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“Booked for one stayed for two”
Review of Silver Creek Lodge

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Silver Creek Lodge
Ranked #11 of 29 Hotels in Canmore
Certificate of Excellence
Adelaide, Australia
Level Contributor
127 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Booked for one stayed for two”
Reviewed October 8, 2013

We had booked a one bedroom and when we went to our room we had been upgraded to a two bedroom, very nice touch! Not sure why they don't mention this on check in. The kitchen and living areas were large as were the bedrooms. Had your own laundry facilities as well. Large balcony, great views of the three sisters. Very modern room. We frequented the hot tubs outside which were lovely. My husband also went in the steam room. We hadn't booked any accom for Calgary yet as we were undecided if we wanted to spend the extra night in the city or country. Once we saw this room it was a no brainer, so we stayed on for an extra night. We used the kitchen to cook some meals both nights and found everything we needed. Would highly recommend this hotel and would definitely stay again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
judyhr11, Director of Sales at Silver Creek Lodge, responded to this review, November 6, 2013
Karen E, thank you for staying with us and for enjoying your "surprise" upgrade...we do this for our guests when we can, as a nice "wow" moment and don't tell you at check in so you are delighted when entering your suite.. without knowing ahead of time!! We appreciate your feedback and your descriptions of our suites so that your fellow travellers can be wowed as well.....Thank you and we look forward to your next stay with us!!
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508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
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English first
Spruce Grove, Canada
1 review
Reviewed October 8, 2013

Very friendly staff, the units are quiet, clean and comfortable. We had a one bedroom unit, it was very spacious with a well equipt kitchen, King size comfortable bed with nice pillows, bathrobes, and view of the mountains! Now it is our favorite place in Canmore. We will be back
Vicky C

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Vchristo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
judyhr11, Director of Sales at Silver Creek Lodge, responded to this review, November 6, 2013
Vicky C we thank you for your feedback and are so pleased to hear that we are your favourite place in Canmore!!! We can't wait for you to come back and stay with us!!!!
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Chandler,az
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2013

To start out with, our room had a terrible odor. They did move us to another room but it pretty much had the same odor, not as strong though, Was probably some cleaning fluid they use. The pipes in the wall vibrated so bad when you used the shower, had to play with the valve several times to get to stop. This was every time you used it. After two days we asked if they would change our sheets. They said no. Only after we stayed 4 days. Six days on the first visit, they never changed our sheets and did not vacuum the floor. At the end of our stay in Canada we were there two nights. Same thing. Looks nice from the outside, but that is it.
We even met the owner in the elevator. Someone complained the first elevator didn't work. I said it was probably a service elevator, he said "no, it doesn't work, I should know I own the building." The only real positive thing was the very pleasant young blond girl at the front desk. We never got her name, but she helped us every time we asked and with a smile.
We tried the restaurant at the hotel. Was served water and never came back to the table. We got up and left and had a very nice meal somewhere else. Tried to get a massage, no appointments available. Why have a salon if you can't have openings for guests. Again very disappointed. We rented two rooms. Ours friends were put by the restaurant and every time someone used the bathroom, it was extremely loud from the blower until the restaurant closed. Cannot recommend this hotel.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ernest J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
judyhr11, Director of Sales at Silver Creek Lodge, responded to this review, November 6, 2013
Thank you Ernest J for your comments...we take our guest's comments very seriously!! We do a light cleaning on a daily basis and after 3 nights we do a full clean....we do offer to change sheets when a guest requests but for a nominal fee so I am disappointed as well to hear that you were not informed or helped. We have discussed this at our Housekeeping and Front Desk meetings so that everyone is aware. Silver Creek suites are individually owned and we manage the hotel for them so I am not sure who you spoke with. Sometimes we do have issues with our elevators as do other hotels and places of business but we try our best to rectify the situation as fast as possible. We apologize for any inconvenience this may have caused you during your stay with us. I will pass on to the Spa and restaurant (as we do not own or manage them) of your feedback. I would love the possibility to discuss with you further if you would like to. You can contact me at judy@waymarker.ca I look forward to hearing from you. I will also let Marina our amazing Rooms Division manager of your lovely comments about her!!! Thank you....
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Red Deer, Canada
1 review
Reviewed October 1, 2013

We found the staff to be friendly & helpful, and the units are clean, comfortable and quiet. It's also close to Tim Horton's, if you need to grab a quick coffee before heading out onto the highway.

It's our favourite place to stay in Canmore. It's ruined us for any other hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
judyhr11, Director of Sales at Silver Creek Lodge, responded to this review, November 6, 2013
Mr. W, we are glad that we have ruined you for any other hotel!!! That is our goal and thank you for letting us know that!!! Our staff thanks you for your lovely comments about them!!! Please come back soon because we love being your favourite place in Canmore!!!
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Edmonton
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 30, 2013

Silver Creek Lodge is a beautiful, well kept accommodation. Our one-bedroom was spacious, clean, stylish and well maintained. I'd love to have my home decorated this nicely. The kitchen was very well kept, with all the tools and gadgets anyone might need. The pillows were THE best I've ever had in a hotel!

Our stay was only for two nights, but I would definitely choose to stay at Silver Creek the next time we go to Canmore.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonandLar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
judyhr11, Director of Sales at Silver Creek Lodge, responded to this review, November 6, 2013
Thank you DonandLar for staying at Silver Creek and loving our pillows!!! We loved your comments and thank you for sharing them with felloe travellers!! We look forward to your next stay with us!!! Thank you!!
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MTL, CANADA
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 30, 2013

Stayed here for one night since Banff was fully booked in my price range. The hotel seems new and the rooms are condo style, modern. Fully furnished (includes stove, oven, fridge, freezer, dishwasher, washer, dryer, utensils, dishes, pots and pans, robes). There was even a balcony to the room. Hot tub area was nice. Room was clean. Shower had sliding glass doors (although no where to place soap while showering). There is underground parking. I would definitely stay here again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunflowers10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
judyhr11, Director of Sales at Silver Creek Lodge, responded to this review, November 6, 2013
Dear sunflower10, thank you for staying with us and for your comments...we appreciate them!!! We look forward to your next stay with us!!!
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Vancouver, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2013

Very friendly staff and good service. There were 2 times we requested to replace sth in the kitchen, got brand new ones within 10mins. Room cleaning service is good. Hotel location is convenience access to high way and go to Banff National Park. The only thing may need to be considered as disadvantage is breakfast, this hotel does not offer breakfast although they do have restaurant within hotel but this restaurant offers only lunch and dinner. I did not try SPA service, hereby no idea how it is.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mubeicai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
judyhr11, Director of Sales at Silver Creek Lodge, responded to this review, November 6, 2013
mubeicai, thank you for your generous comments!! We are here for you and are glad that we succeeded!! Unfortunately we do not manage the restaurant but I will suggest to them about breakfast. Thank you again for staying with us and we hope to see you again very soon!!!
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Additional Information about Silver Creek Lodge

Property: Silver Creek Lodge
Address: 1818 Mountain Ave, Canmore, Alberta T1W 3M3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Canmore
#9 Family Hotel in Canmore
#11 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Silver Creek Lodge 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Silver Creek Hotel Canmore
Silver Creek Lodge Canmore, Alberta

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