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“It Has It All”

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Stoneridge Mountain Resort by CLIQUE
Ranked #1 of 29 Hotels in Canmore
Certificate of Excellence
Calgary, Canada
Level Contributor
92 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“It Has It All”
Reviewed October 20, 2013

I recently stayed at the StoneRidge for a business meeting. Interestingly, I had the privilege of staying in a 3 bedroom condo on the 4th floor the first night and a 1 bedroom condo on the 3rd floor the second night - this was of our own choosing :-) Both were outstanding! The views of the Rockies at this resort are breathtaking. The walk into town is a bit longer but gives you time to enjoy the scenic views that surround you. The staff of the hotel were wonderful from arranging our rooms as we had requested, to ensuring that we had everything we needed during our stay and for our business meeting. Our day ended with a soak in the hot tub and a dip in the heated pool. Nothing better than sitting in a hot tub enjoying a beverage with the cool night air on your face. I would high recommend this property if heading up to Canmore.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katey2319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMstoneridgeresort, General Manager at Stoneridge Mountain Resort by CLIQUE, responded to this review, October 21, 2013
Dear Katey2319,

Wow...two rooms in one stay...that doesn't happen often and e are happy to know the transition between rooms went smoothly. We revel in these service challenges and love it when it all comes together!

A lot of travelers don't realize how perfect we are for small meetings and group getaways. Couple that with our all suite property and you have the makings of a memorable and effective business retreat that your coworkers will talk about for months afterwards.

It was a pleasure hosting you and your group and we hope to welcome you all again for another meeting in the near future.

Sincerely,
John Brownlee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (409)
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English first
Fort Worth, Texas
Level Contributor
134 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 14, 2013

We rented 2 two bedroom condo units for a week in October. The condos were on the 4th floor and both faced the Three Sisters mountain range. The views from the balcony were outstanding with 360 degree views of the Canadian Rockies. Daily housekeeping and replenishing of any products we needed, including paper towels and laundry detergent was an unexpected plus for a condo rental. Washer and dryer in each unit were a plus. Clean, spacious rooms and living area were comfortable. The staff is friendly and helpful. The only drawback was internet being spotty for ipads. My laptop never had any problems connecting. We would definitely recommend the StoneRidge Mountain Resort.

Room Tip: Ask for a room that faces the mountains.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJ4522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMstoneridgeresort, General Manager at Stoneridge Mountain Resort by CLIQUE, responded to this review, October 21, 2013
Dear BJ4522,

Thank you for choosing to stay at the Stoneridge Mountain Resort and for taking the time to share your experience with your fellow travelers here on tripadvisor.

It is very gratifying for the team to hear back from guests with regards to the service they give and the housekeeping team especially like to hear that you had everything you needed. We are sorry to hear about your struggles to connect successfully with you iPad, but just as happy to know that you laptop worked no problem and that this may be device specific. We have heard that this may be due to the device holding on to an old IP address and not adopting the new one from the resort. We are still investigating that and apologize for any inconvenience.

Thank you again for the great recommendation and we hope to have you back for a visit one day soon.

Sincerely,
John Brownlee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 13, 2013 via mobile

My wife and I stayed here and have nothing but good things to say about tje place. The room was modern and clean. The bbq on the balcony was nice. We would highly recommend this lodge if you are visiting Canmore.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bazwall1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMstoneridgeresort, General Manager at Stoneridge Mountain Resort by CLIQUE, responded to this review, October 21, 2013
Dear Bazwall1,
Thank you for coming all the way from Ireland to visit the majestic Canadian Rockies and for staying at the Stoneridge Mountain Resort. We were very happy to hear that you enjoyed your stay so much and that we have earned your recommendation to other travelers visiting our page here.

Hopefully you will both be back again for a new Canadian Rockies adventure such as dog sledding, a quick ski getaway, or perhaps a day of heli-skiing. We look forward to welcoming you both back again some time in the near future!

Sincerely,
John Brownlee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 12, 2013

Very nice condos. The walk to town is beautiful if you stick to the path. Check in was a breeze and I was delighted to see that my request for a quiet and top floor room was honored. Simonette was lovely and extremely helpful.
I hope to bring my family next time.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMstoneridgeresort, General Manager at Stoneridge Mountain Resort by CLIQUE, responded to this review, October 21, 2013
Dear chris803,
Thank you for sharing your guest experience with visitor's to our page on tripadvisor. We especially like it when guests notice our special touches like an expedited check in and top notch guest service from individuals like Simonetta who are dedicated to making your stay as memorable as possible! If she hasn't already read your comments herself, I will be sure to pass them on.

We look forward to welcoming you and your family on your next visit to the mountains, perhaps for a ski trip. The snow is just around the corner!

Sincerely,

John Brownlee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
Reviewed October 7, 2013

Recently moved to Calgary and had to wait for our belongings to arrive. We decided to spend six days in the mountains and after quite a bit of research we decided to change our usual place to stay in Canmore for the StoneRidge resort. We loved it! Great location, great people and service. There still some work going on after the floods, but we didn't even notice. The room was spotless and the staff was always willing to help. We'll be back as we settle down in the region.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Javier L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMstoneridgeresort, General Manager at Stoneridge Mountain Resort by CLIQUE, responded to this review, October 8, 2013
Dear J4V13R,

Welcome to Calgary! Moving can be difficult and we are happy to know that we have helped make your transition to this great city a bit easier for you all.

