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“good choice” 4 of 5 bubbles
Review of White Wolf Inn

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White Wolf Inn
Ranked #11 of 17 Hotels in Hinton
Fort McMurray, Alberta, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“good choice”
4 of 5 bubbles Reviewed December 22, 2013

Other than the excessive heat in the room the stay was great. The staff were very accommodating and the hotel is very easy to find and near to everything i needed. It was nice to have the fridge, microwave and coffee maker in the room.

  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank DANIEL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy H, General Manager at White Wolf Inn, responded to this review, December 24, 2013
Dear Valued Guest:
Thank you for taking the time to give us this review. I am sorry that there was an issue with the heat. We are planning some renovations at the hotel in the coming year and the heaters are high on the list along with many other new items. I look forward to having you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    35
    62
    38
    10
    16
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
On The Lake
Level Contributor
5 reviews
5 hotel reviews
2 of 5 bubbles Reviewed November 6, 2013

but due to room not having any type of temperature control, the room was cold and only had a plug in electric heater (tried to get the fan one working but it never blew warm heat). Door did not function properly, had to give it the shoulder bump to get in and the door lock didn't seem to function. An average hotel, friendly check in but I would probably try another hotel if I was going through this area again.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank LIFEIS22GOODBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy H, General Manager at White Wolf Inn, responded to this review, November 12, 2013
It is unfortunate that we did have some heaters that the water lines froze and we are taking every step that we can to ensure that this problem is remedied quickly. I am not sure if you addressed this issue at check out if you would like to discuss this with me please do not hesitate to call me.
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Travelers are raving about these Hinton hotels

Grande Prairie, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 9, 2013

I really like the fact that the doors are all outdoor access; the room shape and size was very spacious and unique, nicely furnished and extremely comfortable. Quiet and restful sleep in a great bed with fluffly pillows. Breakfast was perfect too.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy H, General Manager at White Wolf Inn, responded to this review, October 10, 2013
Dear Valued Guest: Thank you for taking the time to give us this review. I am glad that you enjoyed your stay with us. By letting us know about your stay we can continue to improve on providing the best possible stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barriere, Canada
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed September 11, 2013

While I had read some poor reviews on this Hotel, I found that it was clean, reasonably priced, and that the staff was pleasant. The bed was comfortable, and the room met my expectations for a standard room. It was a good place to rest on a long trip.

  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BarriereFisherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy H, General Manager at White Wolf Inn, responded to this review, September 13, 2013
Thank you so much for taking the time to give us your review. By letting us know what you and like and don't like it gives us the opportunity to improve, this way making sure that each guest gets the best stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biel, Switzerland
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed September 6, 2013

This Best Western is an older building that has been recently upgraded. As a basic-service hotel, its pluses are:
. On the highway and easily visible/accessible.
. Pet-friendly and adjacent to forest trails that make for a nice stroll for pups.
. Exceptionally friendly down-home helpful staff.
. Clean and recently updated.
. Free wifi.
. Fabulous breakfast.

It's down-side is that despite the upgrades, it is still an older building with the usual problems accompanied by older construction and poorer soundproofing, so we could hear noises from the room next door. Rooms are accessed through outdoor promenades and that adds a little to the noise. On the upside, rooms at the back of the hotel get no highway traffic noise.

The place was troubled with a moth infestation when we were there, but this is a problem through the whole region at the moment, so no one can fault the hotel for this. An earlier reviewer said that windowsills had dead moths, and it appears that the cleaning staff have taken note of this as we didn't find any accumulation of dead moths in our room. Staff say that being next to a forest adds to the problem.

We booked into this hotel because we couldn't find any other hotel available that would allow pets, and so kudos to Best Western for making pets one of their priorities for travelers. Despite the mid-range rating I am giving this property, it is still an acceptable one-night stay for the mile-munching traveler just looking for a place to stop. Still, it is a tad over-priced.

The hot breakfast was excellent.

Room Tip: Rooms at the rear of the building are next to a forest and therefore quieter than those facing the h...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Qoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy H, General Manager at White Wolf Inn, responded to this review, September 7, 2013
Thank you for taking the time and giving us your review. Unfortunately we had and are still having an issue with moths this summer it has made it quite tricky to keeping them under control. Hopefully it will not last long. I am also glad that you were able to bring your pet. We are pet friendly but not all our rooms are so I am glad you were able to get one. Hope you come again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, Canada
1 review
3 of 5 bubbles Reviewed September 5, 2013

Usually I like staying at Best Western, but this time it was a disappointment. The room was not welcoming, and the layout was weird: the toilet and shower were divided into two separate stalls, the two beds were across from each other instead of next to each other, there was no complimentary lotion in the bathroom, the AC wasn't working, and the breakfast room was also unwelcoming and small. The staff was not very friendly, they seemed aloof. Not a place I would recommend. Next time I'll pick Nova Inn, which is nearby and looked a lot more inviting. The front desk staff seemed friendlier, and best of all, the price was a little cheaper than at Best Western.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SavvyBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy H, General Manager at White Wolf Inn, responded to this review, September 7, 2013
I am very sorry that you were dissapointed in your stay with us. We do have some very different room lay-outs that some people like and others don't. I am also sorry that you were not treated right by the staff,I strive to provide the best possible customer service and will be taking steps so that this does not happen again. I hope that you will give us another chance to show you that youe experience can be more positive.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
3 of 5 bubbles Reviewed September 4, 2013

Rooms were okay. Not so clean. The hotel staff were extremely unhelpful and aloof. Wifi wasnt working but the staff did not offer any suggestions/solutions. There was a computer in the lobby but not offered until I saw it in the lobby and then to offered reluctantly

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Sahir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy H, General Manager at White Wolf Inn, responded to this review, September 7, 2013
I am sorry that your stay was not a positive one with us. The internet unfortunately was an issue with our server and they are looking at correcting the issue. I am dissapointed that my staff was not more helpful with your issues and I will look into this problem and talk to those invloved so that this does not happen again. |I would like you to give us another try to show that we can provide quality service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Wolf Inn

Property: White Wolf Inn
Address: 828 Carmichael Lane, Hinton, Alberta T7V 1T1, Canada (Formerly BEST WESTERN White Wolf Inn)
Location: Canada > Alberta > Canadian Rockies > Hinton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Hinton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — White Wolf Inn 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Best Western White Wolf Hotel Hinton
Best Western Hinton
Hinton Best Western
White Wolf Inn Hinton, Alberta

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