Friendly staff, though room was very warm 1st nite and cold 2nd nite, very cold in hallway.
Biggest problem, hot tub ruined my daughter's $60 bathing suit, totally faded the part that was immersed in water. Hard on eyes for everyone in pool area and hard to breath for 2 of my children after out of pool. Spoke about this to manager and she said levels are automated, and have been checked and checked, I know she was baffled by this and was doing what she could, and she shut down hot tub as other guests were having problems too. I had to mention my reimbursement 3 times to diff staff and mentioned it at check-out when she knew nothing about it and made a phone call & did reimburse me in the end. Staff did want to help me but was not efficient at communicating the reimbursement.
Also as we are a family of 5 we needed a cot, which we paid an extra $15 for. My son did not use it as you could totally feel the springs in it. He just slept on the floor which he claimed was better.
The good things are that the pool was nice and warm and the baking was a nice touch. And the staff was concerned and wanted to help us.
- Official Description (provided by the hotel):
- The Super 8 in Hinton, recipient of the 2008 Housekeeping Award from Alberta Tourism, Parks, Recreation and Culture, is conveniently located near beautiful Jasper. We offer our guests a rich list of amenities that includes a Complimentary Continental Breakfast, FREE High-Speed Internet Access, Indoor Pool and Whirlpool, Movie Channel, Executive Suites, Premium Rooms, Kitchen Units, In-Room Coffee, Fridge, Microwave, Hair Dryer, and Alarm Clock. Pets are Allowed with Permission. See you along the way! ... more less
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- Also Known As:
- Super Eight Hinton
- Hinton Super 8
- Hinton Super Eight
- Super 8 Hinton Alberta