Indeed, please come back for another visit, even if only to see the Rockies where the fall colours are at their peak. If you do decide to stay at the Stoneridge Mountain Resort again, please don't hesitate to call us directly and ask for the return guest rate.

Sincerely,

John Brownlee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 7, 2013

If you are looking for paper thin walls and a lying manager you have come to the right place! We came to this hotel to take my 55 year old mother for a trip as she lost her husband in Jan 2013. thought this might take her mind off of things so I went along as well as my two aunties. We decided to just stay in for the night and sit around the fire place in our pj's and visit. So that's just what we did we sat around and had some laughs and reminiscing on the old times. Shortly later we got a knock at our door saying we are being to loud that there's a 3 strike policy and this is our first warning. So I am assuming that this hotel is a whisper only hotel? I am thinking they should maybe put a few signs up in the lobby so their guests are aware of this or a sign up on the balcony's would be helpful to as it is a no talking at all zone. So after our "first Strike" we sat back down and tried visiting again but tried not to do any laughing because I am assuming laughing is not permitted in this hotel. About 10 mins goes by and we have another knock at our door, we then received our next "strike" saying we are being to loud again so this time my auntie says look its not like we are having some crazy party in here come on in take a look around see for yourself. We asked him more then once to do so but he would not. So once again we close our door and tried to visit a little more but this time we put our whispering voices on like good girls so we wouldn't get a third strike. After a little while we all got sleepy and went to bed thinking oh good he didn't come back so we didn't get our "third strike". My one auntie usually stays up a little later to read her book so as usual this is what she did this evening. In the morning we sat around and had coffee and planned our day out. Around 10am my auntie called the front desk to get the Wi-Fi password and was asked to put my mom on the phone. The manager proceeded to inform my mom that she was evicted and had till 11am to get out. My mom was basically in tears. So my auntie called back down to the front desk and the manager proceeded to lie to her. He informed her that we are being evicted for having a wild fight... I don't no about you but I don't usually have any boxing matches with my mom or aunties. He also told her they had to call the RCMP on us and that they came to our hotel room and entered our hotel room but left because we were sleeping. I don't no about you but that's pretty creepy. But once again that was a lie as well because after the two strikes my auntie put a chair up against the door as we are women and feared for our safety as they attended our room a lot...because of this no one could have entered our room, and if the RCMP did knock on our room my other auntie would have known as she was up reading her book in bed. So because we violated their hotel rule of no talking we packed up our stuff and found another hotel. We advised the hotel manager we wanted refunded the second night that we did not stay he said it would be done that day. Oh boy wouldn't u guess he lied again! I called Expedia Sunday morning and was informed the manager did not contact them to have the second night refunded. Not to mention he would not provide my mom with a receipt either. So if your looking for a great retirement home you have found the place! It kind of reminds you of baseball...STRIKE! lol :)

  • Stayed October 2013, traveled with family
    • Service
Helpful?
3 Thank boec944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMstoneridgeresort, General Manager at Stoneridge Mountain Resort by CLIQUE, responded to this review, October 22, 2013
Readers to tripadvisor can take comfort in the knowledge that the staff and management of the Stoneridge Mountain Resort take noise complaints very seriously at our resort. On the evening in question we received multiple complaints from other guestrooms at numerous times regarding excessive noise coming from boec944's suite. Each time we received a call from other guests, we acted on the complaints immediately as is our policy and gave valid warnings each time.

We will let the vast majority of the other reviews here on our page on tripadvisor speak to our team's integrity and unwavering focus on exceptional service.

Sincerely,

John Brownlee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 3, 2013

I have just returned home from a 10 night stay at Stoneridge Mountain Resort.I have travelled quite extensively and Stoneridge exceeded all my expectations!!The views are breathtaking.The front desk and housekeeping staff were friendly and helpful.The King-sized bed was the most comfortable bed I have slept on.The kitchen was well equipped.We were hiking everyday and it was so nice to come back to a clean room and turn on the fireplace.I definitely recommend staying at the Stoneridge.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMstoneridgeresort, General Manager at Stoneridge Mountain Resort by CLIQUE, responded to this review, October 8, 2013
Dear Tracey B,

Thank you for staying at the Stoneridge Mountain Resort and more importantly taking the time to share your guest experience here on our TripAdvisor page. For someone who is such a seasoned traveler to give us such high praise is truly uplifting and surely has put a little bounce in the step of all our team here at the resort!

Although the distance is great between the Rockies and Brisbane, we hope to see you again one day soon!

Sincerely,

John Brownlee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stoneridge Mountain Resort by CLIQUE

Property: Stoneridge Mountain Resort by CLIQUE
Address: 30 Lincoln Park, Canmore, Alberta T1W 3E9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Canmore
#1 Romantic Hotel in Canmore
#2 Family Hotel in Canmore
#3 Business Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Stoneridge Mountain Resort by CLIQUE 4*
Number of rooms: 104
Official Description (provided by the hotel):
All-suite luxury condominium resort hotel nestled in the Canadian Rockies. 5-minute drive to Banff National Park. All suites incl. Full gourmet kitchen, fireplace, 42" & 32" HDTV’s, Ipod stereo, electronic safe, in Suite laundry & gas BBQ. Outdoor Heated pool, Hot Tub and Fitness Center. Available Wi-Fi and heated underground parking. Meeting, Banquet and Reception rooms available. Ridge Cafe (licenced)open daily serving up light meals, baked goods and specialty coffees. ... more   less 
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Also Known As:
Stoneridge Mountain Hotel Canmore
Stoneridge Mountain Resort By CLIQUE Canmore, Alberta

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