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“"Fantastic Place - Excellent Staff!"” 5 of 5 bubbles
Review of Blackstone Mountain Lodge

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Blackstone Mountain Lodge
Ranked #3 of 29 Hotels in Canmore
Certificate of Excellence
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“"Fantastic Place - Excellent Staff!"”
5 of 5 bubbles Reviewed May 29, 2014

We stayed here to celebrate my wife's birthday.

we are so surprised when we enter our suites. Very spacious, very cleaned, very inviting.... in short very RELAXING!

The suites that we had has a fully furnished modern look kitchen that is separately far from the bedrooms and that makes our room smell fresh and clean while we cook. very good idea!...an opened concept of living room and dining room. It even has a den that my son really loves spending his time. My wife is so amazed to see 2 oversized rooms both with king size bed, laundry room and a very high ceiling. We have a lovely mountain view that makes my wife birthday pictures perfect. It was a complete "THUMBS UP!"

kids enjoyed the pool as well as the game area.

The staff was unbelievable and very honest. My wife accidentally left her purse in the waiting area near the front desk. They safely brought it back before we even realized that it was lost.

Overall, EXCELLENT FACILITY, EXCELLENT STAFF!
We'll definitely come back here.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FerdieSheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review, June 2, 2014
FerdieSheryl, "EXCELLENT FACILITY, EXCELLENT STAFF!", Your comments are very much appreciated, and we are so happy that you took the time to post this most positive review. Many of our rooms have the beautiful Mountain views and all rooms have access to the onsite amenities that you were able to enjoy such as the Pool and Hot Tubs. We look forward to your next return to the beautiful mountains and please pass on a belated Happy Birthday to your Wife from the Blackstone Team. Thank you, Andrew S.
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874 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
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English first
Vegreville, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 25, 2014 via mobile

This was our first visit to Blackstone Mountain Lodge and we will definitely be back. I booked this trip to celebrate my husband's 35th birthday. We invited his sister and her husband to stay with us and we had our two young children. I had hoped to have a three bedroom suite but as they were booked up I went with the two bedroom suite. We were in room 420 and it was huge!!!! The layout was fabulous and both bedrooms were very spacious with both having a king sized bed. The suite had a den that fit the cribs perfectly so the kids had their own room (this room did not have a door) and was a pleasant surprise. The bedrooms were very separate from the kitchen, dining and living room area which was perfect for when the kids went to bed.

We hosted dinner for about ten people and the suite accommodated everyone perfectly. The patio off the dining area was wonderful and large.

The room was clean and well stocked. The staff were wonderful and very accommodating. They were always eager to answer questions and were quick to respond with extra plates for our dinner party and when we had trouble with a broker shower.

We enjoyed the pool and the barbecued our meals. The location is very nice and a quick walk to shopping and restaurants.

My sister in law actually booked a stay for mid summer while staying with us and many of our friends mentioned that they would like to come back to stay at Blackstone.

Can't wait to return to Canmore and to the Blackstone mountain lodge.

Stayed May 2014
Helpful?
1 Thank EandEm1114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review, May 26, 2014
EandEm1114, Thank you for choosing the Blackstone Mountain Lodge to celebrate your Husbands 35th Birthday and please pass on our birthday wishes. We have many different configurations of rooms and I am pleased to see that you were extremely satisfied with not only your room, but the entire experience of the resort. Thank you for the future bookings from your sister in law, and we hope to see you again too in the future. Thank you, Andrew S.
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Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 25, 2014

I walked in the front door after a long 7hr drive from Saskatoon at 10:30pm and it turned out that I had not got the room I wanted. But with out a thought the two beauties Kym and Chris at the front desk cheerfully Gave me an upgrade and took all my stress, I well be coming back here for sure, The room was amazing wish I was here longer!

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kai h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review, May 26, 2014
kai h, "Best Staff Ever!", What a title, and Thank you for sharing this with the tripadvisor community and us. We are proud that you have mentioned team members in your review and that we were able to take your stress away after the long drive from Saskatchewan. Please stay longer when you can on your next trip to the mountains and we look forward to your next appearance. Thank you, Andrew S.
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Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 23, 2014 via mobile

My wife and I stayed two nights. It had lovely mountain views. The staff were friendly. In fact, if you hopped on an elevator with a staff member they would just go to the level you wanted instead of going the way they were trying to take. I really enjoyed the free gym. Quite well equipped for a small gym. The room was nice and relaxing. The curtains were able to block the light very well so if you wanted to sleep during the day it would be easy. The town was well located to visit Banff and lots of walking tracks or even a gondola ride. If we come to Canada again we would definitely stay here.

Thanks from the Australian couple.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Nathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review, May 26, 2014
Nathan M, Thank you for your review and for your honest comments about the facility and more importantly about our staff. We really do get excited when we hear that our staff were able to make your experience even brighter during your stay. We do hope that your travels were safe and we look forward to your next visit back to Canada. Thank you, Andrew S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canmore, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 22, 2014

I stayed at the blackstone one evening for my birthday. Rooms and the view were great and the service was even better. Anna who checked us in was fast and efficient and Cameron another front desk agent was able to arrange extra amenities with little notice to make the stay was just that little bit better. All the above with a smile and welcoming attitude. Would not hesitate recommending a stay at the blackstone!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Calbruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review, May 26, 2014
Calbruce, Happy Belated Birthday and I am happy that you chose the Blackstone Mountain Lodge to enjoy the celebrations. Many extra amenities are always available upon request as you experienced and Thank you so much for mentioning our team member names in your review as this shows how much of a memorable experience we were able to provide for you. Please let us know when you will be returning to the Canmore area and we will extend our welcome to you once again. Thank you, Andrew S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed May 22, 2014

I stayed here with two friends celebrating one of them getting married. From start to finish the Blackstone Mountain Lodge staff was incredibly accommodating -- from breaking my booking into two diff reservations to take advantage of a package promo, to getting us early check in AND late check out, to adjusting so that another member of our party (not on the reservation) could check us in...we were so needy! Upon arrival we had a hiccup with the package gift certificate for a local establishment that was handled quickly, efficiently and with warmth and humor. REAL customer service!

