Econo Lodge. Inspect the rooms for cleanliness & repair what needs to be repaired, before guests check in. Think of logistics & comfort for your guests before cramming rooms to the brim with furniture. Guests should not have to get down on all fours & stick their head under a desk to access a plug-in for their electronics.Train your staff in breakfast room to be pleasant & interact with guests. Please provide a fresher, healthier breakfast for your guests. All these things are do-able. We hope our comments will be viewed as helpful.
- Official Description (provided by the hotel):
- Recently renovated in 2016. Close to Canmore Elevation Place and Canmore Nordic Centre Provincial Park. Welcome to our Days Inn Canmore hotel near Banff National Park Gate and Canmore Nordic Centre Provincial Park. Our location is 100% non-smoking with breathtaking mountain views and a 24 hour front desk to handle your every need. Enjoy special conveniences such as our onsite restaurant and fitness centre. Get ready for outdoor recreation with a delicious free breakfast. Start each day with our free enhanced breakfast with healthy options, then plan out your day using free WiFi access from the comfort of your room. Our onsite fitness centre and business centre make it easy to keep up with your daily routines, while our ample free parking allows you to come and go with ease. Guest rooms are equipped with work space, air conditioning, a fireplace, microwave, mini-refrigerator, and a Keurig coffee and tea maker. Additionally, pet-friendly rooms and meeting space for up to 80 guests are available onsite. Wander through effortless natural beauty or try your luck at the casino. If you love the great outdoors, than our Canmore location places you at the center of all the action. Feel the breeze as you mountain bike and hike through the Johnston Canyon and Canmore Nordic Centre Provincial Park. Delight in the climbing wall and aquatics centre at Canmore Elevation Place. Other attractions within reach include Stoney Nakoda Resort & Casino, Kananaskis Country, Lake Minnewanka, and Lake Louise. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Canmore Alberta