Our one bedroom (king) suite was beautiful with an over-sized kitchen (I've never seen a nicer nor larger one in an extended stay/condo hotel before!) and a little den/desk area, as well as the living room and two balconies (one off the bedroom) with a gorgeous mountain view. After reading reviews here I requested and was given a room that did not back onto the highway so our view was beautiful and quiet. We didn't use housekeeping during our two night stay so I can't comment on that except to say if it lived up to the rest of the stay it would have been thorough -- and that our room upon arrival was clean and well-stocked. There were some pretty fantastic-sounding parties happening across the hall both evenings but while heard clearly from the hallway, they could not be heard inside our suite. YAY!

Front desk staff was also very accommodating with calling us cabs during the evenings and advising where to call for pizza late at night. ;)

Canmore is very small therefore the location of this hotel was just fine. Cabs in the town cost pretty much $7 to and from any location, and it's less than 3-5 min to and from anything you are needing.

I'm not gonna lie -- I found the bed to be hard and the pillows flattened the second my head hit them. THAT SAID I'm super picky and never sleep well on any bed but my own. :) The other girls had good rest and said the beds were comfortable enough.

Our only complaint of value I think was that we would love to have the hot tub open later than 10pm...I get that it's for noise control but... we would have loved to utilize it more!

We all loved our stay here and will definitely stay again/recommend to friends coming to visit Canmore!

  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yasdnilelis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review, May 23, 2014
Yasdnilelis, Thank you for visiting us from the Capital City and we are most happy with your review as it is so detailed and honest. I am glad that you were able to make use of our excellent packages which are available through out the year on our website. Please let us know when your next visit to the Bow Valley will be and we would be honored for you to stay with us again. Thank you, Andrew S.
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Saskatchewan, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 20, 2014

This place was great. Very clean and well kept. We had a suite and the kitchen and living room was great to have! Our view was beautiful and the bunnies in the yard kept me entertained while on the balcony. Would stay again for sure!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank beaker1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Blackstone Mountain Lodge, responded to this review, May 21, 2014
beaker1121, As recipients of the Housekeeping award of excellence we are elated when guests notice our effort to ensure the cleanliness of the entire resort. Many people find that upgrading to a suite with a kitchen is more cost effective as they do not have to eat out for every meal and it lets them relax a bit more as well. Thank you for your comments and most importantly your patronage and we look forward to seeing you again in the future. Thank you, Andrew S.
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Additional Information about Blackstone Mountain Lodge

Property: Blackstone Mountain Lodge
Address: 170 Kananaskis Way, Canmore, Alberta T1W 0A8, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Canmore
#4 Romantic Hotel in Canmore
#4 Family Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Blackstone Mountain Lodge 4*
Number of rooms: 126
Official Description (provided by the hotel):
Located just 20 minutes from Banff National Park in Canmore, Alberta, Blackstone Mountain Lodge adds a dash of urban polish to the untamed spirit of the Canadian Rockies. Behind our grand carriage house entrance an abundance of contemporary surprises awaits. Choose from a beautifully appointed hotel room with two queen beds or choose from luxuriously appointed one, two and three-bedroom suites. A luxuriously appointed 4 bedroom, 4 bathroom penthouse suite is also available, perfect for hosting small receptions or for discerning guests looking for some extra space. All suites feature gourmet kitchens, in suite laundry, flat screen televisions and slate fireplaces with daily housekeeping service. The Blackstone Mountain lodge features a year round outdoor heated pool with two outdoor hot tubs, state-of-the-art fitness center, heated underground parking, meeting and banquet space along with complimentary Wi-Fi throughout the resort. Delight in the unsurpassed comfort and sophistication of Canmore’s finest condo style hotel – an elegant getaway equally suited for family vacations, romantic escapes and group retreats. Find inspiration from your suite’s mountain views. Revel in all of the high-touch amenities you’d expect from a luxury resort. Cozy social areas throughout the lodge create the perfect setting for guests to savor every moment of their alpine-inspired retreat. Tucked into the mountains, our sun-drenched courtyard features hot tubs and BBQ pits with stunning views of the surrounding Rockies. A day at the lodge might consist of nothing more than a morning dip in the pool, a pampering massage in one of our private spa rooms and a stroll into Canmore to explore the charming restaurants, bistros, boutiques and microbreweries of Main Street. If you’re feeling more adventurous, the gates of Banff National Park - and world-class skiing, golf, hiking, biking and sightseeing - are just minutes away. For anything you might like to see or experience – from fly fishing lessons or a round of golf to a family dogsled adventure or whitewater rafting trip on the Kananaskis River – our helpful team of guest service agents are available 24 hours a day to help plan your next unforgettable rocky mountain adventure. For an unparalleled Rocky Mountain vacation, we welcome you to discover the award-winning Blackstone Mountain Lodge for yourself. ... more   less 
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Also Known As:
Blackstone Mountain Hotel Canmore
Blackstone Mountain Resort
Blackstone Mountain Lodge Canmore, Alberta

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